Audi Burlington - Service Center

I recently purchased a certified pre-owned 2013 Audi A4 with low mileage at Burlington Audi. After driving the car for about 3500 miles I brought it in for an oil change since I am accustomed to changing m with low mileage at Burlington Audi. After driving the car for about 3500 miles I brought it in for an oil change since I am accustomed to changing my oil every 3000 miles. I was greeted in the service department by Jeff Hurd. He introduced himself and was very welcoming given that it was my first service visit. He explained that the car uses a synthetic oil and that the oil needed to be changed only every 5000 miles. He educated me on the service needs of the car and the recommended intervals. He looked up the prior service records on the car and even though it was a little early I decided I’d like to do the next service and oil change so I wouldn’t have to come back in a month. Of course I hadn’t read the owner’s manual and Jeff answered questions for me about the operation of the car – all with a smile - even though I am sure he was busy. It was kind of late on a Saturday when I got there and I asked if it would be a problem getting the service done. Jeff told me not to worry. While waiting I was made to feel like a guest in someone’s home being offered beverages, wide screen TV, internet access. I also walked around the showroom and ran into a young sales person who was happy to talk to me about the cars even though I was not in the market for another car right now. My car was ready much sooner than I anticipated and let me just say that the car was in much better shape than when I gave Jeff the keys. They actually cleaned up the car for me. Wow! I have purchased many cars in my lifetime and my experience purchasing this car was the best ever. Really nice people – no pressure, but that is another story. I was pleasantly surprised to see that this level of service continued right into the service area. I’ll look forward to having my car serviced in an attractive environment around nice people enjoying a good cup of coffee and an apple to go (they always have a bowl full of fresh apples for their clients). Thanks Jeff! More

My first interaction was this past spring/summer when I was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway ( was searching for a CPO Audi. They had a fully optioned model listed that was more than I needed but I stopped by on a whim to check it out anyway (no appointment). A salesman greeted me in the showroom and knew exactly which car I referred to, showed me the vehicle, and offered a test drive. We chatted a bit about the options and model year differences, he introduced me to the sales manager, we exchanged info and I was on my way. No major pressure (despite it being the end of the month), the standard follow-up calls naturally came and were very professional. I ended up not buying from Herb Chambers and found a perfectly optioned vehicle out-of-state at a great price. But that's not where the story ends. They're still the most conveniently located dealer for me, and I've been back twice for routine maintenance. Online scheduling couldn't be easier, drop-off/pickup has been straightforward, the actual service has been completed as promised, and I've experienced great follow-up afterwards. You would think I bought the car there brand new! More

I actually originally called the dealership I bought my Audi from b/c the brake light was on. They were pretty short with me on the phone and gave me an estimate of $2,000 without even looking at my car. Audi from b/c the brake light was on. They were pretty short with me on the phone and gave me an estimate of $2,000 without even looking at my car. I swung into Audi Burlington b/c it is close to work and they were extremely helpful. They looked at the car, only did the work that was needed and saved me about $1,300.00. I mentioned that my tires might need to be rotated, but when they looked at the tires they explained that the best tires were on the front of the car and I should drive as is for now. I also received a work call that required me to drive to New Jersey the next morning before my car was even supposed to be finished. Jeff made sure they completed my car and I could pick it up before my trip. Really helpful staff! More

Amazing customer service provided by Dave. He was very accommodating and took care of small issue I had on a previous visit by going above and beyond my expectations. accommodating and took care of small issue I had on a previous visit by going above and beyond my expectations. More

When I brought my car in to be serviced I worked with John. He took extra time to explain to me everything that would be done to my car and gave me piece of mind that I was in good hands. My experience w John. He took extra time to explain to me everything that would be done to my car and gave me piece of mind that I was in good hands. My experience was outstanding from the begining to the end with a very thorough follow up and great communication regarding what is going on with the vehicle. It was a pleasure to do business with Audi of Burlington and I look forward to doing business with them again!! More

This was an experience of a life time. The service was quick and I could wait for the car! While I waited I noticed they had free refreshments, the coffee was fabulous and they even had free apples to mun quick and I could wait for the car! While I waited I noticed they had free refreshments, the coffee was fabulous and they even had free apples to munch on! The customer service was fantastic and I felt like I was the only one being taken care of that day, I felt very important. I will recommend anyone looking for a car to come in and as well as being serviced. They earned a customer for life. More

Jon and Jeff went above and beyond my expectations in helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest a helping me get service under my warranty. Loaner cars, constant communication, and complete satisfaction. Even though Burlington is not the closest auto repair shop, nor the closest Audi, in a world of discounts and Groupons to many other places, I will continue to take my car there for any service! More

It is always a pleasure to come in to have my Audi cars serviced at Audi Burlington. Jen has been great at scheduling my maintenance appointments and to make sure I have a great loaner car when I drop off serviced at Audi Burlington. Jen has been great at scheduling my maintenance appointments and to make sure I have a great loaner car when I drop off my car for service, Jen does go out of her way to make sure we get the best service possible and that we are a satisfied customer. More