Audi Burlington - Service Center

I had an excellent experience with the service department at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve m at Burlington Audi. The staff was incredibly polite and friendly - from the service rep who handled my case (Anthony) to the gentleman who retrieve my loaner car. What stood out the most was how accommodating they were of my busy schedule. They worked with me to find a time that fit and a loaner that would fit 2 hockey bags(!), even going the extra mile to ensure everything was handled efficiently without sacrificing quality. Their communication was top-notch, keeping me updated throughout the process and answering all my questions patiently. It's clear that customer satisfaction is a priority for them, and it shows in every interaction. More

great timely service. ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington ..officiant as usually...service with the smile from service manager Jim.... Merry Christmas Audi Burlington More

Very honest people and great service. I would recommend this place for honest service. Highly recommended I would recommend this place for honest service. Highly recommended More

Anthony worked with me during my visit for service and was professional, courteous and a pleasure to deal with was professional, courteous and a pleasure to deal with More

Service was great with an easy check in, timely updates and video summary, and quick and easy check out and video summary, and quick and easy check out More

Courteous and timely. Also good communication. And willing to accommodate having tow truck do drop off Also good communication. And willing to accommodate having tow truck do drop off More

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I was quoted ridiculously high cost nearly $6000 for the diagnostic and repairs. I asked what parts I needed and it was only one part A steering column $4100 they wanted and I was able to find it online fro diagnostic and repairs. I asked what parts I needed and it was only one part A steering column $4100 they wanted and I was able to find it online from another Audi dealership in a different state for $2900. I asked why they’re charging me $1300 more for the same part brand new and was told “we are a franchise dealership in Burlington. Other dealerships can determine their own prices for parts”. And they rip you off on the diagnostic cost, and labor cost compared to any of the mechanic any other mechanic. The dealership knows they have you in a vulnerable position. You need your car to live to get to woposition.rk and invested a tremendous amount of money and emotion into it and all they care about is ripping you off bleeding for every penny. They give Audi a bad name and I probably wouldn’t buy another Audi brand again. I don’t know who Herb Chambers is, but I guess he’s some guy who makes his money ripping off people who are in a vulnerable position. More

They are always willing to go above and beyond, very polite and timely with their service. polite and timely with their service. More

Jim is professional, nice ,helpful, great person . he is always try make the customer happy and satisfied. Also special thanks to Burlington Audi for the great services! he is always try make the customer happy and satisfied. Also special thanks to Burlington Audi for the great services! More