Audi Burlington - Service Center

As some may be aware, Audi's have gotten some negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure negative press lately due to oil consumption issues, and because of this problem, some might be a little nervous about purchasing one. Let me assure you that if you do have such a worry, Audi Burlington takes the issue very seriously and makes every effort to address it in a timely manner. When I brought my 2007 A4 in for its last service, I spoke with Jim Parolisi, who informed me that he wanted to run a test on the engine to see if my car was having this issue (it was). Without any prompting on my part, Jim informed me that all service would be performed free-of-charge, and it was completed within two days. Not only did Jim take the time to explain the cause of the problem and the steps that were taken to address it, but when I had a follow up question three days later, he responded to my emails within minutes. While it is never fun when something goes wrong with one's car, Jim definitely helped to make the process as painless as possible. For that reason, I'd highly recommend Audi Burlington for those looking to service an Audi or who are in the market to purchase one. More

I've worked with Jim several times over the past few I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name wh I've worked with Jim several times over the past few years, and it's always been a good experience. Jim is always friendly, and greets me by name when I arrive. He looks out for my interests when my car is there for service, making sure that whatever repairs are necessary are covered by the warranty whenever possible, and he always makes sure I have some alternate transportation, providing a loaner car whenever I need one. The service set-up at Burlington Audi in general seems to be a good one. I've never had a problem obtaining a service appointment at a time which is convenient for me, and the repairs that have been done have been done right the first time. More

I've dealt with Jeff Buchholz on multiple occasions and the guy makes any service needs extremely easy. Very thorough with follow up, great communication regarding what is going on with the vehicle and and the guy makes any service needs extremely easy. Very thorough with follow up, great communication regarding what is going on with the vehicle and any unintended needs and always willing to accommodate extra needs. Professional, pleasure to work with and will keep me coming back to Burlington Audi for anything in the future! More

I did not wait long to reach Jim and have a service scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on t scheduled with a loaner at my convenience. Since I was pressed for time the loaner was delivered to me at my convenience and it arrived exactly on time. The loaner was another very audi which I really appreciated. The part needed to be ordered for my car on a Friday so I was notified and told exactly when the work would be done and when to expect the call. Again, the call came in on the day I was told. The service need was a recall and was considered under warranty and I really appreciated that my car was being taken care of in a professional manner and that audi was standing behind their product and service. Not only was the customer service attentive and courteous, but also made sure my car was in great working condition and washed for me before I drove it away. Not that is customer service and that I why I own an audi. :) More

Writing this review as a result of the service department being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this being very accommodating with my schedule, bringing a loaner car out to me at work and picking up my car to bring in for service. I appreciate this customer service as it is very helpful for me not to have to drie out of my way early in the morning! More

I brought my Audi A4 in for service, the battery was dead and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borro and a few other small issues. I call Jeff Hurd and he schedules me to bring the car in the next day - anytime. Last time in, I got a new A4 to borrow, so I was tempted to grab a loaner, but I didn't need one this time. The car was ready for me in 2 days. Everything fixed. Jeff contacted me twice during the service time to explain what was happening to my car. I appreciate the communication - no surprises when I get the invoice. Perfect!! This service department makes the whole experience seamless... Easy to drop off and easy to pick up. More

I came in for the regular service and I had the engine light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi light on. Jeff first looked if there was any recalls that needed to be perform. I left the car there for the week-end, which I didn't mind since Audi Burlington left me with a nice Audi Allroad as a loaner. Once I picked up the car, the engine light came back after a day for another issue with the turbo valve, they took my car in right away and left me with another loaner. The process was very smooth. Jeff gave me a discount on the service the second time since they didn't see it the first time I came. The price for the repairs was still quite high in my opinion, but the service is of excellent quality. More

The customer service was great - I was able to call and make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my c make an appointment for the following day. A loaner was given free of charge, a brand new 2013 audi my same model, which always makes giving up my car, if even for a day, that much easier. Jim was very responsive to me and my requests, whether it was preferred contact type email/phone/text (and actually using the preferred contact type), timing for dropping off/picking up, and just letting me know the status of my car. I previously had been going to Rt.9 Audi in Brookline, but foresee coming back to Audi of Burlington over the previous spot for all of these reasons. More

I have been a customer of Herb Chambers Audi Burlington for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, for some time. I currently own Audi S4 series models and would not think of going to a different dealership for my service, because of Jim parolisi, Jeff Hurd,Jeff Buchholz,and John Borgeson. Jim parolisi is very professional and knowledgeable. I would recommend this team to any and all of my friends for their knowledge.Very professional and a pleasure to deal with. Provided updates as the vehicle was being serviced. Highly recommend this dealership for both sales and service. Very knowledgeable staff all around Thank you! Ramesh. More