Audi Central Houston- Service Center

Service appointment I was recently in for a 5000 mile service appointment. As with other appointments at this dealership, it went very well. I was treated courteously, I was recently in for a 5000 mile service appointment. As with other appointments at this dealership, it went very well. I was treated courteously, the work done timely, and the car was cleaned and washed! I was very satisfied. More

Great Service Eric Majors was my service advisor and he has explained everything in detail. He was very informative. He answers my questions. He directed to me a ve Eric Majors was my service advisor and he has explained everything in detail. He was very informative. He answers my questions. He directed to me a very quite place were I can work while I'm waiting. That was awesome. No disturbances. Very Awesome and very helpful. Paul Sierra helped me with Tyre replacement and give me enough details about it. Great information. More

Love the staff! Paul Cason is my service advisor, and I love him. He always goes above and beyond to answer my questions and take care of me. The whole staff is kin Paul Cason is my service advisor, and I love him. He always goes above and beyond to answer my questions and take care of me. The whole staff is kind and very well put together. Service has always been done in a timely fashion. Love our Audi Central, we wouldn't go anywhere else. More

Best ever! My service adviser, Paul, was attentive and informative. The dealership waiting area is bright, clean, and comfortable and even has an area for childr My service adviser, Paul, was attentive and informative. The dealership waiting area is bright, clean, and comfortable and even has an area for children to wait with TV and games. Multiple employees checked on my comfort. My original salesman recognized me and came over to see how I was doing with my car. My next Audi will be from here. More

Had my Audi in to fix 3 recalls I was told recall maintenance would take 2 hours at least, and so enjoyed my latte i fixed at the coffee bar, watching the Today show in their lounge I was told recall maintenance would take 2 hours at least, and so enjoyed my latte i fixed at the coffee bar, watching the Today show in their lounge area. After only 1 hour car was ready to go. Great service and excellent waiting area. Staff are first class from the minute you drive up! More

The Best in Houston Simply the best in Houston. I love my second Audi as much as the first. The thing that makes Audi Central Houston the best is that after you have purc Simply the best in Houston. I love my second Audi as much as the first. The thing that makes Audi Central Houston the best is that after you have purchased your vehicle the Service Dept takes incredible care of you and of course your vehicle. I always use Asma Khan for any service appointments and she always is accommodating and helps to expedite my Audi servicing. Thx Asma! You're the Best!! More

Poor Quality Assurance and Insufficient Repairs I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verificat I purchased a certified pre-owned Audi Q5 and from the start it was apparent the service center did not have proper quality assurance and/or verification controls in place before selling/returning a serviced vehicle. There was a faulty steering column component upon receipt of my new car, which was checked off as being in good condition on the certified pre-owned paperwork, but it was apparent there was a problem the day I drove it off the lot. Upon identification the service center was happy to correct the problem; however, when I received the car after repair and began to drive home there was a loud noise that was not there before. I brought the car back "again" and the service center said they forgot to put a cap back on a part, but again they checked off on the paperwork that a test drive was completed, with no issues. Next, I had a fender bender and brought my car to the service center for repair, with assurance it would be repaired to it's original condition. Not only was I not kept abreast of the timeline and status of my vehicle during the repairs, which took more than a month, my phone calls were not returned and I had to constantly follow-up for status. After I had to follow-up on the significant delay from the original time estimate, it was communicated they ordered the wrong wheels for my vehicle, as they did not verify the current wheels on my vehicle prior to ordering, after I informed the service rep that I put a different set of Q5 wheels on my car. Finally, after communicating to the Service Director all of the problems I had with his service staff, he assured me he would ensure my car was returned in good working condition. Upon receipt of my vehicle and inspection by a different Audi service center (whom did an amazing job), it was confirmed the vehicle was not properly aligned, there were two faulty components, and a missing part not installed during the repair, again the paperwork spoke to it being aligned properly and all repairs complete, but the car was clearly pulling hard to the right, which was the side of the car the repairs were performed on. I highly recommend this service center implement better quality assurance controls and also keep customer's up-to-date on the status of their vehicle. Very poor experience with service quality and customer service. More

Horrible service department don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found th don't ever go here!! Lots of problems! Took my car for service then it didn't want to start at random times. I brought it back and they never found the problem,but this time they noticed my belt, tension and pulley needed to be replaced. So they didn't notice it when they clam they do vechicle inspection at ur service. Which was only 2 weeks before. Even the mechanic said that the other mechanic should have seen this and I needed to replace it or it could end up doing more damage and costing more money. So the manager tried to make excuses for why they didn't catch my belt was bad at my service appt. Then it took them over a week to replace and get my Audi back. I kept having to call them for updates on my vehicle and the manager was a joke. The whole situation was long and horrible and when I came to pick up my vehicle not the manager or my service advisor came out to apologize for their bad service. I would not recommend ever going to this location a regular service appt takes them 2-3hrs or longer if you drop off and leave it! I previously had Infinity and their service was excellent and never longer then an hr! More