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Audi Burlington - Service Center

Burlington, MA

4.8
1,356 Reviews

1,356 Reviews of Audi Burlington - Service Center

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January 11, 2025

Fast, friendly, no charge loaner. Reasonable service cost. Visual updates and communication by text. Simply awesome! More

by polo51803
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Audi Burlington responded

We're delighted to hear that you had an awesome experience with our team at Audi Burlington! It's great to know the service was fast, friendly, and reasonably priced. Thanks for sharing your feedback!

January 11, 2025

Jim Parolisi in the service department is THE reason I keep buying cars from Herb Chambers. He's professional, knowledgeable, honest, and an all-around great guy. More

by davek8mileshigh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Audi Burlington responded

Dave, we're delighted to hear that Jim's exceptional service keeps you coming back to Audi Burlington! It's wonderful knowing his professionalism and honesty make such a positive impact. Thank you for your continued trust in us!

January 11, 2025

Very good experience. Jim listened to everything I said about the problem with my brakes. Checked throughly and communicated great. Then checked out some specific things t More

by Casey_rich
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Audi Burlington responded

Casey, we're delighted to hear that Jim provided you with a thorough and communicative experience at Audi Burlington. Thanks for sharing your feedback!

January 09, 2025

A big thank you to Max Ha for his 5 star customer service. He was professional, personable and very knowledgeable. My service was done in a timely manner. I highly recommend Audi Burlington. More

by gfdinicola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
Jan 10, 2025 -

Audi Burlington responded

We're delighted to hear that Max provided you with exceptional service at Audi Burlington! Thank you for recommending us, and we're glad your experience was both professional and efficient.

January 09, 2025

Tony was great! Quick, friendly service, no surprises. Clearly explained all work and went over all paperwork both before and after service. More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 10, 2025 -

Audi Burlington responded

Tim, we're delighted to hear that Tony provided you with such a smooth and transparent experience at Audi Burlington. Thanks for sharing your feedback!

January 08, 2025

I went in for an oil change and knew there was a problem with the car as well. It was diagnosed as well as fixed without any issues! Everything went smooth as always woth the dealership and Derek was quite More

by Tracycagnina
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Audi Burlington responded

Tracy, we're delighted to hear that Derek and the Audi Burlington team provided you with excellent service and a smooth experience. Thank you for trusting us with your vehicle, we're always here to help!

January 07, 2025

My 2023 Q8 was in for a factory recall. I was loaned a new Q8. A previous recall with my 2019 Q8 with another dealer got me MUCH smaller Q5. Not very comfortable for super-seniors. This is More

by kwalczak47
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 08, 2025 -

Audi Burlington responded

Hi K Walczak! We're delighted to hear that your experience with Audi Burlington was first-class and that you appreciated the loaner vehicle. Our team strives to ensure comfort and satisfaction for all our customers, especially during recall services. Thank you for choosing us!

January 06, 2025

Average- very expensive oil change. You only get a discount if you ask. Why not give to all since the special is listed on website? More

by DeanBBonner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 09, 2025 -

Audi Burlington responded

The cost of oil changes remains consistent across all Audi dealerships. Additionally, the online discount coupon is available for redemption by all clients who elect to use it. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

January 04, 2025

Best customer service! Service department staff great specially Tony Ferreira very nice excellent experience he explained to me about everything concerning my car was havin More

by Lena
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Audi Burlington responded

Lena, thank you for the glowing review! We're delighted to hear Tony and our Audi Burlington team provided you with an excellent service experience. We appreciate your recommendation and look forward to seeing you again when you're ready for that Audi Q5 upgrade!

January 04, 2025

Great service team. Excellent communication. Thorough reporting on condition of my car. Strong recommendation for servicing your Audi. More

by Chris B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 06, 2025 -

Audi Burlington responded

Chris, thank you for the recommendation! We're glad to hear our service team at Audi Burlington provided excellent communication and thorough reporting. We appreciate your support!

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