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Audi Burlington - Service Center

Burlington, MA

4.8
1,398 Reviews
Call Service Center (781) 272-8880

1,398 Reviews of Audi Burlington - Service Center

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July 27, 2023

Excellent customer service. The staff is friendly and helpful. Always pleased when my car is returned clean and ready to go. More

by SD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2023 -

Audi Burlington responded

Thank you for the 5-star rating! We're delighted to hear that you had a great experience with our team at Audi Burlington. We always aim for top-notch service and hope to see you again!

July 26, 2023

Took my car in for a battery replacement. They tested and verified that it did indeed need a replacement. They also did a free inspection on the vehicle, noting other repairs needed and made More

by Hbuying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Jul 27, 2023 -

Audi Burlington responded

Hbuying, it's great to know that Max and our team at Audi Burlington were able to assist with your battery replacement. We appreciate the feedback and look forward to helping you keep your car in top shape!

July 26, 2023

Took my car in for a battery replacement. They tested and verified that it did indeed need a replacement. They also did a free inspection on the vehicle, noting other repairs needed and made More

by Hbuying
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Report | Print
Jul 27, 2023 -

Audi Burlington responded

Hbuying, we're glad to know Max and our team at Audi Burlington were able to assist with your battery replacement. We appreciate the feedback and hope you'll return for any future service needs!

July 26, 2023

Best customer service reach out to Mrs. Max he is so nice and very helpful More

by pichsok22
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
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Jul 27, 2023 -

Audi Burlington responded

Thank you for the shoutout to our team! It's great to hear that we've made a great impression and we look forward to seeing you again! - Audi Burlington

July 26, 2023

Exceptional service dept. They pay attention to the details such as car loaners, followup texts and detailed summary reports after service. More

by tim.collins2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 26, 2023 -

tim.collins2 responded

Very happy with service department, especially Jim

July 24, 2023

The employees of this dealership, both in Sales and Service, are true professionals who both care about and deliver excellent customer service. More

by executiveleader
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2023 -

Audi Burlington responded

Thank you for the positive feedback! We're delighted to hear that our team at Audi Burlington provided you with excellent customer service. We appreciate your support and hope to see you again in the future!

July 22, 2023

Great customer service, welcoming facility and personnel. Well taken care of, service tech did a great job. More

by sath.sim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Audi Burlington responded

We're so glad to hear that you had a great experience at Audi Burlington! Our team works hard to provide excellent customer service and make our facility welcoming for everyone. Thank you for choosing us, and we hope to see you again in the future!

July 22, 2023

My Audi A5 needed a complicated repair. A loaner car provided, repair completed - GREAT SERVICE More

by Gary S
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2023 -

Audi Burlington responded

We're so happy we could resolve this issue for you, Gary! Thank you for trusting Audi Burlington with your vehicle's care!

Jul 25, 2023 -

Gary S responded

It’s been a very good experience having our A5 Cabriolet serviced at this dealership !

July 21, 2023

Service was completed quickly, and I really liked the video walk around that was sent to me with the technician describing everything. More

by Borty
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 24, 2023 -

Audi Burlington responded

Borty, we're glad to hear that you had a positive experience with our service team at Audi Burlington! Thank you for taking the time to leave us a great review. We appreciate your business and hope to see you again in the future!

July 20, 2023

Solid nice waiting area pretty competent and pretty much on time need I say more More

by Pillai
Recommend Dealer
Yes
Employees Worked With
Max
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Jul 21, 2023 -

Audi Burlington responded

Hi Pillai! Thank you so much for your feedback! We're thrilled to hear that you had a positive experience and found our team competent and punctual at Audi Burlington! Have a fantastic day!

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