Audi Burlington - Service Center

I regularly service my Audi A8 and S4 Cabriolet with Audi Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes Burlington and they are really the best. Jim Parolisi is the most focused service advisor I have ever come across. he listens to my concerns, takes notes and doesn't miss a beat. every service issue I have ever presented him has been resolved. I have compared parts and service pricing and Audi Burlington was the most aggressive, they have always had a car for me to drive during servicing & the technicians have always had the answers to all my technical questions. I have never heard NO or I CANT. I have interacted with the General Manager Adnan Sehovic and he is always kind and sincere and will never allow you to leave unsatisfied. Every promise he has ever made me has been fulfilled. These 2 Employees are the real reason I will continue to service with and recommend Audi Burlington to everyone. More

I have recently started to bring my Audi S5 to Burlington for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were for maintenance and service. Jim P. and the rest of the Audi service team have been a breath of fresh air. They have been extremely helpful and were able to figure out the problem I was having w my car. They promptly called and explained the issue. Audi's service department had the part ordered, delivered, and completed the following day. I was very impressed and happy to know I can count on them for quality service. I will continue to bring my car to Burlington Audi in the future. Cheers!! More

It started with Jennifer Gardner as she was so professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positi professional, friendly and honest when I was called to arrange for my 15,000 mile service check-up. Jennifer not only shared with me her very positive experiences with her colleagues and especially with the service consultants, she produced a profile for me as we were talking. She gathering my information and inputting data into the system while having conversation with me. She set-up an appointment date and time, and reserved a loaner for me. It was a great start to my service experience. It was quick and painless. Meeting Cindy when I brought my car in for service was great. She was professional and extended a welcoming greeting. Confirmed why I was there and asked if there were anything else that I wanted them to check... It was how she reached out beyond just checking my car in for service that was appreciated. She then made sure that I did not have to wait too long for my car after I return to pick-up my car. Once again, quick service but with a personal touch. It was a very nice experience. More

Excellent Service. Jeff was extremely helpful. He was very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. The very polite and explained everything what was going to happened when I made the appointment. The dealership is very convenient and accommodating. They offered me a great free loaner. The service was done within few hours. The dealership was extremely clean so was my car when I picked it up. Thank you Audi Burlington for your great service and Thank you Jeff for your customer support. More

Jim Parolisi has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and let me know there were some computer updates for the car which would be installed during the visit. He is a good listener, noting my requests and making sure that the service department covered each of them. He is friendly, upbeat, very knowledgeable and answers questions directly without skirting the issue. Jim is efficient and never wastes time, especially when I wait for the car servicing rather than take a loaner. His relationship with his colleagues is friendly which allows him to find out more details if needed. More

The whole service department is professional, friendly, and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about to make a long trip and I pull into the Service Center with a question and they help me. I just bought my second car at this dealership in large part because of the service department. I know I can depend on them and their work. If additional work needs to be done I am confident they will follow-thru. We all hate to take a car to be serviced but this department makes it painless. You leave the appointment feeling confident. Oh, by the way, they provide free ice cream... nice touch! More

Outstanding dealership. Jeff is great. I won't go anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at another dealership. I got a loaner and had the repair done without a hitch even though I had literally just walked in. They do a great job and stand by their work if something is not perfect after the car is returned. More

I was having a problem with my Q5 and called for an appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed th appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed the problem and Jim surmised that it was probably related to a very recent recall by Audi. I was given an A6 to borrow - which drives beautifully! Jim called the next morning to tell me that the problem was indeed related to the recall and that my car was ready. Pickup was efficient, car ready and washed, and all done under warrantee so $0! More