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1,328 Reviews of Audi Burlington - Service Center
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February 05, 2013
This is by far the best Audi dealership I've come across in my search. I recently purchased a used audi elsewhere and had to take it in for a new trunk latch just a few days after buying it. Though they wer in my search. I recently purchased a used audi elsewhere and had to take it in for a new trunk latch just a few days after buying it. Though they were busy and I didn't have an appointment, Jeff Bucholz was the first to greet me and did everything he could to successfully squeeze the repair into the busy schedule. On top of that, he put up with my constant check-ins to see how everything was going without a complaint or sign of disdain. Jennifer Gardner was also extremely accomodating throughout my visit. After just a few hours, my trunk was fixed and now works perfectly. The only thing to note is that the quote at this dealership was $70 more than Audi of Brookline. I was perfectly content paying it though as the staff are 100 times better and far more friendly, the place is modern and well kept, and it doesn't reek of the fast food that the people at Audi of Brookline were eating right in front of me while giving the quote (very unprofessional of them). Overall, the outstanding service at this particular dealership inspires confidence that merits the higher price tag. If you want a premium experience to match your premium car, this is the dealership for you! More
by Sayeghro
Employees Worked With
Jeff Bucholz, Jennifer Gardner
January 31, 2013
I am an international student here, and bought my new Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I wil Audi from Viner in 2011, he is always very professional and nice. I have a wonderful experience about everything, specially the service. Now as I will go back to my country, I definitely will sell my car by him. More
by zz880411
Employees Worked With
Tom Viner
January 31, 2013
Yes, I would absolutely recommend this dealership!! ... Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay wi Years ago, we purchased an Audi A4 at Audi Burlington. Because of this dealership's exceptional and friendly sales and services, we opted to stay with them. A few years later, we traded in the A4 and upgraded to our dream car, a brand new Audi S4! We absolutely love it!! Audi Burlington has been fantastic with our every choice, price, detail, and step along the way! ... Recently, I brought the S4 in for its routine maintenance and found Jeff Buchholz, in the Service Dept. to be extremely understanding and accommodating with my difficult scheduling issues. He was great with setting up my loaner car as well,(a brand new Audi A4, I might add)! ... Instead of picking up my S4 late in the day when it was ready (unfortunately during rush-hour traffic times), Jeff suggested I keep the loaner car overnight and come back the next day at my convenience!! (Wow!... that was really a big plus in my book!) He was also very informative and thorough answering questions my husband and I had. We were very impressed with Jeff and of course as always, with Audi Burlington! Thank you Jeff for being so efficient, pleasant, understanding and over-the-top accommodating! Great job!! More
by Krisgeo
Employees Worked With
Jeff Buchholz, Service Department
January 23, 2013
My recently purchased A8 developed a cooling system leak which was only corrected by a part from Germany. Despite the 8-10 day wait the service department made every effort to keep me informed of the progr which was only corrected by a part from Germany. Despite the 8-10 day wait the service department made every effort to keep me informed of the progress. I was offered a loaner a number of times although i did not need one. Once completed the service adviser offered me a complete interior and exterior detailing at some future date to 'reward' me for my patience. Service like this under difficult circumstances is rare. This is my fourth car from this dealership and the service and sales experience is unlike any other. More
by rba
Employees Worked With
jim parolisi
January 17, 2013
I went in for an unplanned, acute problem with my V8 S4. The service department took this in stride, undertaking immediately to diagnose the problem. They figured it out, had the required part in stock, pro The service department took this in stride, undertaking immediately to diagnose the problem. They figured it out, had the required part in stock, provided a loaner vehicle and finished the work as promised by day's end. More
by SFourFan
Employees Worked With
Jim Parolisi
January 16, 2013
Jeff is always very friendly, helpful and informative. He keeps me updated on the status of my car and the costs that the services entail. If the work requires more than a few hours, he always gives me a loa keeps me updated on the status of my car and the costs that the services entail. If the work requires more than a few hours, he always gives me a loaner car at no cost. I highly recommend Jeff B. for quick and efficient service. More
by AudiTT23
Employees Worked With
Jeff Buchholz
January 10, 2013
Jim and the dealer were efficient, good on communication and the work got done right the first time. Clean service area, friendly staff, quick in and out. and the work got done right the first time. Clean service area, friendly staff, quick in and out. More
by kkeeg
Employees Worked With
Jim Parolisi
January 07, 2013
I am a tough customer to please and Herb Chambers Audi continues to impress and exceed my expectations! I purchased an A7 in July of 2011. The sales process was honest and fair. Service experience has b continues to impress and exceed my expectations! I purchased an A7 in July of 2011. The sales process was honest and fair. Service experience has been incredible and significantly better than the two other Boston area Audi dealerships I used for previous vehicles as well as Lexus which has proven to be dramatically worse. It is rare to receive exceptional service and am delighted to write this review in support of this great dealer. More
by Steve Koenigsberg
Employees Worked With
Jim Parolisi/Pete Skarzenski
December 20, 2012
Buying a car can be a combative process. I found the experience at Audi Burlington fair and professional. What makes me return to a dealership is the quality of service. I had a great experience with experience at Audi Burlington fair and professional. What makes me return to a dealership is the quality of service. I had a great experience with my Saabs for over 10 years at the same dealer. Audi has surpassed that standard. Professional, courteous and knowledgeable I feel the process of scheduling, dropping off and retrieving my car to be the best experience I have had. Further, I like forthright customer service and Jim has consistently met the highest bar. I am communicated with in a concise manner and my satisfaction is always atop of mind. I have told colleagues the story of Jim calling me from his personal cell phone on his ride home to ensure I got the message earlier in the day. I expect that is my service organization and I appreciate receiving it from Jim and Burlington Audi. More
by ennio.carboni
Employees Worked With
Jim in Service
