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Audi Burlington - Service Center

Burlington, MA

4.8
1,356 Reviews

1,356 Reviews of Audi Burlington - Service Center

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December 06, 2013

I brought my car into the Audi dealership due to a strange warning light. I worked with Jeff Buchholz, who was responsive, communicative and very easy to work with. He kept me inofrmed throughout th More

by Q52009B
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz
Dec 06, 2013 -

Audi Burlington responded

Thank you for taking the time to share your experience with Jeff here at Herb Chambers Audi Burlington. We are so fortunate to have Jeff on our team as he continuously strives to provide our guests with exceptional customer service. We truly value your business and look forward to serving all of your automotive needs for many more years to come! Kind Regards, Adnan Sehovic General Manager Herb Chambers Audi Burlington

December 05, 2013

Jim is the best service advisor I have ever dealt with. He is terrific. He is one of the reasons I do business with this dealership. That said,there must be a team that supports Jim and I have almost i More

by jgisaacson
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dec 06, 2013 -

Audi Burlington responded

Thank you for taking the time to provide such great feedback. I'm so happy to know you had such a pleasant experience at our dealership, especially while working with Jim. Jim is absolutely an asset to our team, and I'll be sure to pass on your wonderful recommendation. We truly value your business and look forward to serving your automotive needs for many more years to come! Kind Regards, Adnan Sehovic General Manager Herb Chambers Audi Burlington

December 05, 2013

I had great experience, they provide me with car that took me to Burlington mall, had lunch there, than came back to the dealership and picked my car. even though they washed my car when it was delivered More

by GilbertCohen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeff Buchholz
Dec 06, 2013 -

Audi Burlington responded

Thank you for taking the time to share your experience with our Service Department at Herb Chambers Audi Burlington. We are so fortunate to have such wonderful and loyal customers and it's feedback like yours that lets me know our team is doing something right. We truly value your business and look forward to serving all of your automotive needs for many more years to come! Kind Regards, Adnan Sehovic General Manager Herb Chambers Audi Burlington

November 04, 2013

I have received consistently exceptional service from this dealer for many years, especially from my service person, Jim Parolisi, for my most recent two Audis. I trust the quality of work, and greatly a More

by AnnieKH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
November 01, 2013

John is the man! He tried his best to get everything done for me within the same day that I had my service even though they were short on men. He is super nice and super friendly. Would recommend going for h More

by freedom2k8
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 01, 2013 -

Audi Burlington responded

Thank you for taking the time to share your experience with John here at Herb Chambers Audi Burlington! We are so fortunate to have such wonderful and loyal customers and it’s feedback like yours that lets me know our team is doing something right. I'll be sure to pass on your kind sentiments to John and our Service Department as I know they will appreciate your terrific recommendation. We truly value your business and look forward to serving all of your automotive needs for many more years to come! Best, Adnan Sehovic General Manager Herb Chambers Audi Burlington

October 28, 2013

John amd Peter were excellent, in every phase. Courteous, Professional and knowledgeable, in every way. They were fanstastic, the minute I walked in. Thank t ou both for everyrhing!! More

by del021
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John/ Service Advisor and Peter/Technician
Oct 29, 2013 -

Audi Burlington responded

Thank you so much for this review! I’m so glad that you had such a pleasant experience with John & Peter, and that everything came with such ease. All of us here at Herb Chambers Audi Burlington try our best to make sure our guests leave feeling satisfied with their purchase and truly enjoy their experience. Thank you once again for your business and your great recommendation. Happy driving and we look forward to the opportunity to serve your automotive needs for many more years to come! Sincerely, Adnan Sehovic General Manager Herb Chambers Audi Burlington

October 26, 2013

I recently had my car serviced at Audi Burlington. I am extremely impressed with the level of customer service at this dealership. Jen Gardner handled the scheduling of my service appointment with professi More

by megsy1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
September 07, 2013

Great experience! The service on my car took longer than expected, but there was great communication and no issues about my keeping the loaner until my care was ready. The loaner was great and my car came More

by lneed
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sep 09, 2013 -

Audi Burlington responded

Thank you for taking the time to provide such great feedback. I’m thrilled to hear how happy you are and that Jim was able to provide you with such a pleasant service experience. Here at Herb Chambers Audi Burlington, our primary concern is delivering flawless customer service. I apologize for your longer than expected wait, but sincerely appreciate your patience. We truly value your business and we look forward to serving your automotive needs for many more years to come! Sincerely, Adnan Sehovic General Manager Herb Chambers Audi Burlington

August 29, 2013

The service was prompt, courteous and efficient. The loaner was good, the car was finished and ready on time. The wait at drop off and pick up was short. The car was returned washed and vacuumed. Highly More

by sgsimon
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Aug 29, 2013 -

Audi Burlington responded

Thank you for taking the time to write this review and for giving our service team such a wonderful 5-Star rating! We work very hard to ensure that all of our guests are 100% satisfied with the Herb Chambers Audi Burlington experience. We sincerely appreciate your recommendation and look forward to serving all of your automotive needs for many more years to come! Kind Regards, Adnan Sehovic General Manager Herb Chambers Audi Porsche Burlington

August 13, 2013

Elite Service, timely follow up and in a class of their own. The team at Audi, Burlington understands the expectations of their customers and strives to exceed them. First Class is an understatement. R More

by gnicoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aug 13, 2013 -

Audi Burlington responded

Thank you, Gregory, for taking the time to recognize Jen, John and Jim! I’m thrilled to hear you found them friendly, professional and knowledgeable. Our staff strives to provide our guests with a great experience from the moment they walk in our dealership. I know they will appreciate the time you took to share your experience. Thank you for your patronage and we look forward to serving all of your automotive needs for many more years to come! Sincerely, Adnan Sehovic General Manager Herb Chambers Audi Burlington

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