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Audi Burlington - Service Center

Burlington, MA

4.8
1,285 Reviews

1,285 Reviews of Audi Burlington - Service Center

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October 13, 2024

I brought my car in for a service issue without an appointment. I worked with Kelly and she was outstanding - friendly, accommodating and extremely responsive. I would highly recommend working with t More

by Keith G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Audi Burlington responded

Keith, we're delighted to hear that Kelly and the Audi Burlington service team provided you with such an outstanding experience. Thank you for recommending us!

October 12, 2024

The service at Audi Burkington has the very best service of ANY dealership I have ever used, hands down. Everyone is kind and attentive. Everything is explained clearly and thoroughly. The waiting area is l More

by Concordmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Audi Burlington responded

Thank you for sharing your experience! We're delighted to hear that our team at Audi Burlington provided exceptional service and made your visit enjoyable. We'll be sure to pass along the praise to Anthony as well. We look forward to welcoming you back in the future!

October 09, 2024

Service center is horrible. $220 for a simple oil change. Outrageous. They say they wash your car but they left it filthy and placed soaking wet mats in the car. When I mentio More

by Reinaldo Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Audi Burlington responded

Hi Ronnie, the cost of an oil change remains consistent for all Audi dealers. We provided a complimentary hand wash for your vehicle and addressed your concerns during your visit to the dealership. Although we offered to clean and detail your vehicle again, you chose to decline our assistance. We also let you know that for future visits, you should contact our management directly to ensure our service aligns with your expectations. Submitting multiple identical reviews can complicate our efforts to address the issue effectively for you in the future. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

October 06, 2024

Kelley was very knowledgeable, helpful and so kind! ! I was very pleased with this visit. Thank you again. More

by rose g. mallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that Kelley provided such knowledgeable and kind service during your visit to Audi Burlington. Thank you for sharing your positive experience with us!

October 05, 2024

The service department of this dealership is outstanding. I have worked with Derek several times and he is friendly efficient available. Everything that you would want and a service advisor. More

by wid.spaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that Derek and the service department at Audi Burlington have consistently provided you with outstanding support. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 05, 2024

Super friendly and helpful service reps. They kept me informed of the status of my car. Service performed on time. More

by Lshec
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Ha
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that our service team at Audi Burlington provided you with friendly and timely assistance. Keeping you informed is a top priority for us, and we're glad it made your experience positive!

October 05, 2024

Super friendly and helpful service reps. They kept me informed of the status of my car. Service performed on time. More

by Lshec
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max Ha
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that our service team at Audi Burlington provided you with friendly and efficient assistance. Keeping you informed and ensuring timely service is what we strive for. Thanks for sharing your experience!

October 04, 2024

Derek is a great service advisor. He provides information and suggestions but he’s never pushy. He respects my decisions and lets me perform work in my timeline. I also like the servi More

by JessicaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Audi Burlington responded

Jessica, we're delighted to hear that Derek and the team at Audi Burlington provided you with such a respectful and informative service experience. It's great to know you appreciate the tech video feature as well! Thanks for sharing your feedback!

October 02, 2024

I cannot begin to tell you how thrilled I am with this dealership. I had a couple of issues with my S5 Cab. Matthew and Anthony really took care of me. My front left speaker was blown and they took car More

by chipp37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 02, 2024 -

Audi Burlington responded

Thank you for sharing your positive experience with Matthew and Anthony at Audi Burlington! We're glad to hear they provided honest advice and excellent service. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

October 02, 2024

Tires ordered and mounted within 4 hours. Excellent service. Very professional. Waiting area comfortable and clean More

by andrea
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 03, 2024 -

Audi Burlington responded

Andrea, we're glad to hear you enjoyed the excellent service and comfortable waiting area at Audi Burlington. Thank you for sharing your experience with us!

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