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Audi Burlington - Service Center

Burlington, MA

4.8
1,316 Reviews

1,316 Reviews of Audi Burlington - Service Center

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February 20, 2024

They were able to service my car despite my reservation online not processing correctly. Video provided explaining service required and question's were answered professionally. I was guided to purchase a s More

by cmbradley2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Feb 21, 2024 -

Audi Burlington responded

Bradley, we appreciate your understanding of the reservation hiccup and are glad our team was able to assist you professionally. Thanks for sharing your experience, we'll continue working on providing great value. Safe travels!- The Audi Burlington Team

February 19, 2024

I went in for my 20,000 mile service plus a state inspection sticker. Anthony was my Service Advisor today. As usual, everything went smoothly. The service department is always prompt, courteous, and More

by pmccarthyjj
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 20, 2024 -

Audi Burlington responded

We're glad to know that Anthony and our service team at Audi Burlington provided you with a seamless experience for your 20,000-mile service. Thanks for the positive feedback! We'll see you next time. Safe travels!

February 18, 2024

They got me in right away. Had a loaner waiting for me. I had another problem that they fixed on the spot . More

by ChristineRDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Audi Burlington responded

Christine, we're glad to know that our team at Audi Burlington was able to assist you promptly and efficiently. We appreciate your positive feedback!

February 16, 2024

Jim understands how to provide outstanding customer support. He represents the Audi brand with excellent and genuinely cares for the customer. More

by gregfme
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 19, 2024 -

Audi Burlington responded

We're glad to know that Jim provided you with outstanding customer service at Audi Burlington. Thank you for choosing us! We'll see you next time. Safe travels!

February 13, 2024

The professionalism of the employees at this dealership are exemplary !! Very much customer satisfaction focussed. More

by Louyanjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ali Mohajer
Feb 13, 2024 -

Audi Burlington responded

We're delighted to know you had a positive experience with us at Audi Burlington. Our team always aims for top-notch customer service! Thank you for choosing us! We'll see you next time. Safe travels!

February 13, 2024

They go out there way to make sure that repairs are done correctly in reasonable time. Anthony in service did a great job keeping me informed on repairs on my car. More

by pwnigrelli@comcast.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 14, 2024 -

Audi Burlington responded

We're glad to know Anthony & the team here at Audi Burlington were able to provide you with timely communication and quality repairs. We appreciate your feedback and hope you won't hesitate to reach out if we can be of service again in the future!

February 12, 2024

Best service I ever got at a car dealership, I’m very satisfied with the service department here! More

by Anthony Lazzaro
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kelly Mullaney
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2024 -

Audi Burlington responded

Anthony, thank you for choosing Audi Burlington for your vehicle needs! We look forward to assisting you again in the future! Safe travels!

February 12, 2024

Audi A4 was in for an SOS call malfunction. Anthony very professionally greeted me immediately on arrival, took down info on the issue and got me into the system quickly. He conveniently arran More

by Jim F.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service technician
Feb 13, 2024 -

Audi Burlington responded

Jim, we're glad to know that Anthony and our team at Audi Burlington were able to assist you efficiently with your Audi A4's SOS call malfunction. We appreciate the feedback on our communication methods too! Thanks for choosing us! Safe travels!

February 12, 2024

Good experience today after getting my oil change in the middle of the day. Ha, one of the service advisors, were very helpful and accomodating. He made my visit seamless! More

by June
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ha
Feb 13, 2024 -

Audi Burlington responded

June, we're glad to know your oil change experience was seamless and positive with us at Audi Burlington! Thank you for choosing us! We'll see you next time. Safe travels!

February 08, 2024

Anthony was friendly & professional, displaying an informative and up-to-date understanding of the issues we raised. We were working on a limited schedule and they exceeded our expectations! KUDOS! to More

by cmz0007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 08, 2024 -

Audi Burlington responded

We're delighted to know that Anthony and our team at Audi Burlington were able to exceed your expectations, especially within a limited schedule. Thanks for the kudos! We appreciate you taking the time out of your day to share this positive feedback with us.

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