Audi Burlington - Service Center

Best Audi Dealership in New England! Jeff in the Audi service department is a rare find! He is a true Audi enthusiast and knows his stuff... He's been my A8 service rep for the past three Jeff in the Audi service department is a rare find! He is a true Audi enthusiast and knows his stuff... He's been my A8 service rep for the past three years and it's truly the best service I have received. He has an honest no pressure approach. I've been an Audi driver for ten years and have yet to find better service. I live an hour away from the dealership but continue to seek Jeff and his service team out for routine maintenance and repairs. Even last minute repairs on a Friday afternoon are a breeze after a quick phone call...and he even was able to secure a loaner last minute. As long as I drive an Audi, I will continue to seek out their service department. They are always flexible in accommodating my unusual schedule. In on instance, which speaks volumes to their level of service and commitment, Jeff arranged a conference call with the head service technician so he could better explain the diagnostics and what needed to be fixed, since I didn't initially understand the issue at hand... I've had my car service at five or sex other Audi locations in Massachusetts and New Hampshire, and no one has come close to the level of service that Jeff and his team provide. Although I did not buy my Audi at this location, I will certainly be purchasing my next. I have bought within the Herb Chambers brand before and when I have consulted the sales staff at this location, they are polite, curteous, and nothing but professional. They have a customer for life... More

Always a great experience My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington. More

Fantastic service I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from t I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game. Jim himself is simply outstanding and it is always a pleasure working with him. More

Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner. More

Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretary’s desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing: Me: “I wish Jeffery told me about this charge before I came in.” Secretary: “He should have. You should call David Gomez. Here I will write his number on your receipt.” Me: “Okay, maybe I will call.” Secretary: “He’s actually right here. Do you want to talk to him?” Me: “Okay, sure.” In hopes that maybe I would get at least partial refund. He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, “Did you expect it to be free?” After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadn’t even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed. I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back. More

Wonderful service Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to do both here. More

above and beyond I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager to go to the nearest Audi dealership. It was late Friday afternoon of President's Weekend. When I arrived without an appointment, the dealership was busy, but within 5-10 minutes Dave Verney, a service technician, was outside checking my car . He told me it wasn't a good idea to continue driving and that he would remove the undercarriage and replace the part, if Audi had one in stock. Jim Parolisi, the service consultant, immediately located the part. Within an hours time, I was back on the highway! I was treated as though I had been a loyal Audi Burlington customer for years, even though I'd never stepped foot in the place. I can't thank Dave, Jim and Audi Burlington enough for their above and beyond friendliness, service, and respect. More