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Audi Burlington - Service Center

Burlington, MA

4.8
1,397 Reviews

1,397 Reviews of Audi Burlington - Service Center

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October 26, 2024

Anthony always hooks me up he returns my text messages promptly and makes all the arrangements everything’s great More

by endlessummah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2024 -

Audi Burlington responded

We're delighted to hear that Anthony always provides you with such attentive service at Audi Burlington! Thank you for sharing your experience, and we're here whenever you need us next!

October 17, 2024

The personnel at this dealership were very courteous, organized and efficient. Anthony did a great job explaining everything to me. More

by Thomas.galluccio
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Audi Burlington responded

Thomas, we're delighted to hear that Anthony and the team at Audi Burlington provided you with such a positive experience. Thank you for sharing your feedback!

October 16, 2024

I have been getting great service from Audi Burlington for many years, but the most recent experience was among the best. I wound up with the loaner car for several days after my repairs were complete be More

by William.Paine
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2024 -

Audi Burlington responded

William, we're delighted to hear that our team at Audi Burlington could accommodate your schedule and provide excellent service. Thank you for being a loyal customer over the years! We look forward to continuing to serve you in the future.

October 14, 2024

Great service all around! Knowledgeable. Scheduling was easy and timely. Provided a loaner car which was helpful. More

by Kellydoy1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 15, 2024 -

Audi Burlington responded

Kelly, we're delighted to hear that you had a great experience with our team at Audi Burlington! It's wonderful to know the scheduling and loaner car made your visit convenient. Thanks for sharing your feedback!

October 13, 2024

I brought my car in for a service issue without an appointment. I worked with Kelly and she was outstanding - friendly, accommodating and extremely responsive. I would highly recommend working with t More

by Keith G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Oct 15, 2024 -

Audi Burlington responded

Keith, we're delighted to hear that Kelly and the Audi Burlington service team provided you with such an outstanding experience. Thank you for recommending us!

October 12, 2024

The service at Audi Burkington has the very best service of ANY dealership I have ever used, hands down. Everyone is kind and attentive. Everything is explained clearly and thoroughly. The waiting area is l More

by Concordmama
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Hebert
5.0
This rating includes all reviews, with more weight given to recent reviews.
Patrick McCarthy
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kelly Mullaney
Oct 14, 2024 -

Audi Burlington responded

Thank you for sharing your experience! We're delighted to hear that our team at Audi Burlington provided exceptional service and made your visit enjoyable. We'll be sure to pass along the praise to Anthony as well. We look forward to welcoming you back in the future!

October 09, 2024

Service center is horrible. $220 for a simple oil change. Outrageous. They say they wash your car but they left it filthy and placed soaking wet mats in the car. When I mentio More

by Reinaldo Ramos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2024 -

Audi Burlington responded

Hi Ronnie, the cost of an oil change remains consistent for all Audi dealers. We provided a complimentary hand wash for your vehicle and addressed your concerns during your visit to the dealership. Although we offered to clean and detail your vehicle again, you chose to decline our assistance. We also let you know that for future visits, you should contact our management directly to ensure our service aligns with your expectations. Submitting multiple identical reviews can complicate our efforts to address the issue effectively for you in the future. Kaitlin Carriere - Business Development Manager - kcarriere@herbchambers.com

October 06, 2024

Kelley was very knowledgeable, helpful and so kind! ! I was very pleased with this visit. Thank you again. More

by rose g. mallard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kelly Mullaney
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that Kelley provided such knowledgeable and kind service during your visit to Audi Burlington. Thank you for sharing your positive experience with us!

October 05, 2024

The service department of this dealership is outstanding. I have worked with Derek several times and he is friendly efficient available. Everything that you would want and a service advisor. More

by wid.spaulding
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2024 -

Audi Burlington responded

We're delighted to hear that Derek and the service department at Audi Burlington have consistently provided you with outstanding support. Thank you for sharing your experience, and we look forward to assisting you again in the future!

October 04, 2024

Derek is a great service advisor. He provides information and suggestions but he’s never pushy. He respects my decisions and lets me perform work in my timeline. I also like the servi More

by JessicaC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 04, 2024 -

Audi Burlington responded

Jessica, we're delighted to hear that Derek and the team at Audi Burlington provided you with such a respectful and informative service experience. It's great to know you appreciate the tech video feature as well! Thanks for sharing your feedback!

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