Audi Central Houston

When you call the service department they never answer. When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 When you leave a message you might get a call back. They charge double the amount for service of any type 35k maintenance 380 at other mechanic 150 for breaks an rotors 800 other mechanic 400..... but this isn't the worst part. Once I had the car serviced I called and got Justin on the phone by asking the receptionist to put me on hold and page someone for service. I asked Justin about the cost of services etc. Which as the service manager he did not know but gave me a ball park figure.... I then asked him how to turn off the the service reminder light on the car. He said that it would need to be hooked up to a computer and would cost around 60 dollars. I asked him what would happen if I didn't turn it off... Once I got home I looked it up in my manual and wow by pushing two buttons it resets to next 10k service. JUSTIN IS A LIAR AND THE SERVICE DEPARTMENT IS A JOKE DON'T DO BUSINESS WITH MOMENTUM More

If you live in Houston, DON'T GO TO Momentum Audi, the one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! one on Richmond, the service is horrible, they make mistakes, you show them the mistake and they don't want to recognize or do anything about it! I went to Momentum Audi, for the Oil Consumption Test Part 1, supposedly weighted all the oil from the engine in order to do the difference 650miles later and see how much is consumed. What they did actually, when I checked the level, they've put at least 1qt of oil over the maximum level. I thought it was a mistake, I went back and showed it to the service manager Justin Greenberg, who said I'm mistaken, 1 in over MAX it's normal level for AUDI and all dipsticks are broken. They didn't want to admit the mistake, they didn't want to make it right. AUDI, this is not acceptable for any car brand, and especially not for a luxury brand! It's not acceptable to sell a car that can use up to 8qt of oil between regular service 10000miles, and say it's normal. More

I read the reviews on this dealer and was very reserved about going to this dealer to buy my Audi but once there this thought never crossed my mind anymore. From the very first moment i met the salesman hi about going to this dealer to buy my Audi but once there this thought never crossed my mind anymore. From the very first moment i met the salesman his knowledge of the vehicle was great, never tried to push a sale and was very easy to deal with. I sold my vehicle and was given a loaner to ride until my new one arrived, took delivery of the new vehicle and the explanation of the new vehicle was excellant. Most of the bad reviews here seem to deal with the service department which i have not (touch wood) had to deal with yet. I previously owned a Range Rover and so far there is no comparison between the service i received, the Audi dealer is 100% better than the previous experience at the Land Rover dealer. Love my new car so far and would definetly return to this dealer. More

A bunch of liars who have 3 words for you whenever you tell them the car has a problem: "It's normal". They think their clients are stupid and that their unprofessional work will get them more business. T tell them the car has a problem: "It's normal". They think their clients are stupid and that their unprofessional work will get them more business. To Audi America I say, Momentum Audi of Houston is destroying your reputation. I'll never buy an Audi ever again!!! More

I was interested in buying an Audi TT a few weeks ago so I decided to check out the dealership on Richmond. At first the salesman was somewhat friendly, I felt a little out of place, but the service was ok I decided to check out the dealership on Richmond. At first the salesman was somewhat friendly, I felt a little out of place, but the service was ok. There was hesitance from the salesman about helping me. I am only 20 years old, so I guess he didn't think that I have any money. This is kind of insulting to begin with. They didn't have any used TTs in stock so we looked them up on the internet. I told him what kind, year, engine, color, etc. that I was looking for. I gave him my information and he said he would call me when they got any TT in so I could at least test drive one. It has been a month and no call or e-mail. This salesman is a lousy individual who thinks that only old people have money. With that in mind, I am definitely not buying a TT from him. More

Bought a used vehicle not certified from the dealership and look here what i got on a vehicle that had undergone 300 pt check as per the dealership. They even gave me a form filled in by the service guys. and look here what i got on a vehicle that had undergone 300 pt check as per the dealership. They even gave me a form filled in by the service guys. Bought the audi on 30th sept all cash(cheque) deal as they couldn't get me finance and said it has to be cash deal. 12 Oct(200 miles on the car after i bought) i came back with the headliner dropping from all sides and the sales manager told me that the car is yours do what ever you want to and we can't do anything. its not our car now. 30 Oct (1100 miles on the car) i came back with *a drained and dried coolant tank to get a can of coolant that is available on at Audi. 30(1800 miles on the car) Nov the coolant tank drains again and i tell it to dealership to hear back that it happens sometime. 9 January(less than 3K miles on the car) *the car stops and wont start back up and here are the details of the issues - Changed ECM - Changed speed sensor - Change pressure sensor - Changed secondary water tank - Changed Fuel Tank and some misc things, cost - $4370 and not to mention, it took 39 days to repair the vehicle and just that i hadbought *stated warranty at the time of buying the vehicle, saved my xxx and i ended up paying only $800 thanks to the machenics not able to show some failure of parts that actually failed to the warranty inspector. The machenic tells me the brakes need to be changed, tires need to be changed, headliner is anyways gone another expense of $2000. my take is, if there are so many issues with the car, i dont think these issues cropping up after i bought the car and very much believe the car was patched up to make it look good and sell it to market. It really disappoints me that such a established dealer of such a good brand would do such a thing to sell a vehicle in the market and then would treat their customers like the way i was treated. Ridiculous and worst customer experience i ever had in 30 years of my life. I thought of telling people i drive an Audi, now i feel embarrased to show my car and the repairs that i had to go through. Its just bad bad bad sale. Feels like being fooled, not sure where i did wrong. More

All the reviews that this dealer has received are extremely appropriate. My experience was not with the service side of it, but with sales. I spoke to an agent named Steven and he seemed ok, but was extremely appropriate. My experience was not with the service side of it, but with sales. I spoke to an agent named Steven and he seemed ok, but was very rude. When his boss Russell took over - it got much worse. He was rude, misinformed and had the attitude that he did not want mine (or anyone's) business! The price for the A4 I looked at was not the best, but not the worst either. The service however, makes the overall experience dissatisfactory! More

Car is great but the service is terrible. This is my first Audi; I've had 5 BMWs and 1MB and never experienced such bad service. I love the car but the service is so bad that it is not worth it. Too first Audi; I've had 5 BMWs and 1MB and never experienced such bad service. I love the car but the service is so bad that it is not worth it. Took delivery of a A5 six weeks ago. I realized after a couple of weeks that the Navigation system was not working. I called the dealership and was told to bring it in before 5pm and a technician would look at it. When I got there I was told that they could not look at it without a formal appointment and I had to schedule an appointment and leave the car. However, loaner cars where not available until the following week. Brought it in the following week and it took over 30 minutes to get checked in even though I had an appointment and was the only customer there ( I wonder why). I was told later that day that the antenna needed to be replaced but had to be ordered and that they would send me a letter (I am not worth a phone call) when the part was in. I has now been 3 weeks of waiting and no letter. I called the service manager but he did not return my call. I am now contacting Audi customer service. I love the car but Momentum Audi service is terrible. I now regret my purchase. More

I am conflicted about rating this dealer because I had such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the such a great sales experience. My salesperson was knowledgeable, friendly and not at all pushy. I got a good deal on a great car. That's where the positive notes end! My A6 has had a few minor issues that have been exaserbated by the fact that the service department always says "problem not found". I am not a picky customer who complains everytime my car makes a gurgle or burp... my AC blows piping hot air every 20 minutes while its on any setting, there is something rolling around in the roof of my car.. but because their diagnostic program says "no fault found" there isn't a problem. As I pointed out to the Service Tech.. they need to be mechanics not IT professionals! Find another dealership. More

It is literally impossible to make an appointment...it took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magica took them 1 week to return my call for service. After I got the day booked I called the day before to confirm my appointment time and my time "magically" disappeared...what garbage and then on top of that they try to reschedule me and find that one of the many parts that were ordered were not in stock...they had 1 month to order them!! I love my Audi (thank God its still under warranty) but the service here stinks! More