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Audi Cape Cod, A Premier Company - Service Center

Hyannis, MA

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355 Reviews
Call Service Center (508) 815-5600

355 Reviews of Audi Cape Cod, A Premier Company - Service Center

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February 04, 2023

Very customer service focused and professional. Great dealership and Matt was excellent to work with. Very good communication about what was completed and timing for the car to be finished. More

by Michelle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Feb 06, 2023 -

Audi Cape Cod responded

Thank you so much for your excellent review, Michelle! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Audi Cape Cod to be a positive one. Please don't hesitate to reach out if you need anything else. Robert Wall - Service Manager rwall@drivepremier.com

February 04, 2023

Good listeners. Respectful and capable. I like the videos. A nice addition to the service. More

by MWOEHLER0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Wall, Osmarlin Baez
Report | Print
Feb 06, 2023 -

Audi Cape Cod responded

Thanks for sharing about your experience with Audi Cape Cod. We appreciate your business and hope to see you again soon! Robert Wall - Service Manager rwall@drivepremier.com

February 02, 2023

Great customer service and prompt service as well. Very friendly and completed in a reasonable amount of time — waiting area is very pleasant More

by IGOMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall
Report | Print
Feb 02, 2023 -

Audi Cape Cod responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance. Robert Wall - Service Manager rwall@drivepremier.com

February 01, 2023

Matt has always been incredibly helpful and professional and I am always kept informed on the progress of my service. This is why I highly recommend Premier Audi Service department. More

by RBENOIT1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall
Report | Print
Feb 02, 2023 -

Audi Cape Cod responded

Thank you for choosing Audi Cape Cod. Your feedback and rating mean a lot to us. We're glad Matt is always able to help, and we hope to see you again! Robert Wall - Service Manager rwall@drivepremier.com

February 01, 2023

So flexible and detailed and they are so willing to work with you and accommodate More

by DEBORA414
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Feb 02, 2023 -

Audi Cape Cod responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Robert Wall - Service Manager rwall@drivepremier.com

January 31, 2023

Excellent customer service. Honest feedback. Fast service. Comfortable area to work while waiting. Car wash a plus More

by SAMBALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson
Report | Print
Feb 01, 2023 -

Audi Cape Cod responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Audi Cape Cod, we look forward to having you as one of our valued customers for many more years to come! Robert Wall - Service Manager rwall@drivepremier.com

January 31, 2023

Courteous and thorough with yearly service and performed all recalls available. Also did my MA inspection sticker while there, quite a time saver for me. Would recommend to friends. More

by CC63
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rob Wall
Report | Print
Feb 01, 2023 -

Audi Cape Cod responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Audi Cape Cod! Robert Wall - Service Manager rwall@drivepremier.com

January 30, 2023

I love this dealership it is the best! !! All of the employees are kind,friendly and very helpful and knowledgeable. More

by christinemartelli96
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Gustafson, Rob Wall, Olivea Eldredge, Osmarlin Baez
Report | Print
Jan 30, 2023 -

Audi Cape Cod responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Christine, and it's great to hear about your excellent experience here at Audi Cape Cod. Robert Wall - Service Manager rwall@drivepremier.com

January 26, 2023

With 2 weeks notice, they couldn’t manage to order the parts needed for repair… More

by Justin14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Matthew Gustafson
Report | Print
Jan 29, 2023 -

Audi Cape Cod responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, Justin, please reach out to us directly to let us know the best way to contact you and we will reach out. Robert Wall - Service Manager rwall@drivepremier.com

January 26, 2023

Both sales and service are very customer focused. Competent and cordial. Recent service on both our Q7 and Q5 were effortless! More

by AWB1314
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Allen Parsons, CJ Pavao, Paul Aldred, Jessica Greland, Olivea Eldredge
Report | Print
Jan 26, 2023 -

Audi Cape Cod responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Robert Wall - Service Manager rwall@drivepremier.com

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