Audi Central Houston- Service Center

Flor is a treasure but the service dept advice and instructions for corrections were totally wrong per Audi USA. Very disappointed in the car's technology and Audi's support groups in general. Apparen instructions for corrections were totally wrong per Audi USA. Very disappointed in the car's technology and Audi's support groups in general. Apparently Audi Connect and Audi Central Service don't understand issues with their vehicle's technology. Audi USA currently working on the issue. Will see if they can resolve. I've leased 4 new A-6's since 2013, not sure there will be another. More

Audi Central Houston does outstanding service and keeps my car's performance stellar! Antoine is fantastic as my service representative!!!! Love going to them. my car's performance stellar! Antoine is fantastic as my service representative!!!! Love going to them. More

Nick is an awesome guy to work with. I wouldn’t go anywhere else and will always request him for servicing my car. Great guy!! anywhere else and will always request him for servicing my car. Great guy!! More

Eric is excellent in taking care of all my concerns and in communicating all aspects of service regarding my vehicle. He is friendly and professional and has never let me down. Would highly recommend! in communicating all aspects of service regarding my vehicle. He is friendly and professional and has never let me down. Would highly recommend! More

I have always found the customer service to be excellent. Service representative Eric Majors is outstanding. I've been very satisfied with Audi Central. I highly recommend this dealership. Service representative Eric Majors is outstanding. I've been very satisfied with Audi Central. I highly recommend this dealership. More

Customer driven employees. Eric Majors does an excellent job. I highly recommend him. Audi Central became my Audi dealer of choice after a negative experience with Audi North. job. I highly recommend him. Audi Central became my Audi dealer of choice after a negative experience with Audi North. More

I purchased an A7 Prestige almost exactly 1 year ago. It never worked properly. Some of the safety features would randomly turn themselves off and reboot several times per day while driving. Repair attemp never worked properly. Some of the safety features would randomly turn themselves off and reboot several times per day while driving. Repair attempts failed. A software patch was supposed to be available Q4 2020 but was never released and now they have now idea when it will be available. AudiUSA was sympathetic but useless. The service rep offered the use of a loaner car until they could effect the repairs but the manager, Kevin Lind, refused to help get the car repaired or to follow through on their promise of a loaner vehicle. He was so aggressive that a staff member later apologized to me in the elevator for this manager's behavior when he couldn't be overheard. To get a car with safety features intact, I ended up having to buy a brand new car. To be fair, Audi corporate did help subsidize some of the difference which I appreciate but I was still out of pocket just over $8,500 for the difference between the trade-in they gave me for mine and the purchase price of an identical new vehicle + TTL. I strongly advise against buying an Audi and even more strongly encourage you to avoid this dealership. This is the second Audi I have owned and I will never buy another. More

Always great service! I have been coming to this location for a few years to get my Audi serviced. Jack has always been very thorough and knowledgeable. He is always very f I have been coming to this location for a few years to get my Audi serviced. Jack has always been very thorough and knowledgeable. He is always very friendly and explains everything to me in detail. Thank you! More

Lost in the shuffle I took my out it AAL into the dealership for a scheduled check up and was told it would take 2 hours to complete. So I decided to wait. 3 and a 1/2 ho I took my out it AAL into the dealership for a scheduled check up and was told it would take 2 hours to complete. So I decided to wait. 3 and a 1/2 hours later I inquired as to the status of the job. I was told the car was ready and , when it appeared, it was completely dry after having been washed. My service agent couldn't find the paperwork for the car, so just gave me the keys and waved me good bye. It's been 4 days and I still haven't received the paperwork. In short, a less than exceptional experience. More