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Audi Burlington - Service Center

Burlington, MA

4.8
1,432 Reviews

1,432 Reviews of Audi Burlington - Service Center

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June 25, 2025

Great Service received. Jim Parolisi addressed and resolved my issue. Also Jason Russo took the time to speak with me and addressed my issue as well. Always great service! More

by Audi/Honda Driver
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Russo
Jun 25, 2025 -

Audi Burlington responded

Thank you for sharing your positive experience with Jim and Jason at Audi Burlington! We're delighted to hear that they provided great service and resolved your issue. We appreciate your support!

June 22, 2025

Poor experience. Communication was minimal. Questions asked not fully answered I felt I was disregarded for the matters I inquired about. Warranty company involved More

by smcomeau3
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Brickey
June 19, 2025

Car was in for 40,000 mile service which is a costly one! ! I had reserved a loaner but none was available. Derek handled the situation quickly and professionally, offering several solutions. Not his fault th More

by Mmjcob
Service Time
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 19, 2025 -

Audi Burlington responded

Hi Jcob! We're delighted to hear that Derek was able to turn a potentially frustrating situation into a positive experience at Audi Burlington. It's great that your service was completed even faster than expected, and we appreciate your understanding. Thank you for choosing us!

June 17, 2025

Disappointing customer service. Could not be bothered to look up from phone. Had to wait when there was no line. Made me go to one line to check in and then go to another line which More

by SG74
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
June 13, 2025

In for oil/filter change it was finished in a timely manner. Anthony was esay to work with answered all questions I had . Thanks More

by sstepanis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 16, 2025 -

Audi Burlington responded

We're delighted to hear that Anthony provided a seamless experience during your visit at Audi Burlington. Thank you for sharing your positive feedback, and we're glad everything was completed promptly!

June 07, 2025

I called Audi Burlington the young lady on the phone advised me of my best options I had my car towed to Audi Burlington that night by morning I was all set my car was checked out problem resolved. Audi More

by Blatrice632
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Audi Burlington responded

Hi Blatrice, we're delighted to hear that our team at Audi Burlington provided you with prompt and courteous service, resolving your car issues efficiently. Thank you for choosing us and sharing your positive experience!

June 07, 2025

Services manager was excellent however I didn’t get the same impression from the other person that was working with me. More

by Angie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Audi Burlington responded

Angie, thank you for sharing your feedback. We're glad to hear the service manager made a positive impression and will work on ensuring consistency across our team. We appreciate your input! - Audi Burlington

June 06, 2025

It was effective for car service with your staff Jim I appreciate it about hie did that good job.. More

by Cheng
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 09, 2025 -

Audi Burlington responded

So happy to hear that! Thanks for the amazing review! – Audi Burlington

June 06, 2025

I had my first service appointment at Audi Burlington. This was after 15 years with Infinitii. The professionalism and attention to detail is top notch. I worked with Raymond as the supervisor and he quic More

by JAMESBHARTNETT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason Russo
Jun 09, 2025 -

Audi Burlington responded

James, we're delighted to hear that Raymond and Jason provided top-notch service during your first visit at Audi Burlington. Thank you for choosing us after 15 years with Infiniti! We look forward to serving you again in the future.

June 04, 2025

Jim was extremely helpful and accommodating as I evaluated my options for repairing my Audi Q3. Trust is extremely important when servicing a vehicle, and Jim helps to cement that trust. More

by Naj
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2025 -

Audi Burlington responded

We're delighted to hear that Jim provided you with helpful and accommodating service at Audi Burlington. Trust is indeed crucial, and we're glad he could earn yours during your visit. Thank you for sharing this feedback!