Audi Burlington - Service Center

A knowledgeable, informative and courteous gentlrman. My father and I recently visited Audi at Burlington and we were generously helped by Tres. We came in with questions regarding mail my father received My father and I recently visited Audi at Burlington and we were generously helped by Tres. We came in with questions regarding mail my father received from Audi in regards to his 2014 Q5. Tres took the time to explain to us the situation occurring with the diesel emmissions settlement which his Q5 is included. Tres was knowledgable and very informative with his explanation of the matter. He answered all of our questions and even took the time to show us the inventory of new Audi vehicles with which my father could replace his. Overall it was a great experience thanks to Tres. We both will return to purchase a replacement for my father and I most likely will be purchasing my first Audi as well. More

Great service and super nice and helpful Had regular oil change and a couple of updates and they were awesome. So helpful and treated me awesome. As a woman a lot of times when you take you Had regular oil change and a couple of updates and they were awesome. So helpful and treated me awesome. As a woman a lot of times when you take your car in for service you are treated differently, not here! This dealership has been great from the first minute I walked in! Great service - thank you Derek! More

Derek at Audi Burlington Derek and his staff at Audi Burlington were incredibly efficient and great communicators. The whole experience was seamless. Extremely satisfied. The Derek and his staff at Audi Burlington were incredibly efficient and great communicators. The whole experience was seamless. Extremely satisfied. The process could not have been easier or more straight forward. More

Outstanding Dealership and Service Jim is outstanding with his customer service interface. I have found him extremely knowledgeable of the Audi series of cars and automobiles in genera Jim is outstanding with his customer service interface. I have found him extremely knowledgeable of the Audi series of cars and automobiles in general. He pays attention to the details and concerns with potentially needed service and follows through with a precise description of the diagnostic results and recommended action. The service at Audi Burlington is excellent and it is a pleasure to work with Jim. Audi Burlington has been my choice since they opened. I have been driving and maintaining Audis since 1972 so I have seen it all. Audi Burlington Parts Dept. deserves the same recognition. Thank you, Jim and Audi Burlington for being exemplary. More

For the ABSOLUTE best service and assistance with your Audi I have known Jeff Buchholz for more than 12 years as my Audi Service Advisor. In that period of time I have NEVER seen him get flustered or raise his I have known Jeff Buchholz for more than 12 years as my Audi Service Advisor. In that period of time I have NEVER seen him get flustered or raise his voice out of frustration with any client. He is a true pleasure to deal with. A bit of history....we first met when he worked at Brookline Audi and more recently for the last few years at Audi Burlington. Jeff is a consummate professional and knows these cars especially since he has been with the "brand" for so many years. I really think that lineage makes him very experienced and confident as to what he advises. He also understands that people that buy these high-end vehicles expect their car to perform as designed. He knows how to get every Audi I have owned (and there have been many ) to that definitive point where it drives as it should. He never tries to push me into any service or products I don't need, and his first hand knowledge and enthusiasm for the Audi brand is always evident. In short, he is a gem! STRONGLY RECOMMENDED by this highly discriminating and knowledgable client! More

Always friendly and professional. I've been to Audi Burlington many times with multiple vehicles over the past few years, and I have worked with Derek on plenty of those visits. He has I've been to Audi Burlington many times with multiple vehicles over the past few years, and I have worked with Derek on plenty of those visits. He has always been helpful, friendly and professional. As an example, on one visit I needed a new tire but forgot to mention tire replacement was included in my lease agreement. When I realized my oversight more than half way through the visit, I went up to the service counter to ask if it had been accounted for. It hadn't, but he went the extra step late in the game to reprocess the work order. Simply put, he makes sure everything is done right. Thank you, Derek! More

Jeff is the best! I have owned two Audis, starting in 1999. There is just not enough room in this review to say what good hands you are in with Jeff as your service adv I have owned two Audis, starting in 1999. There is just not enough room in this review to say what good hands you are in with Jeff as your service adviser! Whether it is for routine maintenance or that unexpected problem, Jeff handles the situation with efficiency and accuracy. His level of professionalism is superior as he keeps his customers informed about the nature of the issue and the status of the repair. I keep going back to Burlington Audi even though I moved closer to a different dealer. More

Excellent service from Derek. He was professional and very knowledgeable. They took my car right away and had my loaner available immediately. As always the service center did a He was professional and very knowledgeable. They took my car right away and had my loaner available immediately. As always the service center did a great job servicing my car! More

Great Experience Great customer service from Jeff. He was professional, courteous, knowledgeable and helped me get in and out for the service of my car. I highly recom Great customer service from Jeff. He was professional, courteous, knowledgeable and helped me get in and out for the service of my car. I highly recommend for Audi service. More

Great overall quality and communication I've been coming here for the last couple years for annual service and other repairs. Jeff Buchholz, my main contact in service, has been very helpful I've been coming here for the last couple years for annual service and other repairs. Jeff Buchholz, my main contact in service, has been very helpful, prices have been fairly reasonable, and loaners I've gotten have been great. I'll definitely continue to come here as long as I own an Audi an live in the area. More