Audi Burlington - Service Center

I got a flat while driving on the highway. Audi roadside assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced th assistance helped with the spare and I called my dealer who had a new tire for me within 24 hours. I just dropped in and they immediatly replaced the tire and washed my car. I was very happy with how easy it was to make this repair. They are a great dealership. More

Back in 2009, I bought an Audi from this dealership. The employees were really friendly, knowledgable and helpful. This is why I returned here to get my car serviced this week. I called ahead and spoke with employees were really friendly, knowledgable and helpful. This is why I returned here to get my car serviced this week. I called ahead and spoke with a handsome young fella named Matthew Sullivan. He was awesome and should be promoted. Thank you for the great experience and memories. More

Burlington Audi is a very good car dealership and provides great service. They are very professional and friendly when I arrive. It easy to make appointments and they loaners they provide are in grea provides great service. They are very professional and friendly when I arrive. It easy to make appointments and they loaners they provide are in great condition. They have a wonderful new showroom and great waiting area. More

I've had my A4 serviced at Audi-Burlington thru 98K I've had my A4 serviced at Audi-Burlington thru 98K miles. The service team is exceptional. Their service advisors are always professional, responsi I've had my A4 serviced at Audi-Burlington thru 98K miles. The service team is exceptional. Their service advisors are always professional, responsive and friendly. Additionally, they are propmt in their follow-up, as well as in their expectation setting about what a service will likely cost. I never dread bringing my car for service, and many times they are able to provide me with a loaner, when needed. More

My car has been serviced at Herb Chambers Audi for the past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of past 2 years. Over the past year customer service has exponentially deteriorated. I used to rant and rave to all my peers about the high level of Customer Service I got from Herb Chambers Audi. Now I tell everyone to steer clear of this place. It seems like all the great customer service representatives who I used to deal with quit and the ones they have now recieved a D in Customer Service 101. Customer Service has never been the same since they moved to the new location. They rarely return phone calls or emails, I constantly need to call for status updates, and just overall poor demeanor. THEY WASTE YOUR TIME!!! Worst of all is they do not take responsibility for mistakes they make. Long story short if I am going to pay a premium cost to have my vehicle serviced I expect nothing less than premium customer service which I do not get at HERB CHAMBERS AUDI BURLINGTON STAY FAR AWAY FROM THIS SERVICE DEPTARTMENT More

Each employee I have dealt with when bringing my Audi A4s First a 2003 A4 then a 2010 A4) have gne out of their way to help and make sure I was satisfied with the work or maintenance performed. On a couple First a 2003 A4 then a 2010 A4) have gne out of their way to help and make sure I was satisfied with the work or maintenance performed. On a couple of occasions, I had called in with some issues and was told they would take a look right away if I could bring the car in right away. The employees are courteous and very professional. I wouldn't bring my Audi anywhere else. More

My first review was delete for some reason, so here we go again. I bought my A6 into this dealer for service about a 9 months ago, not only did they not fix my problem but they took all the change that I had again. I bought my A6 into this dealer for service about a 9 months ago, not only did they not fix my problem but they took all the change that I had left in the ash tray. They also went thru my things in the glove box. Very unprofessional of them. I called the customer service manager the next day and he said he would look into it but never heard back from him. Needless to say I will never use this dealer again for service. Follow up on 8/25/2010: I had a very pleasant conversation with a Mr. Jasson McNallie today, he was very professional and explained to me the steps Burlington Audi took to correct the problem after my bad experience there. I am not going to edit my original review because I really did have a bad experience there but I do think that the management team at Herb Chamber truly cares about customer satisfaction and try to meet the customer's needs. I am going to try to do business with Herb Chamber Audi again in the future. More

Great service and costumer relations! I highly recommend to my friends whom also own Audis. I usually don't like dealing with my car's maintanance however using their services is very pleasant and the fact to my friends whom also own Audis. I usually don't like dealing with my car's maintanance however using their services is very pleasant and the fact I can always lend a car is huge for us since we have very busy schedules and can't wait for the services. More

My experience was extremely positive when I brought my Audi A3 in for its 5000 service .... would recommend this dealership to anyone .... Although Burlington is much further for me to travel than a local Audi A3 in for its 5000 service .... would recommend this dealership to anyone .... Although Burlington is much further for me to travel than a local dealership which is located in Danvers/Peabody I felt it important to stay with the dealer I purchased my vehicle from ... More

As a new owner of a used and first Audi, I was nervous with all the high end componets of the car. Audi of Burlington has been the most user friendly and reliable dealership I have ever delt with in my 40 with all the high end componets of the car. Audi of Burlington has been the most user friendly and reliable dealership I have ever delt with in my 40 years of driving. This past 4th of July weekend our convertable top became inoperable, I called the service department and droped off the car I believe on the Wednesday night before the 4th and asked if they could possibily look at the problem and have the car ready for the upcoming weekend. It appears from the service record its was not a easy fix and the car was ready the next day which made for a enjoyable weekend with the convertable. The service and timely repair was nothin short of great... Everyone at Audi of Burlington has made service a pleasant experience and I look forward to continuing the relationship. Thanks Mark and Martha Stewart More