Audi Burlington - Service Center

Always a great experience My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington. More

Fantastic service I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from t I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game. Jim himself is simply outstanding and it is always a pleasure working with him. More

Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner. More

Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretary’s desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing: Me: “I wish Jeffery told me about this charge before I came in.” Secretary: “He should have. You should call David Gomez. Here I will write his number on your receipt.” Me: “Okay, maybe I will call.” Secretary: “He’s actually right here. Do you want to talk to him?” Me: “Okay, sure.” In hopes that maybe I would get at least partial refund. He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, “Did you expect it to be free?” After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadn’t even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed. I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back. More

Wonderful service Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to Easy to work with and did a great job. I have recommended Audi of Burlington to friends and family for both service and sales, having had occasion to do both here. More

above and beyond I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager I was passing through Burlington on 128 when the undercarriage of my car cracked. I am not from the area and was advised by a service station manager to go to the nearest Audi dealership. It was late Friday afternoon of President's Weekend. When I arrived without an appointment, the dealership was busy, but within 5-10 minutes Dave Verney, a service technician, was outside checking my car . He told me it wasn't a good idea to continue driving and that he would remove the undercarriage and replace the part, if Audi had one in stock. Jim Parolisi, the service consultant, immediately located the part. Within an hours time, I was back on the highway! I was treated as though I had been a loyal Audi Burlington customer for years, even though I'd never stepped foot in the place. I can't thank Dave, Jim and Audi Burlington enough for their above and beyond friendliness, service, and respect. More

EXCEPTIONAL SERVICE!!!! First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have nev First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington! I am all about the experience and service, whether it’s a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do what’s best for the customer and goes over and above to make sure I am happy… I will tell anyone who will listen, if you’re interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-). Signed: VERY HAPPY customer! More

GREAT SERVICE EXPERIENCE! I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased th I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased the car several times for the same electrical issue. They could never determine the cause, never mind fix issue. I called Audi of Burlington and got an appointment with Cindy B in service. Cindy assured me that they could find and fix the electrical issue. The problem was fixed with the replacement of the tailgate switch. "FUNNY" that the new replacement switch looks nothing like the defective one. THANKS to Cindy for going beyond my expectations. Herb Chambers Audi of Burlington is highly recommended. - David (North Shore) More

Service Experience Beyond Compare I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been I am pleased to share an extraordinary customer care experience that I received from Jim Parolisi, Service Consultant at Audi Burlington. I have been bringing my Q5 to this particular dealership for all of its servicing needs for the past four-and-a-half years. At each visit, I have consistently been treated with respect and made to feel that being in this dealership is special experience. On August 27, I began a trip that would entail traveling to Pennsylvania and Maryland to drop off my college students’ belongings at their respective schools. I was traveling in my wife’s Acura MDX (my Q5 would not accommodate all of the gear) with every possible inch of storage space filled with bags, boxes and sporting equipment. As I left my office and headed for the highway, I noticed that there was no cold air blowing from the vents. I immediately called two Acura dealerships to request an emergency appointment or, perhaps, an MDX loaner. Both turned me down saying there was nothing they could do on such short notice. Incidentally, I have spent over $15,000 in servicing at one of these dealerships over the years. At this point I was concerned by the prospect of a seven-hour drive ahead of me and an even longer return home, considering the traffic on the Friday of Labor Day weekend with an 80 plus-degree forecast and no air conditioning. I considered my options, including rental cars, which would have further delayed my departure before I found a nearby facility that had a vehicle available to accommodate all of my luggage. It occurred to me to drive to the Burlington Audi dealership, which is fairly close to my office, with hope that they might be able to resolve the problem with the air conditioning or offer an alternative suggestion. I was greeted by Jim, who typically takes care of me when I come in for servicing, and explained my situation. He said, “No problem.” He offered to look at the Acura, perform the diagnoses and hopefully the repair. Since my time was getting short with a long ride ahead of me, I presented what I thought was a farfetched request and asked if, by chance, a loaner vehicle might be available for use. Jim in no way appeared thrown by my request and indicated that he needed to check with his manager. I can assure you that I was absolutely elated when he shared the good news. I was also extremely grateful for this gesture that absolutely validated the value that the Audi Burlington dealership places in my business. I generally hold American Express as the bar to which other service organizations should aspire. The customer care experience that I received last week at Audi Burlington was beyond compare… and certainly the most gratifying customer care experience I’ve encountered personally and professionally. Huge thanks to Jim, the management at Audi Burlington and Herb Chambers’ leadership for instilling the value of a good customer into their staff and operations. Their actions will unquestionably shape my decision for future purchases. More

A Serious Problem Resolved Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I Recently, I had one of those unwelcome surprises in which what seemed to be a minor problem with my Audi A4 turned out to be a very serious problem. I took it to Herb Chambers Burlington Audi, where I had purchased this vehicle, and where I had purchased or leased five previous Audis. My service technician, Jim Parolisi, went miles above and beyond the call of duty. He was in touch with the manufacturing arm of Audi, and was able to fashion a very palatable solution to my problem. I am indebted to Jim for his efforts, and for the time he spent with me helping to resolve the problem. I have been strictly an Audi owner for the past 20 years or so, and see no reason to change my habits. More