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Audi Burlington

Burlington, MA

4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,115 reviews

November 17, 2023

Brought my car in for regular oil change and maintenance. Everything was done professionally and on time. Excellent customer focused and friendly service advisor. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Max
Nov 20, 2023 -

Audi Burlington responded

Ben, we're glad to know your visit at Audi Burlington went smoothly! Thanks for recognizing our team's professionalism and friendliness!

November 16, 2023

Excellent customer service. Service department does an exceptional job. Quality service, fair pricing and Audi trained technicians. Five Stars! More

by vincent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

Audi Burlington responded

Thank you for the 5-star rating! We're delighted to know you had an excellent experience with our service department at Audi Burlington! We strive for quality and fair pricing! Drive safely!

November 16, 2023

My last technical visit was a sorry experience regarding my contact with the manager. Weird comments and no follow up. Considering the price of any routine tech visit at Audi Burlington, the dealership coul More

by avopran
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Ferreira
3.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2023 -

avopran responded

Being a customer of Audi Burlington for the past 20 years, I suspect this dealership can do a better work.

Dec 06, 2023 -

Audi Burlington responded

Hello, we cannot find any record of your visit. We would like to learn more about what happened and see if there is something we can do to help you feel better about your experience. Matthew Brickey - mbrickey@herbchambers.com

November 15, 2023

My family and I had an amazing experience with the team at Audi Burlington. Working with Peter Matton in sales, alongside Michael Bermudez in business management, delivered an above and beyond car dealersh More

by Diana Solano
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Bermudez
Nov 15, 2023 -

Audi Burlington responded

Diana, we're delighted to know that Peter and Michael provided an exceptional experience for you at Audi Burlington. We appreciate your recommendation and look forward to serving all of your family's car needs in the future! Thank you!

November 13, 2023

So many helpful people, I will definitely recommend this dealer. Thank you for all the help!! More

by lissethm88
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

November 13, 2023

First service experience for my 2023 Audi Q5 and was super impressed! From the ease of check-in and optional loaner car to the detailed video describing what was done to the fabulous cleaning inside an More

by alybabson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Burlington responded

Hi Aly! We're delighted to know your first service experience with us at Audi Burlington exceeded expectations! We strive for seamless check-ins and thorough communication. Thanks so much for the positive feedback, we look forward to serving you again in the future!

November 11, 2023

Easy buying experience. Made an appt with Victoria. Matt was there to meet me and showed me both cars. I’d done my research but Matt obviously knows these cars inside out. I More

by ryand1979
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Scott Gaskell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victoria Olivera
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Matthew Correia
Nov 13, 2023 -

Audi Burlington responded

Ryan, it sounds like you had a great experience with Victoria, Matt and the rest of our team at Audi Burlington. We're glad to know they were able to help you find your new S5! Thanks for choosing us and enjoy your new ride!

November 10, 2023

Very professional. No t high pressure. Worked to a solution acceptable to both parties. Excellent experience More

by jmr3248
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nathan Partridge
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 13, 2023 -

Audi Burlington responded

We're glad to know you had an excellent experience with us at Audi Burlington! Our team always aims for a professional and pressure-free environment. Thanks for the positive feedback, we appreciate it!

November 10, 2023

I got a last minute problem (check engine) and Derek have seved me with priority and have fixed the problem perfectly. I am from Quebec and and it was very stressfull to have someone to fix the car rapidly a More

by Stephan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 10, 2023 -

Audi Burlington responded

Stephan, we're glad to know Derek and our team at Audi Burlington were able to assist you promptly. Safe travels back north!

November 10, 2023

Pedro was knowledgeable, and experienced and a good listener. He was very patient as we had very specific criteria. Much appreciated! More

by cheripaulson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
George Kotsiras
5.0
This rating includes all reviews, with more weight given to recent reviews.
Pedro Aponte
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 14, 2023 -

Audi Burlington responded

Cheri, we're glad to know Pedro was able to meet all your needs at Audi Burlington. Thanks for sharing your experience with us!

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