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Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,115 reviews

April 17, 2023

Ali Mohajer was extremely helpful and friendly. Will definitely be back and recommend it to all. More

by Levan&Zanna
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ali Mohajer
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Apr 18, 2023 -

Audi Burlington responded

Ali and the team are proud to be your go-to automotive resource, Levan and Zanna! We look forward to seeing you again next time! Thank you! - Audi Burlington

April 17, 2023

Very accommodating and friendly hope the part that was ordered will come in real soon More

by murphycathy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 18, 2023 -

Audi Burlington responded

We hope so, too, Cathy! Thank you for the great rating and kind words! We'll see you soon! - Audi Burlington

April 17, 2023

Hi Ordered a new door handle drivers side for keyhole. I arrived this rude person in parts comes over puts this 52 dollar piece if plastic walks away. I say excuse me where the rest this is all I got I sh More

by Kolbrat
Recommend Dealer
No
Employees Worked With
Not sure it’s was Fri 4/14/23
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Apr 21, 2023 -

Audi Burlington responded

Thank you for the review. I'm sorry to hear about this experience and will make sure it gets addressed with the appropriate members of our team. If you'd like to discuss the situation further, please feel free to contact me directly. Thanks again, Dat Nguyen - Parts Manager - dnguyen@herbchambers.com

Apr 27, 2023 -

Kolbrat responded

Hello Mr Nguyen I just want to let you know.that Sydney Weeks did an outstanding job. He helped me out with part put it on the car at no charge. Also went above a beyond to make sure I was happy thank you Sydney Weeks an you also for acting on complaint. Karen OLeary

April 15, 2023

Poor service advisor, lack of communication skills and knowledge. Advisor says it's never his problem or fault it's always someone else's. Rude man in general More

by Chris535is
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Derek Brodeur
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2023 -

Audi Burlington responded

Chris, We appreciate your honest feedback. Your input is valuable to us and we use it to help improve our process. If you need anything else I am more than happy to have a discussion with you. Matthew Brickey - Service manager - mbrickey@herbchambers.com

April 13, 2023

I recently had a major repair done to my Audi. I Was processed with a loaner for over a month which was great. Anthony was great at keeping me informed of the progress. Went above and beyond t More

by Pabarbuzzi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2023 -

Audi Burlington responded

Thank you for the clarification. We appreciate you taking the time to share this kind feedback about your experience with Anthony and will make sure we let him know how much you appreciate his exceptional service. Thanks for trusting the Audi Burlington team with your vehicle and please don't hesitate to reach out if there are any future concerns we can address for you! Best, Matthew Brickey - Service Manager - mbrickey@herbchambers.com

April 12, 2023

Max was wonderful, he kept me informed and was able to answer all of queisons More

by Jennifernelso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max Ha
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Apr 13, 2023 -

Audi Burlington responded

Thank you for the kind review! We're happy to hear Max provided you with excellent service and we hope you won't hesitate to reach out if our Audi Burlington team can be of assistance again in the future. Take care!

April 12, 2023

Max was efficient, helpful, knowledgeable, nice and listened to my needs. I will definitely be back! More

by mauradimella
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Max
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Apr 14, 2023 -

Audi Burlington responded

Thank you for the kind review! We're so glad Max had the opportunity to assist you during your visit and we hope to see you again next time here at Audi Burlington!

April 11, 2023

Laris Gacanovic was very helpful and made me feel comfortable. He wasn’t pushy, which I appreciated. He took the time to listen and answer all my questions. More

by Margaret
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Laris Gacanovic
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Apr 14, 2023 -

Audi Burlington responded

Hi Margaret, thank you for sharing your experience working with Laris at Audi Burlington! We appreciate your business and look forward to seeing you again!

April 11, 2023

Audi Burlington is great about service and providing clients with loaner vehicles. They make everything very easy. More

by Audi Q5 Owner
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 13, 2023 -

Audi Burlington responded

Thank you for the kind words about our service and loaner vehicle program! We're thrilled to hear that your experience at Audi Burlington was easy and enjoyable. We appreciate your support and look forward to seeing you next time!

April 11, 2023

Max was wonderful. He explained everything to me and made sure I was comfortable while waiting. Definitely would be happy to see him again! More

by ChristineRDH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
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Apr 13, 2023 -

Audi Burlington responded

Christine, thank you for choosing Audi Burlington and sharing your positive experience with us! We're glad to hear that Max provided excellent service and made you feel comfortable during your visit. We hope to see you again soon!

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