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Audi Burlington - Service Center

Burlington, MA

4.8
1,313 Reviews

1,313 Reviews of Audi Burlington - Service Center

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April 03, 2024

Check in and check out process was easy and fast. Service member was friendly and knowledgeable. More

by Ecavicchi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Audi Burlington responded

Thank you for the wonderful feedback about your recent visit here at Audi Burlington! We appreciate your business and hope to see you again in the future!

April 02, 2024

Jim in the Service department should be the poster boy for Exceptional customer service. Best I’ve seen in a really long time! More

by Clangwuma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Audi Burlington responded

Hi Clang! We're delighted to know that Jim from our Service department provided exceptional customer service! Your feedback is greatly appreciated, and we'll be sure to pass it along. Thanks for choosing Audi Burlington!

April 02, 2024

A pleasant experience from drop off, service, and pick up. Loaner car waiting as I arrive, and an equally smooth pick up. More

by SPSHANNON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2024 -

Audi Burlington responded

We're glad to know your experience at Audi Burlington was smooth from start to finish! We always aim for a seamless process. Thanks for sharing your feedback with us!

April 02, 2024

Very professional staff. Loaner car was clean and ready immediately. Service was quick and thorough. More

by Brendonbyrnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

March 30, 2024

The service department is always a pleasure to work with. I have never had an issue with the work. Max is my favorite service rep. He keeps you updated on progress and gets you in and out quickly. More

by robac7i
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Apr 01, 2024 -

Audi Burlington responded

Thank you for trusting Audi Burlington with your service needs! Max & the team appreciate your support and look forward to seeing you again next time!

March 30, 2024

I love this dealership. Great for service. Jim is fabulous. Always gives me the straight story on the state of my 10 year old car. I highly recommend this dealership and More

by Eweisman6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 01, 2024 -

Audi Burlington responded

It's fantastic to know that you've had such positive experiences with Jim and our team at Audi Burlington. We appreciate your recommendation and look forward to your next visit!

March 29, 2024

Do not buy a car from these people. Their cars just sit on the lot and rot out and then they sell them to people and make money off you when you have to keep bringing it back. And 550.0 More

by Hb123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
Nathan Partridge
1.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Audi Burlington responded

We've read your review and understand that the experience you had was less than optimal. I would like to speak with you further so we can work towards a solution. Please reach out to me at your earliest convenience. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

March 27, 2024

Herb Chambers Audi Burlington treats you like a VIP every time upon your arrival without fail. Their recent renovation of the dealership is gorgeous, and provides very comfortable seating while you were wait More

by Paul
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dat in Parts; 5 stars ⭐️
Mar 27, 2024 -

Audi Burlington responded

Hi Paul! We're delighted to know that you had a VIP experience at Audi Burlington! Our team always aims for professionalism and comfort. Thanks for appreciating our recent renovation too - it's all designed with customers like you in mind!

March 25, 2024

On point and very efficient and friendly. Always explains in detail what is needed or not needed More

by Johncberriola
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2024 -

Audi Burlington responded

Hi John C! Thank you for leaving us this five-star review and kind words about our service team at Audi Burlington! We'll see you next time!

March 22, 2024

Anthony in the service department is knowledgeable, helpful and follows through. He delivered everything he said he would. More

by Melissa5150
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2024 -

Audi Burlington responded

We're glad to know that Anthony in our service department was able to provide you with a top-notch experience at Audi Burlington. Thanks for the review and we look forward to assisting you again!

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