Audi Cary - Service Center

Very impressed with Wes Smith personally calling me to help get my Audi in to be serviced. He was very professional and made it simple. Thanks again, I'm a happy and satisfied customer. help get my Audi in to be serviced. He was very professional and made it simple. Thanks again, I'm a happy and satisfied customer. More

Very disappointed in this dealerships service department. I travel a lot, have a Q7 TDI. Love it till they ruined it with the emissions fix. Have stopped at 8 different dealerships for adblue fill up and thi I travel a lot, have a Q7 TDI. Love it till they ruined it with the emissions fix. Have stopped at 8 different dealerships for adblue fill up and this is the only one that charged me. They charged $75 for 1 gallon that is around $14 at Walmart. Free at all other dealers. I asked for estimate and it was never given to me. Figured it would be at no cost when no estimate given. Was considering upgrading to new Q7 gas but certainly not from this dealship More

Open communication, great people, and a good experience. I've taken my Audi here twice now for various services, they explain everything thoroughly, understand my quirks when it comes to how my car is treat I've taken my Audi here twice now for various services, they explain everything thoroughly, understand my quirks when it comes to how my car is treated, and are always polite. More

They have done me wrong with my car. Say they are done then find something else to charge me for. RIP off..not reccomend really then find something else to charge me for. RIP off..not reccomend really More

Cary leith audi service department schedules your service however doesn’t adhere to the schedule. They have no respect for the customers time. Took over an hour to replace one tire however doesn’t adhere to the schedule. They have no respect for the customers time. Took over an hour to replace one tire More

SUPERB AUDI SERVICE EXPERIENCE KUDOS TO THE LEITH AUDI SIMONIZE SERVICE GROUP! WHEN THIS PROCESS WAS COMPLETED, MY AUDI Q5 LOOKED EVEN BETTER THAN WHEN I PURCHASED IT IN DECEMB KUDOS TO THE LEITH AUDI SIMONIZE SERVICE GROUP! WHEN THIS PROCESS WAS COMPLETED, MY AUDI Q5 LOOKED EVEN BETTER THAN WHEN I PURCHASED IT IN DECEMBER 2018 FROM AUDI SALES REPRESENTATIVE, JOHNNIE RICHARDS. ON MY BEHALF JOHNNIE COORDINATED SCHEDULING THIS PROCESS AND PROVIDING ME WITH A LOANER VEHICLE. FRANKLY, I COULD NOT BE MORE PLEASED WITH MY 2018 AUDI Q5, LEITH'S ENTIRE SERVICE DEPARTMENT, AND JOHNNIE RICHARDS. I LOOK FORWARD TO MY NEW 2020 AUDI Q5. SUSAN RAMMING More

Assistance with cell phone pairing John, my sales associate was very effective in addressing my concerns. He actually offered suggestions that will no doubt enhance my experience with m John, my sales associate was very effective in addressing my concerns. He actually offered suggestions that will no doubt enhance my experience with my Q7. He should be considered a valuable asset to the dealership and brand! More

Customer service Michele Lukas, service advisor from Cary was my first contact with this dealership. Due to my situation I had to reschedule my appointment 3 times Mi Michele Lukas, service advisor from Cary was my first contact with this dealership. Due to my situation I had to reschedule my appointment 3 times Michele was do accommodating and professional. When I finally arrived for my service appointment she was fabulous, very professional and friendly. She set the tone of confidence in the Cary Dealership. In fact, I traded my 2014 Q5 for a 2019 that same day! More