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1,356 Reviews of Audi Burlington - Service Center
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May 23, 2013
I did not wait long to reach Jim and have a service scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on t scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on time. The loaner was another very audi which I really appreciated. The part needed to be ordered for my car on a Friday so I was notified and told exactly when the work would be done and when to expect the call. Again, the call came in on the day I was told. The service need was a recall and was considered under warranty and I really appreciated that my car was being taken care of in a professional manner and that audi was standing behind their product and service. Not only was the customer service attentive and courteous, but also made sure my car was in great working condition and washed for me before I drove it away. Not that is customer service and that I why I own an audi. :) More
by debraycolors
May 22, 2013
Writing this review as a result of the service department being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this customer service as it is very helpful for me not to have to drie out of my way early in the morning! More
by KLSmith123
Employees Worked With
Service Department
May 09, 2013
I brought my Audi A4 in for service, the battery was dead and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borro and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borrow, so I was tempted to grab a loaner, but I didn't need one this time. The car was ready for me in 2 days. Everything fixed. Jeff contacted me twice during the service time to explain what was happening to my car. I appreciate the communication - no surprises when I get the invoice. Perfect!! This service department makes the whole experience seamless... Easy to drop off and easy to pick up. More
by mariapiazza
April 24, 2013
I came in for the regular service and I had the engine light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi Burlington left me with a nice Audi Allroad as a loaner. Once I picked up the car, the engine light came back after a day for another issue with the turbo valve, they took my car in right away and left me with another loaner. The process was very smooth. Jeff gave me a discount on the service the second time since they didn't see it the first time I came. The price for the repairs was still quite high in my opinion, but the service is of excellent quality. More
by hschnit
April 24, 2013
The customer service was great - I was able to call and make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my c make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my car, if even for a day, that much easier. Jim was very responsive to me and my requests, whether it was preferred contact type email/phone/text (and actually using the preferred contact type), timing for dropping off/picking up, and just letting me know the status of my car. I previously had been going to Rt.9 Audi in Brookline, but foresee coming back to Audi of Burlington over the previous spot for all of these reasons. More
by AudiRS38NM
Employees Worked With
April 14, 2013
I have been a customer of Herb Chambers Audi Burlington for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, Jeff Hurd,Jeff Buchholz,and John Borgeson. Jim parolisi is very professional and knowledgeable. I would recommend this team to any and all of my friends for their knowledge.Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommend this dealership for both sales and service. Very knowledgeable staff all around Thank you! Ramesh. More
by RameshSundralingam
April 12, 2013
I brought my 2007 A8 to Audi Burlington when the trunk stopped opening automatically. I was given a brand new A6 loaner for the week while they did the repair. Jim Parolisi, the service adviser, was thor stopped opening automatically. I was given a brand new A6 loaner for the week while they did the repair. Jim Parolisi, the service adviser, was thorough and responsive throughout and, as always, there was almost no hassle getting in and out of the dealership. The extended warranty covered most of the repair but not all and Audi Burlington voluntarily paid the difference which was quite exceptional. I'll definitely return. James Clarkeson More
by jclarkeson
Employees Worked With
April 12, 2013
Took vehicle in for a noise with brakes - they did everything to make it easy for my wife to get the car serviced and dropped her off at the mall so she could spend more of my money!!! Got to love th everything to make it easy for my wife to get the car serviced and dropped her off at the mall so she could spend more of my money!!! Got to love that!!! More
by mikeappe
April 11, 2013
While having my A4 overnight at Logan Airport, I found my car had been hit while parked and the backside damaged. Since the Herb Chambers Audi dealership is located close to my office I took the car to that car had been hit while parked and the backside damaged. Since the Herb Chambers Audi dealership is located close to my office I took the car to that location for repair. I can say that the service manager Jim Parolisi was extremely curtious, helpful and made sure that any additional service I needed, such as top off of oil, were done. Jim also went to length to explain they had on there own initiative changed out a valve that was not up to spec which was causing my A4 to use excessive oil. The dealership in which I purchased the A4 had never mentioned or checked that even though it was pointed out numerous times. Jim made sure that a rental car was ready at my disposal and went out of the way to make sure it was easy for me to return the car directly or through the dealership. I would highly recommend Herb Chambers Audi for service and in fact will continue to have my A4 serviced at this location from this point forward. Jim is a true professional More
by JMARINI120652
Employees Worked With
April 05, 2013
The Audi Burlington dealership is well managed and Jeff Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism and consideration. More
by inarcadia
