Audi Central Houston- Service Center

Service Department is a rip off! Took my Q5 for different repairs sunroof leak, trunk not closing, and camera stopped working. Kept my car a month come to find out I paid for everythi Took my Q5 for different repairs sunroof leak, trunk not closing, and camera stopped working. Kept my car a month come to find out I paid for everything to be taken care of and NOTHING WAS DONE! My car suffers water damage during Hurricane Harvey. The water came in through the sunroof which they claimed they fixed!! This is not the only time they have said they've repair/fix something and they don't. Previously I had taken the car in due to a nail in my tire. Took two days to get my vehicle back. Picked it up not even 10 minutes away from the dealership the tire sensor goes off. My husband got out of the car to inspect the tires. He saw the tire still had the nail in it!! Went back to the service department and spoke to the Manager only to be talked down to and dismiss us in two minutes. He didn't even us an answer as to why the ticket was closed out without the tire being replaced. Of course he kept my receipt where it said they had replaced the tire so I wouldn't have any proof of it. Please take your vehicle to another Audi service department. They put my family and I in danger and can can put yours too. More

Emergency tire repair A truck in front of us dropped a piece of angle iron and we could not avoid hitting it. It blew one of our tires on the Q5. We contacted Jack Busche A truck in front of us dropped a piece of angle iron and we could not avoid hitting it. It blew one of our tires on the Q5. We contacted Jack Busche (our service rep) and he responded immediately with help with a tow truck. He had a new tire mounted on the rim and had us back on the road in 24 hours. More

Red Carpet Treatment!!! Antoine was my service rep and he couldn't be nicer! Very good experience and service performed within the time frame I was given. Excellent dealersh Antoine was my service rep and he couldn't be nicer! Very good experience and service performed within the time frame I was given. Excellent dealership to work with! More

Great service as usual!!!! I always have a great experience at Audi. They are thorough and quick. My service rep Josh is awesome he always does a great job on explaining everyth I always have a great experience at Audi. They are thorough and quick. My service rep Josh is awesome he always does a great job on explaining everything in detail. More

Mona best service person at Audi Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication Took car for an unscheduled service and almost at closing time and Mona handle all issues in less than 24 hrs, with a great follow up / communication with me. She took the time to see if some of my cars items where covered or not by insurance, so save some money as well. More

Good result, sloppy work I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one h I have taken my car to the dealer after my insurance sent me to have the windshield replaced and in doing so they damaged the rain sensor. After one hour, they confirmed the rain sensor was damaged and it needed replacement. Both Paul and Bryan, the customer attendants, were very courteous and prompt. After another hour the repair was done. When I left the dealership and was driving I noticed the side assist was turned off (I always keep it on) and the voice on the navigation was extreme low, inaudible. I tried calling the dealership 4 times to get some instructions to be able to turn the volume up, as I was unable to do it. After a frustrating 45 min of trying and nobody would help with the problem over the phone, I chose to return to the dealership for these problems. Fortunately, I found Bryan very quickly and he solved the problems. He also found the dashboard cover on the passenger side on the floor(!!!!) and he placed back where the mechanic should have taken the time to replaced it. Finally I was able to leave with everything in order. More

Excellent new vehicle technology training Last Friday, June 16 2017 my wife and I had new vehicle technology training with Nick Villano. The training by far exceeded our expectations. It was Last Friday, June 16 2017 my wife and I had new vehicle technology training with Nick Villano. The training by far exceeded our expectations. It was very, very useful, but what made it especially remarkable was Nick's professionalism and dedication. He answered all our questions, helped us resolve some problems hooking my phone to the car and even programmed our garage openers. More

Two Excellent 5,000 mile services We took our S3 and S5 in for their 5,000 mile services. Ryan is our service advisor. He has always done a great job. One of the service managers, Jo We took our S3 and S5 in for their 5,000 mile services. Ryan is our service advisor. He has always done a great job. One of the service managers, Joe Musarra, took the time to introduce himself and demonstrate the factory resonator delete for my Audi S3. He, too, was very helpful. Both vehicles were ready when promised. More

Great Service Department My 2017 Q5 had a recall notice issued for a software update. The dealership called me about it and made an appointment 2 days later. The problems wa My 2017 Q5 had a recall notice issued for a software update. The dealership called me about it and made an appointment 2 days later. The problems was solved, my car was washed, fluids topped off, tire pressures checked and had a loaner to use in the meantime. The repairs were done within a couple of hours. This is my 6th Audi from them and I have nothing but great things to say. The staff is gracious, greets you by name and really wants to make you a happy customer. More

Wonderful service !! From the moment I arrive to the checking out with the cashier, everyone is friendly and there to assist you. Even my car salesman Bobby Bell took time From the moment I arrive to the checking out with the cashier, everyone is friendly and there to assist you. Even my car salesman Bobby Bell took time to say hi while I was waiting. I am a very satisfied customer. Thanks everyone! More