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Audi Burlington - Service Center

Burlington, MA

4.8
1,375 Reviews

1,375 Reviews of Audi Burlington - Service Center

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June 28, 2023

The service at the dealership was excellent. Happy with the job that has been done Thank you Derek! More

by Sam
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Audi Burlington responded

Hi Sam! Thank you for the great review. We're glad to hear that you had an excellent experience with Derek at Audi Burlington. We appreciate your business and hope to see you again in the future!

June 28, 2023

I have been using audi Burlington for services for years. It is convenient, professional and friendly. I had scheduled a flat tire repair/replacement appointment with Audi Burlington. Kelly helped me with a More

by Ben Xia
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Jun 28, 2023 -

Audi Burlington responded

Ben, thank you for being a loyal customer of Audi Burlington! We're glad to hear that Kelly provided you with convenient and friendly service during your recent visit. We appreciate your kind words and look forward to serving you again in the future. Drive safely!

June 27, 2023

Best service, wouldn’t and I won’t take my car anywhere else after the job that they did. Thank you Anthony for taking care of me More

by jamaal
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Audi Burlington responded

Hi Jamaal! Thank you for this awesome review! We're so glad to hear that you had such a positive experience with our team at Audi Burlington! Thank you for choosing us and trusting Anthony with your car. We appreciate your kind words and look forward to serving you again in the future! Drive safely!

June 27, 2023

Jim was very respectful and very kind to me today , very professional I was very grateful for the services that he provided to me and to my car ! I love my Audi! I feel very comfortable with Burlington Audi More

by Lena
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Audi Burlington responded

Hi Lena! Thank you for the kind words! We're thrilled to hear that Jim provided you with incredible service and made your experience at Audi Burlington a positive one. We appreciate your support and look forward to serving you again in the future. Drive safely and enjoy your Audi!

June 26, 2023

I only use Herb Chambers Audi for both my A4and Q5. Jimmy is the best I trust in their service. I am a fanatic about my cars and having 4 new tires and an alignment today was a pleasure. Thank you fo More

by davidmascioli
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2023 -

Audi Burlington responded

Hey David, thank you for trusting Herb Chambers Audi for your Audi A4 and Audi Q5! We appreciate your kind words about Jimmy happy hear that you had a great experience with us. We'll see you at your next service visit. Safe travels!

June 23, 2023

Had to have my car towed in. It didn't get looked at for four days and they had it one week only to find out it was the battery my calls were never answered or returned until the More

by sahtouris
Service Price Transparency
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 28, 2023 -

Audi Burlington responded

Hello Sahtouris, We make every effort to begin work on our client's vehicles as soon as possible. It is understandable for you to be frustrated, nobody likes to deal with unexpected automotive problems. Fairness to each and every client here is a priority, we have to allocate our resources on a first-come-first-serve basis. If you care to discuss this further I am open to a discussion. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

June 22, 2023

Professional on time service with video and explanation the job the done . Easy to make a appointment on line. More

by zorin68
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 23, 2023 -

Audi Burlington responded

We're so glad to hear that you had a positive experience with our service team! Thank you for taking the time to leave us a great review. If there's anything else we can do for you in the future, just let us know. Drive safely! - The Audi Burlington Team

June 20, 2023

Exceptional service. They all went out of their way to have my service done quickly. Waiting area is very clean and comfortable. More

by donnamhernand
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 21, 2023 -

Audi Burlington responded

Thanks for the great review, Donna! We're so glad to hear that you had an exceptional experience with our service team. Your comfort and satisfaction are our top priorities. Have a wonderful day! - The Audi Burlington Team

June 20, 2023

Professional;responsive. Vehicle serviced well and on time.Schedulind service was Vick and easy.Happy with service. More

by rjoy
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 22, 2023 -

Audi Burlington responded

This is what we love to hear! Vick and the rest of our team look forward to seeing you next time at Audi Burlington!

June 18, 2023

Service was great on my Audi, very professional and reliable, finishes when promised and loaner car provided. More

by Johnp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 20, 2023 -

Audi Burlington responded

Thanks for the awesome review, John! We're so glad to hear that you had a great experience with our service team here at Audi Burlington. Providing professional and reliable service is what we strive for, and we're happy to know that we met your expectations. If you ever need anything else, please don't hesitate to reach out!

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