Audi Chantilly

Great customer service! We had the best experience at Audi Chantilly. All thanks to our salesman, Yas Agaibey! Yas is awesome! He was extremely easy to work with, very person We had the best experience at Audi Chantilly. All thanks to our salesman, Yas Agaibey! Yas is awesome! He was extremely easy to work with, very personable and really made the experience great. We called Audi Chantilly and made an appointment. When we arrived at the dealership, Yas was already waiting for us outside with the car we inquired about over the phone, ready for a test drive. We test drove two cars. It was our first visit to this dealership and we bought our Audi on that day. The entire process was very quick and easy. I would definitely recommend this dealership. More

Used Car Disaster - Do Not Buy a Car from Audi Chantilly Purchased a used Audi from Audi Chantilly - as with most used vehicles it came with no warranty but when buying from a self-proclaimed prestigious Aud Purchased a used Audi from Audi Chantilly - as with most used vehicles it came with no warranty but when buying from a self-proclaimed prestigious Audi dealership - one would expect a modicum of customer service. It was supposedly checked out by their Audi professionals and promised to have no issues as "we stand behind our vehicles". Long story short, the transmission failed within a few days and less than 600 miles and despite my calm and civil efforts to communicate with the dealership, they have not returned my calls or emails – nothing from them much less any semblance of customer service. The point of this review is to let any consumer with the perception that the higher prices of this Audi dealership are validated by getting a better car or a higher level of customer service are in fact false. They do not stand behind their product or do anything special to the car you are purchasing – save yourself some money, buy your next used car from a local used car dealer and just have it checked out with an independent mechanic. This dealership does not care about you past the point you sign on the dotted line – again, despite my professional behavior a simple phone call or return email was out of the question for this team. Just because your salesperson may be attentive and nice, do not be fooled into thinking the dealership cares past the point of payment – Buyer Beware. More

Great dealership Came in to test drive an Audi A4. Had never been in an Audi dealership or tested an Audi in the past. So I came in with no expectation for the vehic Came in to test drive an Audi A4. Had never been in an Audi dealership or tested an Audi in the past. So I came in with no expectation for the vehicle or dealership. I was warmly greeted by the receptionist and she called for a salesperson to come for a new customer. Eric introduced himself and I told him what I wanted to test drive and off we went to find a car. Eric had a great route for testing the A4. Lots of curves, lots being able to fully test the technical features of the car. I liked the car overall, though I wasn't crazy about my salesperson pushing Audi like it is the only luxury model vehicle available. Its one of many. I did like this car, but wasn't sure if it would turn out to be the one I purchase or not. I was happy with what I saw. I was happy to receive some information on the car we drove and a brochure before leaving. Eric was a non-pressure salesperson, aside from what I already indicated. I do recommend checking out this fine dealership and test driving the cars you are interested in. More

Greedy Finance cost Penske future clients Owned and leased Audi/VW for years. First time coming to this dealer as I am new to Chantucky. If you are considering making a purchase/lease ple Owned and leased Audi/VW for years. First time coming to this dealer as I am new to Chantucky. If you are considering making a purchase/lease please use caution or go elsewhere: Sales was fine, typical negotiation. Cannot speak on service as I have not needed it yet. Finance is the caution- Finance Manager would not honor my Audi/VW friends and family discount, which is a red flag as I find out afterwards Arlington Audi will. I move forward with the lease. They called it an "Audi Premier lease" (a fancy name for a lease should've been a second red flag). I get my first bill and find out it is a balloon payment; NOT a lease... The difference between a "audi premier lease" and a real lease you ask? about $8,000 in interest over 36 months!!! xxx!! I am disappointing Penske allows finance to operate such shady tactics as I would have never knowingly agreed to it... Now have waste time attempting to modify this shady shady loan. Bottom line, if you want a fair lease go elsewhere. If you want to purchase, bring your own finance. Penske Audi unfortunately does not care about client retention or they would never allow such finance tactics within their brand. More

Do not Waste your Money and Time at Service Department I brought my S4 from this location 2 years back it wasn't good experience and I won't recommend any one any ways I already brought. I been going to se I brought my S4 from this location 2 years back it wasn't good experience and I won't recommend any one any ways I already brought. I been going to service department past two years It was good but recently I had worst experience. Price was given over phone was different then actual price, when I went. So I decline my services since it is wear and tear service which is not included in Audi care. I called Audi in Maryland it was about 23 miles drive from home and they did it in few hours and I save $480.00 and better service. Please do not go to Audi Chantilly for your car service or maintenance. Double check with price in Maryland or some other place. Oh yeh Tyson's Audi is own by same company too. More

Great experience I recently purchased a used car from Audi of Chantilly the salesman was very helpful he walked me through the entire process even after the whole deal I recently purchased a used car from Audi of Chantilly the salesman was very helpful he walked me through the entire process even after the whole deal was done he was following up with me to make sure everything was going well. Yas Agaibey has been the best sales man I've dealt with. One week after I purchased the car I got my tittle deliver to my house and a family member through it away. However Yas Agaibey took ownership of the situation and got me all the necessary documentation again. I usually don't write reviews but my experience with him and the dealership has been extremely good. I highly recommend these guys. More

Waste of time I will never return to this dealership. I was told to come in to receive an offer on my car, I explained to the Sales Manager that I already had an of I will never return to this dealership. I was told to come in to receive an offer on my car, I explained to the Sales Manager that I already had an offer and the only reason why I would come in is because this dealership was much closer to me. I explained that if I were to also come in I would have to receive the same offer as the other dealership, he said that was fine and wanted proof of the offer. When I got there I waited 2hrs or more on a Sunday. In any customer service related business this is unacceptable you don't even wait on a customer service call for 2 hrs, once the phone lines have exceeded a certain time the offer a call back. As a prior service Marine and an employee of Homeland security my time is precious especially on a day that is suppose to be spent with family. At the end of the 2 hrs which was suppose to be only 10 mins ( without test driving my car and without sending out an appraiser) he told me he could not do it. I carried my car to an American dealership which made me the offer. I was greeted within 10 ft waited 3 minutes to get the paperwork started and was out in 35 minutes. I don't expect that kind of service from an American dealership I expect that from a German dealership not to mention the number 1 rated German automotive group at this time. Disappointing will never return. I hope the owner can teach his sales managers how to respect people's time on the future and don't over promise and under deliver. More

"A salesman you can depend on" Sami Kacem is an excellent salesman who took care of us after the sale too! Some salespeople drop you like a hot potato after the sale is complete. Sa Sami Kacem is an excellent salesman who took care of us after the sale too! Some salespeople drop you like a hot potato after the sale is complete. Sami helped us with anything we asked after the sale and did it promptly which is a big plus for us since we live a couple of hours from the dealership. I definitely recommend him to anyone looking to buy a car at this dealership! More

"Happy" doesn't even begin to describe our experience My husband HATES to buy cars. Like, HATES it. So when he decided he wanted to look at Q5, I did research and found Audi Chantilly had a good selecti My husband HATES to buy cars. Like, HATES it. So when he decided he wanted to look at Q5, I did research and found Audi Chantilly had a good selection of cars. I sent an email inquiry and Hasan responded almost immediately and we set up a time to meet (we were driving from Richmond, VA - we had a bad experience with the Richmond dealership). Hasan literally greeted us at the door. He had keys to two different Q5's (one with the 2.0 and one with the 3.0 liter engine) to test drive. At the end of the test drive and talking numbers, my husband says "you know, I'm not sure I want to buy a car today, but my wife has her eye on an A3 Cabriolet. Tell us about that." Now, you'd expect our salesman's face drop and so some irritation from the switcharoo, but instead, Hasan said "certainly! Let me tell you about these cars" and we proceeded to drive a 1.8 and 2.0 turbo engine car (seriously - if you're buying an audi, buy the turbo!). So after that test drive, we chat and decide we're both buying cars that day. I got a SUPER deal on my A3 (it was a 2015) and we felt like we got a good/fair deal on my husband's Q5 - not quite a BOGO deal, but we were happy. The finance department was able to beat my credit union's rate, so we financed through the dealership. Our finance person did NOT try to upscale us on every option Audi provides, but had good suggestions on the maintenance package (and we decided to purchase that). Fast forward one month. I have a fender bender with my A3. 1,075 miles on her and I hadn't even made a payment. The night of the accident I call Hasan to get the number for Audi Road Side Assistance to have my car towed to the repair facility - he immediately texted me the number. He's followed up with me several times to check on how the repairs are going and if we need anything. This dealership, and Hasan in particular, have been outstanding. In fact, even though we're two hours away, we will likely take our cars to Chantilly Audi for servicing instead of the local dealership. I feel like they care about us and our cars. I will recommend Hasan to anyone looking to purchase an Audi. More

horrible service department The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. Thi The service department, who I have been going to for years, would not accept the service rates $130 hr that the warranty department offered them. This is for my Audi S8 which they sat on for over a week. Their explanation was that they changed their rates and would not honor, their rates being $147 hr I then had to send to another Audi dealership to get the work done. In addition, they charged me the full rate for diagnostics. It blows my mind that Ahmad and the rest of the Chantilly management staff is willing lose a customer, especially when I am preparing to buy another Audi next year. All this for a few extra hundred dollars. I will never again go back here. I implore you to avoid this place if you can, they are dispicable. More