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Audi Burlington

Burlington, MA

4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,115 reviews

December 26, 2023

I’ve been going to Herb Chambers since 2017 and my experience has been good. The service desk is communicative and pretty easy to work with. The loaner program is the same. Thumbs up More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hey Scott, thank you for the 5-star rating! We're glad to know you've had a positive experience with our service desk and loaner program at Audi Burlington. We look forward to seeing you next time!

December 25, 2023

Anthony was great to work with . Excellent service. Was easy and pleasant to deal with. Highly recommend. More

by Wtmjr57
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Thank you for the 5-star rating! We're glad to know that you had a great experience with Anthony at Audi Burlington. We appreciate your recommendation and see you again! Have a great ride!

December 23, 2023

Peter was conscientious and knowledgeable through the process. After the process I asked Peter to email me my registration information and the next day it was in my mailbox. He has followed up to make More

by ktet07
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Audi Burlington responded

We're glad to know that you had a great experience with our team at Audi Burlington. It's fantastic to see Peter was able to assist and follow up effectively! Thanks for your positive feedback, we appreciate it!

December 23, 2023

Peter was great. He was so helpful in making sure our car was ready in a timely matter and addressing any issues that came up. A pleasure doing business with him and More

by Jen G
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Audi Burlington responded

Hi Jen! We're delighted to know Peter and our team at Audi Burlington were able to assist you efficiently. We appreciate your feedback and look forward to serving you again in the future!

December 23, 2023

Appointment for an oil change $205, car has been asking for oil constantly they removed the bottom cover to see for any oil leaks and was charged an additional $209 without consulting with me fist Found More

by Freddy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 02, 2024 -

Audi Burlington responded

Hi Freddy We reviewed the diagnostic charges with you, and you initialed the work order approving them before we began looking at your vehicle. If you have other concerns, please reach out. Always happy to help. Matthew Brickey - Service Manager - mbrickey@herbchambers.com.

December 22, 2023

I pulled into the Service Drive and was greeted warmly by Anthony. His professionalism and kindness truly stood out. Anthony went above and beyond to assist me, making my visit smooth and enjoyable. I highly More

by Gabe Silva
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Anthony Ferreira
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2023 -

Audi Burlington responded

Hi Gabe! It's fantastic to know that Anthony provided you with such outstanding service at Audi Burlington. We appreciate your recommendation and look forward to assisting you again in the future!

December 22, 2023

Very easy process to set an appointment for an oil change. Excellent service by Jim Parolisi checking the car in, and as promised the work was completed in about an hour. Video made by technician was More

by fjg111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 22, 2023 -

Audi Burlington responded

We're glad to know you found the appointment process easy and appreciated Jim's excellent service at Audi Burlington. It's great that our video feature was helpful for you! Thanks for your feedback, we look forward to serving any future needs.

December 21, 2023

They sent detailed emails regarding the work they had to do. I wish they would also call when the car is ready. I don’t always check my email. More

by rswain3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Parolisi
4.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 21, 2023 -

Audi Burlington responded

Thanks for your review! We're glad to know you appreciated the detailed emails from our Audi Burlington team. Your feedback about communication preferences is appreciated and will be taken into consideration for future improvements. Thanks again!

December 19, 2023

Professional and knowledgeable of the operations of the vehicle . Friendly atmosphere and willing to listen to customer preferences. More

by Ktet07
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 20, 2023 -

Audi Burlington responded

We're glad to know you found our team at Audi Burlington professional and knowledgeable. We always strive to create a friendly atmosphere while listening closely to customer preferences. Thanks for the positive review!

December 19, 2023

Peter Matton was incredibly helpful! I would recommend Audi Burlington and Peter to anybody looking for great service in their next car purchase. Good communication and they get the job More

by rpitard
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 19, 2023 -

Audi Burlington responded

Thank you for the 5-star rating! We're glad to know Peter and our team at Audi Burlington were able to provide you with a great car buying experience. We appreciate your recommendation and see you again! Enjoy your new ride!

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