Audi Central Houston- Service Center

Terrible service with Advisor Jack I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad I was pretty satisfied with the service provided by Audi Central until my recent experience with service advisor Jack. The whole experience was so bad that I won’t go to Audi central any more. I scheduled a 25k service on May 31st with Jack at 11:30am, I arrived at 11:25am but he was not at his desk and other advisors couldn’t find him either. I had to wait until 11:45 and he finally showed up without any apologies. He told me the service would be done in one and half hour so he couldn't provide a loaner for me. That was fine. I told him I could either pick up the car before 3pm or after 6pm. He promised that the maintenance can be done at 2pm and he didn't mention anything about shuttle service operation hours. Around 4pm, he sent me a message saying the car is ready to pick up and I asked him to schedule a shuttle service for me around 6pm. He told me the shuttle service stops at 5pm (Later on, I learned that shuttle service actually stops at 5:45pm form another advisor!!). I asked him if it's possible for me to take Uber and get reimbursed (This is what Momentum BMW does when they cannot provide shuttle service). Suddenly, he stopped replying my message and didn't even answer my phone calls. Around 5:30pm, he finally said yes, he could reimburse Uber expense with a receipt and he told me I had to be there before 7pm as they are closed at 7pm sharp (The website shows they are closed at 8pm!!). When I got there and sent him the receipt, he told me he had to let his manager sign a form and then I could get a check in two weeks, which will be mailed from North Carolina. Now three weeks passed, I still don't receive the check yet. The whole experience with Jack was horrible, and I don't understand how a service advisor who keeps lying to customers can still work at Audi Central… More

Joe was a great service adviser for S4 Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Cent Joe was great to work with and I would recommend that anyone who needs service and Audi Central Houston ask for Joe. Will continue to go back to Central. More

Unprofessional service advisor My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me unti My service advisor, Alberto, was an hour late for my appointment. He was finishing up with another customer and did not even greet or approach me until an hour later. Other than that, drop off and loaner pick up was smooth. He did use a personal cellphone to take pictures of my credit card and insurance info. I thought it was strange since my previous advisor used her iPad. The main issue I had was during pickup. Alberto called me the following day at 330pm and told me my car would be finished by 4 pm. I was not able to pick up my car that evening. Alberto did not like my response and throw out loaner policies with me. I did not appreciate the fact that Audi expects me to drop everything that I'm doing to return my loaner and pick up my car. More

great scheduled service experieince I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle w I took my A7 in for my 45,000 mile maintenance and it couldn't have been better. Antoine was my service advisor; got me set up and into the shuttle with in 5-10 minutes. He kept me updated as promised and my car was ready virtually right at the time he had indicated when I dropped it off. Car was washed and ready to go once I returned. Flawless and hassle free experience. More

As good as it gets... Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purch Over the years I must admit I have avoided "dealer maintenance" due to concerns over cost and them prescribing too many unnecessary repairs. We purchased a Certified Pre-Owned A4 S-Line and decided to go with the inhouse service at Audi Central. The best decision ever since the car is wonderful, the service is priced fairly for what they are doing, and the professionalism and customer service are second to none. More

Excellent I have never been more pleased with the service and attention I was taken care The service person was very professional and kindness is been a pleas I have never been more pleased with the service and attention I was taken care The service person was very professional and kindness is been a pleasure been there More

Scheduled service visit As usual my service Adviser Jack was courteous efficient. He explained the services that i received. My vehicle was retuned sparkling clean.thanks a As usual my service Adviser Jack was courteous efficient. He explained the services that i received. My vehicle was retuned sparkling clean.thanks again for a great service experience. More

Great experience Excellent service on my car. I wish everyone took this amount of care with their customers. I was taken care of throughout the process of getting my Excellent service on my car. I wish everyone took this amount of care with their customers. I was taken care of throughout the process of getting my first service and doing a minor repair. More

Great Service It was my first visit to Audi Central to get my car serviced and Alberto was able to assist me in the best way possible. From fitting me in the same d It was my first visit to Audi Central to get my car serviced and Alberto was able to assist me in the best way possible. From fitting me in the same day to arranging a shuttle to drop and pick me up from work. Great service indeed! More

15000 mile service. Even though I had not reached 15,000 miles, the car and Audi serviced my care because they wanted me to get the full value of my prepaid services. Gre Even though I had not reached 15,000 miles, the car and Audi serviced my care because they wanted me to get the full value of my prepaid services. Great customer service and value added experience! More