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Audi Burlington - Service Center

Burlington, MA

4.8
1,311 Reviews

1,311 Reviews of Audi Burlington - Service Center

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November 12, 2024

Audi Burlington is a great dealership. Communication is clear and concise, the staff is friendly and accommodating, and the technicians are skilled and knowledgeable. Overall great service More

by Tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2024 -

Audi Burlington responded

Tim, thank you for the fantastic feedback! We're delighted to hear that our team at Audi Burlington provides clear communication and excellent service. We appreciate your support and look forward to serving you again in the future!

November 08, 2024

My initial opinion of the dealership was mediocre. I felt like I was mislead from sales and parts. My car has been in for significant repairs twice since I bought it in August 2024. That being said wh More

by Steve Blasi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 08, 2024 -

Audi Burlington responded

Steve, thank you for sharing your experience with us at Audi Burlington. We're glad to hear that Tony provided outstanding service and made a positive impact on your visit. Your feedback is valuable, and we appreciate the recommendation!

November 06, 2024

Great staff from sales to service. Excellent service and easy to set up an appointment. More

by menicos550
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sal Celata
Nov 06, 2024 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your automotive needs! We appreciate your support and look forward to serving you again next time!

November 05, 2024

I had an alert come up on my Audi A-4 dashboard that sounded as though it needed immediate attention. I drove my car directly to Burlington Audi. Anthony was the service writer. He assured me that servi More

by janganley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 06, 2024 -

Audi Burlington responded

Janganley, we're delighted to hear that Anthony provided such excellent service at Audi Burlington and got your A-4 back on the road quickly. Thanks for sharing your experience with us!

November 01, 2024

Great service and the best service advisor. Always prompt scheduling and always a clean vehicle on pick up. More

by Avedisian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Audi Burlington responded

Thank you for trusting the Audi Burlington team with your vehicle's service needs! We're grateful for your continued support and look forward to seeing you again next time!

November 01, 2024

Great experience with the whole team here, from start to finish the process was well managed with clear communication and efficiency. Very smooth and pleasant experience. More

by Michael A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Audi Burlington responded

Michael, we're delighted to hear that your experience with the Audi Burlington team was smooth and efficient. Thank you for sharing your positive feedback!

October 31, 2024

Great sales team. Service department is excellent with high quality workmanship, great communication and fair pricing. More

by Jhigham
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2024 -

Audi Burlington responded

Thank you for the fantastic feedback! We're delighted to hear that both our sales and service teams at Audi Burlington have met your expectations. We appreciate your support and look forward to seeing you next time!

October 29, 2024

Audi Burlington staff is always friendly, helpful and dedicated to helping the customers. They take the time to explain what my car needs and is honest with how long it may take in the shop. I would hi More

by dac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 29, 2024 -

Audi Burlington responded

Thank you for the glowing recommendation! We're delighted to hear that our Audi Burlington team provided friendly and honest service. We appreciate your support and look forward to assisting with any future needs!

October 28, 2024

Excellent facility, impeccably clean and welcoming. Staff is equally on point, my service advisor Raymond was professional, and a pleasure to work with. More

by craigncaissie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Burlington responded

We're delighted to hear that you had a positive experience at Audi Burlington! It's great to know Raymond and our team made your visit enjoyable. Thank you for the kind words about our facility and staff!

October 28, 2024

Max was very helpful and professional as well as Anthony, both at service desk. Always get great customer service, they went above and beyond to make my service appt easy. More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max @ service dept.
Oct 28, 2024 -

Audi Burlington responded

Jennifer, it's fantastic to hear that Max and Anthony provided exceptional service during your visit to Audi Burlington. We're glad they made your appointment smooth and hassle-free! Thank you for sharing this feedback with us.

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