Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Audi Burlington

Burlington, MA

Overview
Employees
Reviews
Vehicles
4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
Contact Dealership
View Awards

62 Cambridge St

Burlington, MA

01803

Directions

By Type

Showing 3,115 reviews

May 16, 2023

Excellent sales experience and great service team. Highly recommend Audi Burlington to anyone considering a purchase. More

by Stephanie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Max (service)
Report | Print
May 18, 2023 -

Audi Burlington responded

Stephanie, we're so happy to hear about your positive experience with both our sales and service teams. Thank you for recommending Audi Burlington to others who are looking for a great dealership. We appreciate your support and hope to see you again!

May 16, 2023

I was not given an estimated bill before work was done. Just estimate for one procedure given by a text which I thought was the total cost. They should of sat down and go over the whole cost of the work it More

by smartinello
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jim Parolisi
2.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 24, 2023 -

Audi Burlington responded

Hello Stephen, If you had requested additional information Jim would have spent as much time as necessary to ensure you understand the costs associated with the services your vehicle needed. Although we understand your frustration, it makes sense to us that the costs of additional service are added to the costs of the routine maintenance already performed. If you think I can do anything at all do not hesitate to reach out. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

May 24, 2023 -

smartinello responded

Jim should have went over all the costs line by line to give me a final number before the work was done. Instead he texted me one number for the lower control arm bushings which gave me the impression that was the total cost. I also requested, when I made the appointment on line for a transmission fluid change, and that was not done.

May 16, 2023

I was very pleased with the service at Audi. Jim my service advisor was excellent! More

by Msullivan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 18, 2023 -

Audi Burlington responded

Jim and the team are glad you had such a great experience here! We look forward to seeing you at your next appointment! Thank you! - Audi Burlington

May 08, 2023

Always a flawless and seamless experience at HC Audi Burlington. All customers are treated like VIP’s and valued assets to their dealerships. More

by Paul
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
Report | Print
May 10, 2023 -

Audi Burlington responded

Paul, we're so grateful for your positive feedback about your experience with Audi Burlington! We strive to provide every customer with a seamless experience, so we appreciate hearing that this was reflected in yours! Thank you for choosing us as your automotive dealership!

May 08, 2023

Service provided exceeded expectations - entire process was crisp and clear. Only took 5 minutes to check in and get loaner and be on my way..The vehicle service video was really a great tool! Communicat More

by Sgi_ma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 10, 2023 -

Audi Burlington responded

We are happy to hear that your service experience at Audi Burlington exceeded your expectations! We appreciate your compliments on the loaner process and are glad that you found the vehicle service video helpful. It was a pleasure to serve you, and we hope to see you again soon for any future needs! Thank you!

May 07, 2023

Loving my new 2023 Audi Q3 from Audi Burlington. Nicoly, Lauren, and the entire team were wonderful to work with, super helpful, and professional. Nicoly was very communicative and knowledgeable. Wo More

by Ashley D.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 09, 2023 -

Audi Burlington responded

Hi Ashley, We appreciate you leaving Nicoly, Lauren, and the team five stars! We hope you're enjoying your new 2023 Audi Q3 and look forward to seeing you again in the future! Thank you! - Audi Burlington

May 06, 2023

Absolutely one of the best car buying experiences that I've ever had thanks to Nicoly and Laris. Do yourself a favor and be sure to ask for Nicoly when searching for your next great car. Thanks again! More

by N8Den
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic, Laris Gacanovic
Report | Print
May 08, 2023 -

Audi Burlington responded

We're thrilled to hear that Nicoly and Laris provided one of the best car-buying experiences you've had! We appreciate your kind words and thank you for taking the time to share your recommendation with us. Enjoy your new car! - Audi Burlington

May 06, 2023

Nicoly and Lauren made my experience buying a new Audi Q5.an unexpected pleasure. They are both extremely knowledgeable, professional and personable. It was nice to deal with people who went the extra mil More

by Blu1950
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nicoly Mandelli
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Savage, Sven Curkic
Report | Print
May 09, 2023 -

Audi Burlington responded

Thank you for the wonderful review and congratulations on your beautiful new Audi Q5! We're thrilled to hear that Nicoly & Lauren made your purchase a great one and we'll be sure to share this kind feedback with them. Take care and thanks again for your business, from all of us here at Audi Burlington!

May 05, 2023

Lots of nice words from everyone! A very good experience. Kudos to their culture leader! More

by mfcain
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nicoly Mandelli
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2023 -

Audi Burlington responded

Thank you for sharing your review! We look forward to seeing you next time at Audi Burlington!

May 04, 2023

The deal went smooth everyone was nice the only complaint is there detailer left wax all over the car and got wax on plastics staining it More

by fkyoung.1210
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sven Curkic, Ali Mohajer
Report | Print
May 10, 2023 -

Audi Burlington responded

Hello, Thank you for your feedback. I would like the opportunity to make this situation right, if you reach out to me I can arrange for a complimentary re-clean. Matt Correia - Business Development Manager - mcorreia@herbchambers.com

1
...
63
64
65
...
312