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1,356 Reviews of Audi Burlington - Service Center
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December 17, 2024
Excellent service on factory recall and regular maintenance. Availability of loaner was a big plus maintenance. Availability of loaner was a big plus More
by sfpowers7
Employees Worked With
December 16, 2024
Thank you Derek for taking care of my car today. As always pleasant and quick. As always pleasant and quick. More
by cdenommee
Employees Worked With
December 14, 2024
Easy to work with. I miss not being able to speak directly to the technician so I can better understand whatever the problem is. I miss not being able to speak directly to the technician so I can better understand whatever the problem is. More
by Niall Heney
Employees Worked With
December 12, 2024
When first entering the service area, I was greeted by Derick with a big smile and Hello. He walked me through the process of my visit by asking what my concerns were. After explaing what needed to be Derick with a big smile and Hello. He walked me through the process of my visit by asking what my concerns were. After explaing what needed to be done, he showed me into the customer lounge, and before I knew it, my vehicle was ready before the estimated time promised. Great experience, Will be coming back when my car needs its regular service! Thanks to all in Audi of Burlington for all you do! Al D'Errico More
by Al
Employees Worked With
December 12, 2024
Anthony is very efficient and amazing. I’ve been going there for my service and he has always helped me out in an efficient manner and that’s very appreciated. The staff there also is very I’ve been going there for my service and he has always helped me out in an efficient manner and that’s very appreciated. The staff there also is very friendly and kind. I would definitely recommend it to family and friend More
by darathdou
Employees Worked With
December 12, 2024
I've been with AUDI for the last 15 years, an A3 and now a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more a a Q5. The last 8 years serviced by Audi Burlington, where I bought the Q5. Three different notes, first one to AUDI: You have been introducing more and more sensors to cars, and changing physical buttons into touch controls, placed randomly and without caring about user experience, all this has created an opportunity for more malfunctions and higher service bills for your customers. You have also not been very clear about what your warrantee and service packages include/ don’t include, or perhaps you have but you design them in such a way that they don’t cover what we need serviced, eg.: I bought a tire service package that only covers damaged tires, not worn-out. Second one to Audi Burlington: It seems every time I take the car in, there is something that needs payment. 6 months ago you charged me to calibrate sensors and cameras, now you charged me again, the service you perform should have some sort of guarantee. And, I’ve been told this may continue to happen in the future. A note to Jim Parolisi: I like your professionalism and your transparency in communication, but I am not happy with your/ your company’s lack of flexibility and understanding towards me as a customer. This all has an impact, my wife needs a car and we were thinking about a used Audi A3, but we have changed our minds. More
by Jose dos Santos
Employees Worked With
December 11, 2024
Service department, Anthony was the best. He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! He explained things throughly, with no pressure and accommodated my crazy work schedule. It was greatly appreciated! More
by Kmms94
Employees Worked With
December 11, 2024
Great service. Very professional experience. Car was done on time and was clean and ready. Very professional experience. Car was done on time and was clean and ready. More
by harpswell5
Employees Worked With
December 10, 2024
Very good with communication and overall understanding. What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil cha What I didn’t like was the price difference in oil change. Although I’m a new customer at this location and usually service at Audi Natick my oil change price shouldn’t be $50 more than I ever pay at Audi Natick. There’s all these hidden fees on top of trying to convince me my A5 cost more for oil change than a A4 was complete nonsense. If you ask me if I ever go back to Audi Burlington personally NO but I wouldn’t have a issue with referring them because the work was done perfectly but the extra fees weren’t really necessary, especially with me being a new customer to that location you would think they would want my business to conclude with them knowing there’s more work to attend to with my vehicle. More
by Audi A5 to A7 2025
Employees Worked With
December 06, 2024
Excellent service and terrific communication throughout the day each and every time I schedule an appointment the day each and every time I schedule an appointment More
by A8Gary
