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1,332 Reviews of Audi Burlington - Service Center
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September 26, 2016
Friendly and professional Derek Brodeur (Burlington Audi) was both professional and easy to work with from scheduling the appointment to reviewing the charges to arranging a lo Derek Brodeur (Burlington Audi) was both professional and easy to work with from scheduling the appointment to reviewing the charges to arranging a loaner vehicle. More
by M Clark
Employees Worked With
Derek Brodeur
September 25, 2016
Exceptional service Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Listened to my description of engine failure, told me what he surmised may have happened (he turned out to be correct), got me a loaner so I could get to my appointment, and had the car repaired and ready for me by Tuesday, even though I added on a full car detail! More
by Maxwell
Employees Worked With
Tim Sousa
September 21, 2016
Brought the car in for a recall I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both More
by Robert Spears
Employees Worked With
Derek Brodeur
September 18, 2016
Recall All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, whic All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, which is standard for any luxury model dealer. More
by Winnie
Employees Worked With
Derek Brodeur
September 16, 2016
edficient service Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten . Professional service e. Thanks Tom More
by Tom1959
Employees Worked With
Derek Brodeur
September 15, 2016
Derek Brodeur was great 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything that was done and what was found by the service technician. More
by steve99
Employees Worked With
Derek Brodeur
September 14, 2016
25000 Mile Service It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle ba It was a pleasure working with Derek Brodeur during last week's visit. Derek was respectful of my time, communicated well and delivered my vehicle back in the promised time - nicely done! More
by Audi Guy
Employees Worked With
Derek Brodeur
September 13, 2016
5,000 mile check up Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. Audi was ready and waiting for my car when I dropped it off. Service appt was timely and efficient. I did not encounter any issues at all. More
by adel
Employees Worked With
Derek Brodeur
September 10, 2016
Trouble with scratched and gouged wheels Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost Tim Sousa did a great job in analyzing the damage to my right front tire and wheel and suggested a remedy that looks fantastic and saved me the cost of a new rim. He said it would look good as new and it does. Love my A-5 Cabriolet. More
by john716
Employees Worked With
Tim Sousa
August 23, 2016
Avoid Service department at Audi Burlington . Manager David Gomes is a rude and impolite person. "Before taking loaner car inspect the car yourself and photograph the car completely. Do not t . Manager David Gomes is a rude and impolite person. "Before taking loaner car inspect the car yourself and photograph the car completely. Do not trust Herb chamber Audi Burlington. They may giving you undamaged car. They do have some rude and impolite service manager" Sales staff at Audi Q5 are fantastic people. However, I ended up buying my Q5 at different dealership just because they did not have the color i needed. I had been to Audi Burlington for checking friction noise. The service representative Jim Parolisi was very knowledgeable and answered all my question. They offered a courtesy loaner car till they fix my car. A day later when we went back to get our car and return the loaner car. The car checker did not notice it but a technician while walking by noticed that there the bottom rear red tail light had red tape over it. The manager "David Gomes" approached us rudely accusing of damaging the car. I understand that it is natural for him ask us about the damage. But there is a polite way of inquiring and he totally lacked it. Anyways one of their customer who used the loaner was not a good person. Herb chambers Audi Burlington employee David Gomes should understand that they are in service company and should have manners to inquire politely. More
by Rohan
Employees Worked With
Dave Gomes
