Audi Burlington - Service Center

The Audi Burlington dealership is well managed and Jeff Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism Hurd, my recent service tech, was great to work with, very responsive to my requests, and handled each step of the process with great professionalism and consideration. More

Last week my Audi A-6 oil warning light came on and I found the level to be low when I checked the dip stick. This was the first time I experienced a low oil level in almost four years of ownership so I found the level to be low when I checked the dip stick. This was the first time I experienced a low oil level in almost four years of ownership so I called Jim Parolisi at Audi Burlington who told me to bring my car in rather than try to replace the oil myself and possibly use the wrong type. He said there was a recall to replace the engine breather that would reduce oil usage so my problem would not occur again. I asked if I should schedule my next minor maintenance at the same time. Jim replied that I had 4,500 miles before it was due and it would be OK to wait since he would top off the oil during the recall work. He also told me there was another recall they would do at the same time to replace the radiator mounts with an improved design to give the radiator better support. Jim told me there would be no charge for any of the work which included testing after the installations were completed.He was able to work me into their schedule at a convenient time for me and arranged for a new A-6 as a loaner vehicle. When I told Jim I preferred to pick my car up the next day to sync with an appointment in the area rather than come back that evening, Jim replied that this would not be a problem. When I returned the next morning my car was ready and as usual it had been washed and the interior cleaned. I have dealt with Jim Parolisi for several years and found him to be highly professional, extremely knowledgeable, and very pleasant to deal with. When I had a frustrating experience with a front end alignment problem and out of round tire two years ago, Jim patiently worked through it with me during several visits until a solution was found and implemented, Regardless of the problem or question I have and no matter how busy he is, Jim calmly stays engaged on my issue or question until I'm satisfied.These are things you don't forget. I hope Audi Burlington realizes what an outstanding employee and company representative they have in Jim Parolisi. More

Jeff was really patient and helpful! I didn't know how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose th how to exactly describe what was going on with my car but he KNEW and my car was fixed and put back into perfect shape!!! I'm really happy I chose this dealership, they were really fast and efficient! Thanks guys :) More

I scheduled a service appointment with Jen to have a simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actua simple oil change done on my 2005.5 Audi S4. Jen was very helpful and polite in setting the appointment. Her presentation made me feel that she actually cared about her customers and enjoys her job. When I worked with Jim upon dropping off and picking up the car, he took an actual interest in knowing details about the car, i.e. how long I have owned it for, what I like about, what I dislike about it. Even though it was just an oil change, I plan on using Herb Chambers in the future when I travel to the Boston area for business because of the way the employees in the dealership take a genuine interest in their clients. I work as a District Manager for a major retail chain, and I know that this customer service can only be achieved if upper level management provides a good work envirornment for their employees, and then in turn it trickles down to the customers. Kudos to the entire team at Herb Chambers Audi. More

The service staff, in particular Jeff, is very professional, friendly, attentive, knowledgeable and just a pleasure to work with. The fact that the waiting area is friendly and comfortable is als professional, friendly, attentive, knowledgeable and just a pleasure to work with. The fact that the waiting area is friendly and comfortable is also a great plus. Thank you. Elisabeth More

Great customer service every time. Timely communication and friendly from the receptionist to the client specialists. Obviously client care is very important to them. Recommended. and friendly from the receptionist to the client specialists. Obviously client care is very important to them. Recommended. More

Brought my 1998 Audi A4 Quattro in for an electrical problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly problem. They were very friendly and gave me a loaner for the duration of the repair. They fixed the problem at a reasonable price. Very friendly service. They made me feel like I was a valued customer even though it was my first time there and did not buy the vehicle from them. They even treated me like I was getting a newer vehicle fixed there and not just a 1998. More