Audi Burlington - Service Center

Great communication and easy access to a loaner car during service. Completely pleasant experience from start to finish during service. Completely pleasant experience from start to finish More

Anthony, the service advisor, provided excellent service. I have always had great service there from the guys in the reception bay to the service advisors to the mechanics. service. I have always had great service there from the guys in the reception bay to the service advisors to the mechanics. More

They are located in Burlington MA, just a bit up the road from the mall! from the mall! More

It was my 5th time to the dealership for service and I continue give it five stars continue give it five stars More

Derek provided amazing service, as always. Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right. Maintenance was done as intended with no issues. We have been going here for service for 10 hrs and they always treat us right. More

Both Brendan Leary and Raymond Herbert were unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she d unprofessional, unsympathetic, and dismissive of the Vehicle malfunction that put my wife's life at risk as our brand new Audi A3 TURNED OFF as she drove down the highway Forcing her to merge through lanes of traffic with no power whatsoever running to the car as to not be rear ended while the car rapidly declined in speed. The explanation I was given was that the car 'needed a software update' that led to the malfunction. I'm sorry but no software update should override a moving vehicles electrical system. After expressing the concern of my family's safety in the vehicle I requested to speak with Adnan Sehovic about our options of getting into another vehicle. I went to the dealership to meet with Adnan at the time I informed them I'd be there to find out he'd already left. Brendan informed me he could not give me a loaner and de-emphasized the severity of my situation several times saying how seriously Audi takes customer service yet would not go above and beyond to call another manager at my request so I may speak to someone about this. When I asked Brendan who would be paying for my Lyft's that I had to take there and home, he laughed and said ' you are'. The car should never have turned off on the highway putting a life at risk which is the most important issue at hand and hopefully anyone that's considering an Audi will read this and be more informed of the Safety Concerns on these vehicles. If you still decide to go down this path I hope your vehicle is safer than ours and may you be treated with the respect we all deserve as consumers. More

Derek provided excellent service. My car had a check engine light and wheel bearing issues. Txted me a video walk thru of needed repairs. Kept me informed on status of the repairs. In My car had a check engine light and wheel bearing issues. Txted me a video walk thru of needed repairs. Kept me informed on status of the repairs. Include accurate estimate of all charges. Highly recommend Audi Burlington. More

Great service and very helpful! Would give 10 stars if I could! Will definitely keep going back Would give 10 stars if I could! Will definitely keep going back More

The actual mechanical service was good. I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed. At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all. More

Smooth scheduled visit, no delay, smiles, accuracy in diagnostic, and issue quickly fixed. Thank you. diagnostic, and issue quickly fixed. Thank you. More