Audi Burlington - Service Center

Praise for Jim Parolisi Jim helped me with my 2002 A4 ever since you built Audi of Burlington. He is very professional, reliable and a real pleasure to work with. Unfortunat Jim helped me with my 2002 A4 ever since you built Audi of Burlington. He is very professional, reliable and a real pleasure to work with. Unfortunately, tell him I have gone to the Dark Side & bought a Model 3 Tesla !! Happily, My blue A4 lives on in another state where I have a place that needs a car.. Give my best regards to Jim! Lynn Weigel MD PS Please Unsubscribe me from your mailing list now: no more new cars!! More

Service was terrible Thank you Mr. Sehovic for your response. When I made the appointment and was told to bring my car in at 4PM I was advised that the mechanics work unt Thank you Mr. Sehovic for your response. When I made the appointment and was told to bring my car in at 4PM I was advised that the mechanics work until 10PM and that the work could be completed by the morning when I could get my car back. Why else would I be given a 4 PM appointment instead of 8 AM?? That is why when I had not heard from ANYONE by 10PM I started calling and had 16 UNANSWERED CALLS. So you are misinformed. Gary your service manager DID NOT UPDATE ME AROUND 9PM. That message was sent to me at 7:48am. And Mr. Sehovic you didn't address why you did not return my call to you that morning. Ms. Dickson More

Service department leaves much to be desired However, to my dismay, this continued over to the service side of the dealership which has continuously left me disappointed. EVERY visit I have go However, to my dismay, this continued over to the service side of the dealership which has continuously left me disappointed. EVERY visit I have gone to get my car service has resulted is something being wrong. • First there was a recall on the aluminum trim of the speakers which was supposed to be replaced with stickers. They removed the aluminum, gave me back the car only for me to realize they never put on the sticker replacements when I was on the highway. When I went back, they put on the stickers but never removed the old glue, causing them to fall off once home. • I called to set an appointment the stickers fixed and to also replace the parking break button was also was having the same issues of the aluminum trim. They said they had to order the part and would call me back, of which I never got. I followed-up and said they had to still order the part but set the appointment and it will be in when you come in. To my dismay, they fixed the speakers but never ordered the replacement part. No apology. No we messed up. Nothing. After complaining they agreed to provide a loaner while they got a part and fixed it the next day. • My most recent disappointment was on my second annual service – part of AudiCare which I paid extra to extend (and now wishing I did not). Car went in with no issues for an oil change and a brake flush as part of AudiCare (added on by the dealership when I arrive). However, when I got my car back, now there are issues turning the steering wheel with a grinding sound. When I called, the service technician said they noticed damage in the wheel well when they put my car up on the jack. However, it was fine when I brought it in, the vehicle report states no damage, and the only other time the car was driven was by the technician as part of the road test (post brake flush). After complaining to the service manager, they agreed to take the car back in and fix it. How is it that a luxury car dealership has this bad of a service department? More

Excellent service Jim Parilisi is a great asset, and I am very appreciative of his service, expertise, and kindness. When we buy a new car there, it’ll be because of Jim Parilisi is a great asset, and I am very appreciative of his service, expertise, and kindness. When we buy a new car there, it’ll be because of him. More

Service of 2015 White Audi A3 CPO I just went to Audi of Burlington to get my car serviced and my experience could not have been better. I spoke with Derek Brodeur at service and he i I just went to Audi of Burlington to get my car serviced and my experience could not have been better. I spoke with Derek Brodeur at service and he informed me that the vehicle I purchased still had Audi care and my service was going to be covered. Now I'm not a dealership person for I don't believe a thing most of them say, but I was blown away with the honesty and help I received from Derek. He's a stand up guy and I will be a dealership service customer going forward. I can't thank or say enough good things about Derek and the staff there. It's great to know I'm able to deal with stand up people, also Joe Mac was a great guy also we had a great conversation after he bought me my car after it was serviced, plus they have an ice cream cooler with great ice cream if I say so myself. Thanks again, Bobby D More

Tres followed up after my initial interest in visiting Audi Burlington based upon their very effective internet initial contact. Tres listened very carefully to my interests and questions after a very ple Audi Burlington based upon their very effective internet initial contact. Tres listened very carefully to my interests and questions after a very pleasant introduction. He understood my personal style in decision making which was important to me and an important base for making a decision about buying an Audi A6. He was most knowledgeable about the vehicle and all of its features and benefits. He presented information and moved the process along most effectively for my personal style which was outstanding for reaching a positive conclusion. He articulated my position to management and explained their response most effectively. We were able to reach agreement quickly with one caveat, my wife had to see the car and ride in it to have her agreement with my wish to purchase the vehicle. Tres quickly worked with me to have Helaine visit with us on her way to her office that afternoon. He was most patient and answered her questions in a manner that worked well for her personal style. He was most respectful of her as well as me. It all worked extremely well. I’ve purchased the car and love it. I can not speak highly enough about Tres efforts in moving this deal to conclusion. It has all been outstanding ! More

Thank You Service Dept. Team I’d like to thank the service department management, the technicians, and service desk staff for their excellent work. Last week a 20K service was per I’d like to thank the service department management, the technicians, and service desk staff for their excellent work. Last week a 20K service was performed on my 2017 A4 that I purchased from Brendan Leary. You all did a wonderful job with the service and also addressed some other concerns for me quickly, professionally, and without hassle. It is well worth my drive from Beverly to have my car serviced at Herb Chambers of Burlington. I greatly appreciate how well my wife and I have always been treated at your dealership! It would be our pleasure to be a reference. – Paul & Cheryl K More

Audi service Derek Brodeur did a great job assisting me with my vehicles repair and communicating with me on its status. All repairs and services were completed in Derek Brodeur did a great job assisting me with my vehicles repair and communicating with me on its status. All repairs and services were completed in a timely manner and to my satisfaction. More

Excellent place for car maintenance Courteous greeting when I dropped my car off and quick servicing of my car with a phone call to notify me when completed. They even washed the exterio Courteous greeting when I dropped my car off and quick servicing of my car with a phone call to notify me when completed. They even washed the exterior for me. More