Audi Burlington

Audi Burlington responded

We appreciate your feedback! It's great to know that Max and our team at Audi Burlington were able to provide you with efficient, courteous service. We strive for comprehensive care even if it might be a bit pricier - quality is key. Thanks again!

Gchenard@ responded

Excellent sales and financial experience

Audi Burlington responded

We really appreciate you taking the time to leave Audi Burlington this awesome review, thank you!

Audi Burlington responded

We're delighted to know that you had a positive experience with our team at Audi Burlington, especially Warren! We pride ourselves on providing informative and helpful service. Thanks for the review!

Audi Burlington responded

Mariab, we're so glad to know you've had such a positive experience with us at Audi Burlington. We appreciate your referrals and look forward to continuing our service for you and your friends!

Audi Burlington responded

Hello, we do not have a record of your visit or a special running for the amount you stated for an oil and filter change. We list all of our specials we are currently running right on the website - if you reach out we can provide more detail on why your coupon was not accepted. Matthew Brickey - Service Manager - mbrickey@herbchambers.com

Audi Burlington responded

We're glad to know that Derek at Audi Burlington was able to assist you efficiently during your repair process. We appreciate your feedback, and we'll be here if there's anything else we can help with in the future! Safe travels!

Audi Burlington responded

We're delighted to know that you had a positive purchase experience with our team at Audi Burlington. Your feedback about Keith's helpfulness is much appreciated! Enjoy the ride in your new 2023 Audi Q5!

Audi Burlington responded

Hi Sudhakar! It's great to know you had such a positive experience with our team at Audi Burlington. We pride ourselves on timely and clear communication. Thanks for your feedback!

Audi Burlington responded

Hey Bate! We're glad to know you had a great experience with our team at Audi Burlington! It's important for us that your car maintenance is smooth and convenient. We look forward to serving you again! Safe travels!

Audi Burlington responded

First of all, for clarification purposes, the sunroof is not standard equipment on the Q5, it is an option. Not sure where you are getting your information from, but you are welcome to confirm this with any other legitimate, independent source if it makes you feel better, much like the negative review you left us on New Year's Eve. (6 months after taking delivery of your new car) When you came into our dealership you shared with Warren that you were looking for a Q5 and had a strict budget. He provided you with an option that was as close as possible, and we bridged the gap by giving you a discount. At least you acknowledge that in your review. You did not commit to a purchase with us until the day after your initial visit, I’m sure you used the time to shop around for a better price. It's only common sense that if you desire a different vehicle with additional equipment and features, you pay for those additional features. Click the link below to see a photo of our “dimly lit,” garage. As you can see, it has industrial fluorescent lighting that could light up an airport runway. Back in June, when this happened, the sun set well after we closed. Was the sky “dimly lit,” when you took delivery of the Q5? https://ibb.co/mzCn4Z4 It's unfortunate that you don’t accept any responsibility for your own decision and would rather point the blame to others, in spite of our great effort to satisfy you. George Kotsiras - Sales Manager - gkotsiras@herbchambers.com

rachel responded

I find out after the fact that a sunroof is standard for audi Q5. The chance to find a Q5 without a sunroof is one in the thousands. Warren bought us to your storage facility (a dimed garage) only to check out the exterior and interior colors. According to him, that's the only difference between two Q5s and I took his word for it. This is a major structure difference and your sales has the responsibility to point it out in very first place. I've also mentioned this to your sale manager George. His reply was the Q5 I have purached wasn't a standard Q5. Through out the whole process, I've never said that I want a "custom made" Q5 WITHOUT a sunroof. Another thing about this dealership for anyone who's seeing this review. This dealer does not giving any refunds if you are not satisfied with your new car purchase. Instead, you get credit and you can only use for purchasing another car in the same dealer. Of course, you have to pay the difference in MSRP. Not to mention, I did not pay MSRP for my Q5. This is what they claimed advantage and generous offer for their customers. First, I never interest in purchasing a car without a sunroof. The sale would not going through if I knew this in the beginning. Second, I've been very patient, worked with a regional manager for about half a year, and trying to come up with a better solution. Up until the sale manager George sent me a proposal of trade in my Q5 for a another Q5 with sunroof option. In the proposal, my Q5 depreciation plus the price difference on the new car. Ironically, I could end up paying the price close to a SQ5 just to have a sunroof. This made me relized the dealer has no interest in resolving the problem, but making sales. I did test drive and made the purchase at the same time on my very first visit in this dealership. I walked in with 100% trust and believed in their expertise. Unfortunately, there is no apprciation or consideration of the time I put in and the inconvenience this may cause me. This will not be my last car purchase in my life. I decided it's not worth it to have it continuously effect on me through the new year. Therefore, I want to share my experience and hopefully no one ever follows my steps again.