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1,356 Reviews of Audi Burlington - Service Center
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April 14, 2021
Jim was my service advisor on 4/12/21. He was fast, courteous, and efficient. He called back when I asked for a callback, even though texting is the usual means of communication. courteous, and efficient. He called back when I asked for a callback, even though texting is the usual means of communication. More
by wid.spaulding
Employees Worked With
April 13, 2021
I had prepaid for 4 years of service, but because of the pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no ex pandemic I did not drive for a year, and I brought my car in for its service shortly after the expiration of the contract, and they would make no exceptions for the pandemic and said that my contract had expired. So they got 1 free year of premiums from me and probably many other people. This is how much respect they have for their customers. More
by disappointed
Employees Worked With
January 12, 2021
We happily drive an extra 15-minutes, past an Audi dealer that's only 10-minutes from home, because in our experience, not all Audi dealerships provide of the same quality service (and sales). The past sever that's only 10-minutes from home, because in our experience, not all Audi dealerships provide of the same quality service (and sales). The past several services on our Q3, from the initial call through completion of work, have been excellent!! Thank you Derek Brodeur and team (most recently) and Jim Parolisi and team (in the past). Also, if you are considering a new or used Audi, I think you'll find it refreshing and enjoyable working with Brendan Leary, both pre- and post-sale. - Paul K. More
by bullseyecatnip
Employees Worked With
Other Employees :
Brendon Leary, Sales
November 06, 2019
** How about paying $45.95 for Miscellaneous Charges *** That what the service department charged in addition to replaced 4 tires, which I Haul Away myself. There was nothing to dispose of to be clear. Thei That what the service department charged in addition to replaced 4 tires, which I Haul Away myself. There was nothing to dispose of to be clear. Their sales Department is Awesome to deal with. So be carefully of these charges when using the service department in the Burlington Site. After speaking to the sales advisor, he said nothing he could do and recommend I should speak to another manager. So basically put you on deaf ears. More
by AudiGuy
Employees Worked With
Micheal Haslem
October 29, 2019
A Dealership with Values I am stunned by the incredible customer service of Audi Burlington. A recent repair, which turned into a difficult, unforeseeable and expensive is I am stunned by the incredible customer service of Audi Burlington. A recent repair, which turned into a difficult, unforeseeable and expensive issue was handled in a very generous manner. Given the circumstances, the repair costs could have been in part my responsibility. However, Mr. Sehovic, Mr. Gaskell, and the many service technicians worked together to resolve this unexpected problem. To my dismay, I was not charged for a very costly service matter. Aside from my immense gratitude, I want other individuals to know about this customer service story on steroids. When I think back to my initial impressions, I realize how wrong how I was. I assumed that since I was buying an older, used car, I did not matter that much. However, when I expressed my concerns, to Mr. Sehohic, he personally responded. His involvement, along with Mr. Gaskell's throughout my unfortunate dilemma, clearly illustrates the level of integrity and honest of the team. Part of my job, aside from legal, is working on ethics and values within the organization I am employed with. Therefore, I am versed in values that are written on a wall or in a handbook versus ones that are lived by individuals. The entire staff at Audi Burlington are shining examples of the latter. My deepest thanks everyone for being amazing. Respectfully, Jennifer Kearney More
by jlkearney
September 26, 2019
Great Derek is efficient, helpful and thoughtful. He works to get to the bottom of a problem. He responds to question sent through a text in a timely manner Derek is efficient, helpful and thoughtful. He works to get to the bottom of a problem. He responds to question sent through a text in a timely manner. More
by MaVoiture
Employees Worked With
September 24, 2019
Great Service I just got my 02 sensor and air bag recall done today. Derek Brodeur was my advisor. This guy is the best advisor at Burlington, I don't want to dea I just got my 02 sensor and air bag recall done today. Derek Brodeur was my advisor. This guy is the best advisor at Burlington, I don't want to deal with anybody else. He's a straight shooter, when I bought my car A3 over a year ago at Burlington it still had a service of Audi care left over that nobody informed me of. Derek pointed it out to me when nobody else did. That speaks volumes, honesty. I feel Audi of Burlington is lucky to have him as an employee. I Thanks again, Bobby D More
by Peanutshucko
Employees Worked With
September 17, 2019
Excellent Service! I love my Audi and expect that it will be taken care of in a professional, loving and timely matter. This and more is why I bring my Audi to be servic I love my Audi and expect that it will be taken care of in a professional, loving and timely matter. This and more is why I bring my Audi to be serviced by Jim Parolisi at Audi Burlington. From the moment that you walk into the service area, you feel like you are part of a family and not a dealership. Jim always greets me with a smile and a handshake. He shows concern when needed and addresses any potential issue right away. The reasons why my next car is going to be an Audi are Jim Parolisi and Audi Burlington. I can't imagine going anywhere else. More
by Vadim
July 20, 2019
Terrible experience with the service department Will never set my foot in this dealership again. Terrible service with an attitude. I ended up repairing my vehicle in another shop. I cannot belie Will never set my foot in this dealership again. Terrible service with an attitude. I ended up repairing my vehicle in another shop. I cannot believe this is an Audi dealership. More
by Greg
Employees Worked With
July 16, 2019
Horrendous service department Would never take my car there again. It was a terrible service experience all around. Their employees are unfriendly and incompetent and the managem Would never take my car there again. It was a terrible service experience all around. Their employees are unfriendly and incompetent and the management doesn’t seem to care. Not something one would expect from an Audi dealership. More
by Greg
Employees Worked With
