Audi Burlington - Service Center

The best service experience I have ever had. Jim Paralisi is excellent to work with. Very knowledgeable, experienced and courteous. My car came back so clean I thought it was brand new. is excellent to work with. Very knowledgeable, experienced and courteous. My car came back so clean I thought it was brand new. More

Great experience w/transmission problem covered under pre-owned warranty. I brought the car in, they looked at it and called me a few hours later to tell me it needed a new transmission. I had picked u pre-owned warranty. I brought the car in, they looked at it and called me a few hours later to tell me it needed a new transmission. I had picked up a loaner from the dealer and used that during the 4 or so days it took to complete the repair. My car was ready earlier than expected and worked right the first time. Nobody tried to sell me another car, more services etc. ..just honored the warranty and made things right. Good guys and good experience. Made me put them 1st on the list of places I look to buy my next car. More

I am an international student here, and bought my new Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I wil Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I will go back to my country, I definitely will sell my car by him. More

Yes, I would absolutely recommend this dealership!! ... Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay wi Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay with them. A few years later, we traded in the A4 and upgraded to our dream car, a brand new Audi S4! We absolutely love it!! Audi Burlington has been fantastic with our every choice, price, detail, and step along the way! ... Recently, I brought the S4 in for its routine maintenance and found Jeff Buchholz, in the Service Dept. to be extremely understanding and accommodating with my difficult scheduling issues. He was great with setting up my loaner car as well,(a brand new Audi A4, I might add)! ... Instead of picking up my S4 late in the day when it was ready (unfortunately during rush-hour traffic times), Jeff suggested I keep the loaner car overnight and come back the next day at my convenience!! (Wow!... that was really a big plus in my book!) He was also very informative and thorough answering questions my husband and I had. We were very impressed with Jeff and of course as always, with Audi Burlington! Thank you Jeff for being so efficient, pleasant, understanding and over-the-top accommodating! Great job!! More

My recently purchased A8 developed a cooling system leak which was only corrected by a part from Germany. Despite the 8-10 day wait the service department made every effort to keep me informed of the progr which was only corrected by a part from Germany. Despite the 8-10 day wait the service department made every effort to keep me informed of the progress. I was offered a loaner a number of times although i did not need one. Once completed the service adviser offered me a complete interior and exterior detailing at some future date to 'reward' me for my patience. Service like this under difficult circumstances is rare. This is my fourth car from this dealership and the service and sales experience is unlike any other. More

Service department was very quick and easy to deal with. Loaner car given for every visit is key. Would highly recommend this dealship to anyone. Loaner car given for every visit is key. Would highly recommend this dealship to anyone. More

I went in for an unplanned, acute problem with my V8 S4. The service department took this in stride, undertaking immediately to diagnose the problem. They figured it out, had the required part in stock, pro The service department took this in stride, undertaking immediately to diagnose the problem. They figured it out, had the required part in stock, provided a loaner vehicle and finished the work as promised by day's end. More

Jeff is always very friendly, helpful and informative. He keeps me updated on the status of my car and the costs that the services entail. If the work requires more than a few hours, he always gives me a loa keeps me updated on the status of my car and the costs that the services entail. If the work requires more than a few hours, he always gives me a loaner car at no cost. I highly recommend Jeff B. for quick and efficient service. More

Jim and the dealer were efficient, good on communication and the work got done right the first time. Clean service area, friendly staff, quick in and out. and the work got done right the first time. Clean service area, friendly staff, quick in and out. More