Audi Central Houston- Service Center

Poor Quality Assurance and Insufficient Repairs I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verificat I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verification controls in place before selling/returning a serviced vehicle. There was a faulty steering column component upon receipt of my new car, which was checked off as being in good condition on the certified pre-owned paperwork, but it was apparent there was a problem the day I drove it off the lot. Upon identification the service center was happy to correct the problem; however, when I received the car after repair and began to drive home there was a loud noise that was not there before. I brought the car back "again" and the service center said they forgot to put a cap back on a part, but again they checked off on the paperwork that a test drive was completed, with no issues. Next, I had a fender bender and brought my car to the service center for repair, with assurance it would be repaired to it's original condition. Not only was I not kept abreast of the timeline and status of my vehicle during the repairs, which took more than a month, my phone calls were not returned and I had to constantly follow-up for status. After I had to follow-up on the significant delay from the original time estimate, it was communicated they ordered the wrong wheels for my vehicle, as they did not verify the current wheels on my vehicle prior to ordering, after I informed the service rep that I put a different set of Q5 wheels on my car. Finally, after communicating to the Service Director all of the problems I had with his service staff, he assured me he would ensure my car was returned in good working condition. Upon receipt of my vehicle and inspection by a different Audi service center (whom did an amazing job), it was confirmed the vehicle was not properly aligned, there were two faulty components, and a missing part not installed during the repair, again the paperwork spoke to it being aligned properly and all repairs complete, but the car was clearly pulling hard to the right, which was the side of the car the repairs were performed on. I highly recommend this service center implement better quality assurance controls and also keep customer's up-to-date on the status of their vehicle. Very poor experience with service quality and customer service. More

Horrible service department don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found th don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found the problem,but this time they noticed my belt, tension and pulley needed to be replaced. So they didn't notice it when they clam they do vechicle inspection at ur service. Which was only 2 weeks before. Even the mechanic said that the other mechanic should have seen this and I needed to replace it or it could end up doing more damage and costing more money. So the manager tried to make excuses for why they didn't catch my belt was bad at my service appt. Then it took them over a week to replace and get my Audi back. I kept having to call them for updates on my vehicle and the manager was a joke. The whole situation was long and horrible and when I came to pick up my vehicle not the manager or my service advisor came out to apologize for their bad service. I would not recommend ever going to this location a regular service appt takes them 2-3hrs or longer if you drop off and leave it! I previously had Infinity and their service was excellent and never longer then an hr! More

DISMANNERED AND HORRIBLE SERVICE! DONT WASTE YOUR MONEY HERE It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another c It started with when my husband brought be a A BRAND NEW 2017 Audi A4, as u can see below the 2017 A4 issue, Audi corporate helped us get in another car, so we brought a brand new Audi Q7 prestige... within in 100 miles on the car the check engine light came on and I had to leave my New car in service for 4 days in while they had to replace a ECM module on the car, I also had a issue with the passenger door not closing properly.. so I told the service adviser so she got the shop foreman to check it out! He acknowledges the issue right away and while he was checking it out the Sale manger Mike Tomin came out and told us this is the way the car is build, even if we were not happy with it, and if we were not happy with this problem we would have to contact Audi corporate!!! So sad how this person was was very rude, arrongant and started to argue!! Hope the general manager look in to the type of people he hires and how they communicates with the customers!! Do disappointed and unhappy with this car!! Don't waste your time and money at this dealership!!!Miserable and horrible customer service!!! Audi USA, Audi Central Houston #rude #badcustomerservice #badmanners #audi #audiusa #Audicentral #donotbuy #brandnewaudiQ7 #rude #dontwasteyourmoneyhere #horrible #disappointment #disappointed 😡😡😡 More

Do not go there.. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. This dealership will deceive you, give you a shaking car, will not be able to fix anything and the worse is they do not even care. More

I wish if I read all the negative reviews earlier A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the gla A week after I bought my certified pre-owned A5, the AC started to make a bad smell, then I noticed a chip on my windshield that I was told by the glass repair shop that it's an old chip. A few months later I got 2 flat tires at the same time, but the low pressure sensor never came on. I've been told the wheel is cracked and needed to be replaced. They gave me a quote then next day the quote doubled, but when I asked for an explanation the agent totally dismissed my questions and said he can't explain. I asked the agent, on the phone, to see the tires because the whole thing seemed very suspicious at this point, after he agreed, he changed his mind and said that they disposed them when I went to pick up the car. No one in Audi central Houston bothered to respond to my complaints or addressed my concerns. BOTTOM LINE, WORST AFTER SALE SERVICE. More

the staff was friendly, accomdating, professional, and a pleasure to work with. I would only buy audi becuase its the best and i would only shop at momentum because they are the best! pleasure to work with. I would only buy audi becuase its the best and i would only shop at momentum because they are the best! More

I bought an Audi A8 about a month ago and the car had adaptive cruise control error that came up recently with having some dash rattles. I got an appointment and dropped the car off, i got a 2013 audi a6 adaptive cruise control error that came up recently with having some dash rattles. I got an appointment and dropped the car off, i got a 2013 audi a6 as a loaner.My car was in the shop for more than a week and while i was driving the loaner i got a ticket of having no/expired registration on the loaner and the officer told me that i cannnot drive the car any further after parking the car i waited for an hour so someone can come pick me up and in the morning when i went to the dealership to tel them what happened Mr.Josh the manager just told me this ticket does not make sense just go to court and they will dismiss it.I told him car is in sugarland send someone to get the car since fficer took the tag off it so he told me i have to bring his car to him and my sales guy Mr.Yuri told me i cannot help you because its end of the month and we are very busy in sales.I had a very hard time in dealing with people at this dealership.Please Avoid these people they ruin the brand and the persons self respect at the same time. I would tell Audi to take their dealership rights away and please check before hiring people like Mr.Josh who was seen riding a bicycle outside the dealership instead of working on a saturday.I would never go to this dealer infact go to audi dealer owned by sonic automotive.They will just sell cars and careless about service. More

DON'T TRUST THEM. Sales experience was pleasant but the after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car a after care has been shocking. It turns out they sold us a car with a patched together exhaust as if it was factory. They failed to register the car at Certified Pre Owned so were charging our extended warranty instead of paying themselves. They make up the same things to repair each time we go in, sometimes the same thing they charges to the warranty 5 months earlier but failed to recognize a known defect with the car so we were driving on a worn out camshaft for the same 5 months. Go anywhere else instead. I found a great place near the Gallaria. More