Audi Burlington - Service Center

Jim Parolisi has been my Service Advisor for several years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left years. On this visit he sent me an email and left a voice message answering my voicemail request for an appointment within an hour of when I had left him a message. When I arrived he had the paperwork ready, answered a couple of questions clearly and let me know there were some computer updates for the car which would be installed during the visit. He is a good listener, noting my requests and making sure that the service department covered each of them. He is friendly, upbeat, very knowledgeable and answers questions directly without skirting the issue. Jim is efficient and never wastes time, especially when I wait for the car servicing rather than take a loaner. His relationship with his colleagues is friendly which allows him to find out more details if needed. More

The whole service department is professional, friendly, and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about and efficient. They track the small stuff as well as the big items. They are flexible and put the customer first. There are times when I am about to make a long trip and I pull into the Service Center with a question and they help me. I just bought my second car at this dealership in large part because of the service department. I know I can depend on them and their work. If additional work needs to be done I am confident they will follow-thru. We all hate to take a car to be serviced but this department makes it painless. You leave the appointment feeling confident. Oh, by the way, they provide free ice cream... nice touch! More

Outstanding dealership. Jeff is great. I won't go anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at anywhere else anyway because in the past I showed up to have my car repaired and it turns out the service appointment had been scheduled in error at another dealership. I got a loaner and had the repair done without a hitch even though I had literally just walked in. They do a great job and stand by their work if something is not perfect after the car is returned. More

I was having a problem with my Q5 and called for an appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed th appointment. Jim scheduled me for the next morning, which was perfect, and granted my request for a loaner. I was checked in promptly, we reviewed the problem and Jim surmised that it was probably related to a very recent recall by Audi. I was given an A6 to borrow - which drives beautifully! Jim called the next morning to tell me that the problem was indeed related to the recall and that my car was ready. Pickup was efficient, car ready and washed, and all done under warrantee so $0! More

I purchased an Audi A3-TDI from Audi Burlington in 2010. I have been very pleased with the car - it is fun to drive and works well. Over the last 3 1/2 years I have not had any issues with the car, and hav I have been very pleased with the car - it is fun to drive and works well. Over the last 3 1/2 years I have not had any issues with the car, and have brought it into Audi Burlington for regularly scheduled maintenance as well as a few minor recall repairs (such as one to check that a Diesel Fuel Only sticker is prominently placed near the filler spout, and a more recent one that makes it harder for someone to inadvertently attempt to pump gasoline into the tank). On each occasion I have been able to make my service appointment via the web site or by calling in to the service department and have always had my preferred day and time accommodated. My office is several miles away, and the dealership has always provided a nice Audi loaner for me to use gratis to get to and from work. The dealership and service area is well laid out and easy to drop off a car, even in inclement weather. The service staff engages promptly, make sure to check for other outstanding issue and makes helpful suggestions (would you like us to change summer to winter tires this fall, you have a service coming due in a month - would you like to take care of that today, etc.). I have found the service desk and clerical team to be very pleasant and helpful. On occasion I have waited in the service area for a short service to be completed. It is comfortable and I can get some work done while waiting. When I have left the car, the team call ahead to let you know when to expect it will be ready. No need for me to call and ask that question. You can also return a loaner car and pick up your vehicle well into the evening hours. Overall my consistent experience is that Audi Burlington is an efficient and pleasant service operation to work with. More

JENNIFER GARDNER WAS VERY THOROUGH AND HAD A GREAT FOLLOW THROUGH. SHE WAS A PLEASURE TO WORK WITH. I WILL DEFINITELY ASK TO WORK WITH HER AGAIN. THROUGH. SHE WAS A PLEASURE TO WORK WITH. I WILL DEFINITELY ASK TO WORK WITH HER AGAIN. More

Jen and Jim were very good to work with. What could have been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. been a bad experience turned into a great one thanks to them. I will continue to use this dealership for service due to their efforts. More

Jim always make service a pleasurable experience not only by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. by scheduling, but by having a loaner car available. Also by having your vehicles work completed in the shortest time possible. More

I called for a routine 5000 mile service on my A4 and Jeff was able to set me up on a day and time that worked perfect. The service was finished well ahead of the expected time and I was given a great l Jeff was able to set me up on a day and time that worked perfect. The service was finished well ahead of the expected time and I was given a great loaner car for the morning. Jeff called me as soon as the service was done and made sure to answer any and all questions that I had. Smooth, fast, and easy service. Only place I will have my car serviced--truly an outstanding operation. Thanks for being such a professional Jeff. The first service on the car was also free, so the price was right. More