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1,378 Reviews of Audi Burlington - Service Center
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September 16, 2016
edficient service Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten . Professional service e. Thanks Tom More
by Tom1959
Employees Worked With
Derek Brodeur
September 15, 2016
Derek Brodeur was great 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything that was done and what was found by the service technician. More
by steve99
Employees Worked With
Derek Brodeur
September 14, 2016
25000 Mile Service It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle ba It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle back in the promised time - nicely done! More
by Audi Guy
Employees Worked With
Derek Brodeur
September 13, 2016
5,000 mile check up Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. More
by adel
Employees Worked With
Derek Brodeur
September 10, 2016
Trouble with scratched and gouged wheels Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost of a new rim. He said it would look good as new and it does. Love my A-5 Cabriolet. More
by john716
Employees Worked With
Tim Sousa
August 23, 2016
Avoid Service department at Audi Burlington . Manager David Gomes is a rude and impolite person. "Before taking loaner car inspect the car yourself and photograph the car completely. Do not t . Manager David Gomes is a rude and impolite person. "Before taking loaner car inspect the car yourself and photograph the car completely. Do not trust Herb chamber Audi Burlington. They may giving you undamaged car. They do have some rude and impolite service manager" Sales staff at Audi Q5 are fantastic people. However, I ended up buying my Q5 at different dealership just because they did not have the color i needed. I had been to Audi Burlington for checking friction noise. The service representative Jim Parolisi was very knowledgeable and answered all my question. They offered a courtesy loaner car till they fix my car. A day later when we went back to get our car and return the loaner car. The car checker did not notice it but a technician while walking by noticed that there the bottom rear red tail light had red tape over it. The manager "David Gomes" approached us rudely accusing of damaging the car. I understand that it is natural for him ask us about the damage. But there is a polite way of inquiring and he totally lacked it. Anyways one of their customer who used the loaner was not a good person. Herb chambers Audi Burlington employee David Gomes should understand that they are in service company and should have manners to inquire politely. More
by Rohan
Employees Worked With
Dave Gomes
July 24, 2016
Over 5 years of Excellent Audi Service I have been working with Jim Parolosi for over 5 years regarding service needs for my Audi A4. Jim is knowledgable, dependable and very professional I have been working with Jim Parolosi for over 5 years regarding service needs for my Audi A4. Jim is knowledgable, dependable and very professional in his dealings with his customer's service requirements. It would be easy to do business with any Audi dealership, however, the service experience that Jim has consistently provided is why I have stayed with Audi Burlington. Keep up the good work Jim. More
by JMB
Employees Worked With
June 23, 2016
Service and Sales exemplary! Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organizatio Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organization. Total follow through! More
by Bill Perry
June 17, 2016
Will absolutely be coming back Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed thanks to Adam Williams. Was a pleasure to talk with, extremely professional and made the whole process a breeze. Will absolutely be returning here any time I'm in need of service! More
by Tko4111994
Employees Worked With
Adam Williams
June 15, 2016
Excellent Service Experience Because of Jim Parolisi I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very kn I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very knowledgeable of the mechanical issues, showed care explaining the issues to me thoroughly and followed up as appropriate as to when my car would be ready. The dealership provided a loaner car to help ease the disruption of my daily routine. When comparing Jim's service with other local European car dealerships (competitors) I've visited in the past, the positive experience Jim provided was the best a customer can ask for during a time of need with a car problem. Because of Jim's service, I've also recommended Audi Burlington to other Audi owners. MANY THANKS, Jim -- you're the best! Another very satisfied customer for Audi Burlington service department. More
by JasonTru
Employees Worked With
