Audi Burlington - Service Center

EXCEPTIONAL SERVICE!!!! First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have nev First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington! I am all about the experience and service, whether it’s a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do what’s best for the customer and goes over and above to make sure I am happy… I will tell anyone who will listen, if you’re interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-). Signed: VERY HAPPY customer! More

GREAT SERVICE EXPERIENCE! I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased th I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased the car several times for the same electrical issue. They could never determine the cause, never mind fix issue. I called Audi of Burlington and got an appointment with Cindy B in service. Cindy assured me that they could find and fix the electrical issue. The problem was fixed with the replacement of the tailgate switch. "FUNNY" that the new replacement switch looks nothing like the defective one. THANKS to Cindy for going beyond my expectations. Herb Chambers Audi of Burlington is highly recommended. - David (North Shore) More

Service Experience Beyond Compare I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience. On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students’ belongings at their respective schools. I was traveling in my wife’s Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years. At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, “No problem.” He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare… and certainly the most gratifying customer care experience I’ve encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers’ leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases. More

A Serious Problem Resolved Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I took it to Herb Chambers Burlington Audi, where I had purchased this vehicle, and where I had purchased or leased five previous Audis. My service technician, Jim Parolisi, went miles above and beyond the call of duty. He was in touch with the manufacturing arm of Audi, and was able to fashion a very palatable solution to my problem. I am indebted to Jim for his efforts, and for the time he spent with me helping to resolve the problem. I have been strictly an Audi owner for the past 20 years or so, and see no reason to change my habits. More

ALWAYS the best experience When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brook When I was looking to purchase my Audi A8 (leaving behind a MB S500), I shopped the three primary Audi dealers in Metro_Boston: Burlington Audi, Brookline and Westwood. Based on personal interaction with the Salespersons and the Yelp reviews, I purchased my A8 thru Herb Chambers Burlington Audi, even though the two other dealerships were closer. Beyond happy with my decision. I appreciate being personally recognized both on the phone and when I arrive, prompt and efficient attention, the Service Department accurately assesses what needs to be done, and never have I had a problem with a repair. My Service Consultant, Jim Parolisi is a model for the way Customer Service (and satisfaction) should be provided. Theirs is a standard others should strive for. More

I've been getting my Audis serviced at Audi Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeab Burlington since 2008, and I've been nothing but thrilled with the experience I've received over the last 6 years. The staff are helpful, knowledgeable, friendly, and accommodating, and they always treat me like a VIP. While service isn't cheap, it is in-line with other dealerships, and the quality is top notch. I've recommended Audi Burlington on many occasions in the past, and would absolutely recommend them again without hesitation. More

I went for service for a noise that was there since sometime. Audi had already replaced parts under warranty to solve the problem with no success. This time they told me they would do what it takes to sometime. Audi had already replaced parts under warranty to solve the problem with no success. This time they told me they would do what it takes to find and fix it. The issue was basically invisible and they had to compare my car with another one to find the issue in the roof box (it is a cabrio). That has been tuned, and the service team has been driving in my car to make sure it was fixed, and they succeeded to fix it. What I love is that you get a nice loaner, a smile, everything is on time, and regular updates by phone. I wish all service teams would be the same. Congratulations More

Cindy really went above and beyond Before I came in she offer me a loaner car for the day. This made it real convenient for me. I came in for the first 5000 mile check and she went over everything the offer me a loaner car for the day. This made it real convenient for me. I came in for the first 5000 mile check and she went over everything they were going to do then brought me to the loaner car, a nice Q6. I couldn't get the loaner car back until the next morning and that was fine. Cindy called me to say the car was done and enjoy the day. The next morning I dropped off the loaner and picked up my Q5. It took less then ten minutes. Thanks Sean More