Audi Central Houston- Service Center

When you call the service department they never answer. When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 for breaks an rotors 800 other mechanic 400..... but this isn't the worst part. Once I had the car serviced I called and got Justin on the phone by asking the receptionist to put me on hold and page someone for service. I asked Justin about the cost of services etc. Which as the service manager he did not know but gave me a ball park figure.... I then asked him how to turn off the the service reminder light on the car. He said that it would need to be hooked up to a computer and would cost around 60 dollars. I asked him what would happen if I didn't turn it off... Once I got home I looked it up in my manual and wow by pushing two buttons it resets to next 10k service. JUSTIN IS A LIAR AND THE SERVICE DEPARTMENT IS A JOKE DON'T DO BUSINESS WITH MOMENTUM More

If you live in Houston, DON'T GO TO Momentum Audi, the one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! I went to Momentum Audi, for the Oil Consumption Test Part 1, supposedly weighted all the oil from the engine in order to do the difference 650miles later and see how much is consumed. What they did actually, when I checked the level, they've put at least 1qt of oil over the maximum level. I thought it was a mistake, I went back and showed it to the service manager Justin Greenberg, who said I'm mistaken, 1 in over MAX it's normal level for AUDI and all dipsticks are broken. They didn't want to admit the mistake, they didn't want to make it right. AUDI, this is not acceptable for any car brand, and especially not for a luxury brand! It's not acceptable to sell a car that can use up to 8qt of oil between regular service 10000miles, and say it's normal. More

A bunch of liars who have 3 words for you whenever you tell them the car has a problem: "It's normal". They think their clients are stupid and that their unprofessional work will get them more business. T tell them the car has a problem: "It's normal". They think their clients are stupid and that their unprofessional work will get them more business. To Audi America I say, Momentum Audi of Houston is destroying your reputation. I'll never buy an Audi ever again!!! More

I am conflicted about rating this dealer because I had such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the positive notes end! My A6 has had a few minor issues that have been exaserbated by the fact that the service department always says "problem not found". I am not a picky customer who complains everytime my car makes a gurgle or burp... my AC blows piping hot air every 20 minutes while its on any setting, there is something rolling around in the roof of my car.. but because their diagnostic program says "no fault found" there isn't a problem. As I pointed out to the Service Tech.. they need to be mechanics not IT professionals! Find another dealership. More

It is literally impossible to make an appointment...it took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magica took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magically" disappeared...what garbage and then on top of that they try to reschedule me and find that one of the many parts that were ordered were not in stock...they had 1 month to order them!! I love my Audi (thank God its still under warranty) but the service here stinks! More

I also have had a bad experience with the dealership. Yaking my Brand new car in for service. They broke a clearly visible part of my car and accused me of breaking it. Needless, to say. after xxxxxxxx f Yaking my Brand new car in for service. They broke a clearly visible part of my car and accused me of breaking it. Needless, to say. after xxxxxxxx for 1 hour they repaired my car. Additionally, I requested a rental which is paid for in the sticker price and they as a miricle " never have a rental car available". You can arrive at 6:30 in the morning and you are always too late. For the price of the car, the service is horrible. I woule never reccommend this dealership and have thought about selling my car to not have to deal with them. The quality of service Audi gives you is comparable to buying a bicycle at K-Mart. Even hyundai and Kia give better quality service. I just might seel the A6 for a Kia. My Advice: If you must buy Audi --- make your service at another dealership. Other than that: I hope you are handy with a wrench!!! Yours, Truthfully More

Bad service, when something is broken, it wasn't repaired properly. Dealer will say that they have changed several parts, but it was never fixed. Bad customer service because of no loaner car, just rent-a-ca properly. Dealer will say that they have changed several parts, but it was never fixed. Bad customer service because of no loaner car, just rent-a-car... Overcharge and never refund the difference (it's been almost a year now). It's always taking ages to diagnosis my car and they are always unavailable. If my car is broken, they'll say the soonest they could get my car in is in 2 weeks time! I will not recommend this dealer! More