Audi Burlington

AAA+ Experience My experience was AAA+ from the moment I stepped into the showroom of Audi Burlington. Brendan is the antithesis of your typical car salesman. He is My experience was AAA+ from the moment I stepped into the showroom of Audi Burlington. Brendan is the antithesis of your typical car salesman. He is knowledgable, friendly, helpful, sincere, not the least bit pushy and genuine. He went above and beyond as well as he took the time so that I could get into the right car. His love of what he does shines through and I couldn't imagine us buying from anyone else. Thank you again - you guys were great! More

Great Experience Recently worked with Brendan on leasing of an A3. Had a great experience, he went above and beyond to get me the car I wanted. Really happy I ended up Recently worked with Brendan on leasing of an A3. Had a great experience, he went above and beyond to get me the car I wanted. Really happy I ended up going with this Audi dealership. Will definitely recommend Brendan as well as Audi Burlington to others. More

Excellent Buying Experience I just purchased an new Audi S5 and the experience could not have been better. After having a bad experience with another nearby Audi dealership (not I just purchased an new Audi S5 and the experience could not have been better. After having a bad experience with another nearby Audi dealership (not to be named), it was refreshing to work with Herb Chambers of Burlington. My Sales Consultant Caitlin Meuse was honest and attentive. The sales manager, Nick Dota, took the time to work the numbers with me and his methods were transparent. Overall, I think I got a fair deal without a big hassle. On delivery of the car, Caitlin spent a great amount of time with me going over the car's features and didn't try to rush me through the process. If you are in the market for an Audi, you should go see Caitlin! More

Amazing Customer Service from the Service Center Five Stars I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in I wanted to quickly follow-up and thank you again for your help earlier this week with the new Q5. Your staff (Bruno) was extremely knowledgeable in helping me find the model that suited my needs. I must say the customer service you folks offer is much like staying at the Four Seasons. If hadn’t been for Jim Parolisi putting me into the loaner Q5 back in February, I’d probably be driving an X5 as that’s why I originally had my eyes on. Your service team is top shelf and the customer service Jim has provided the past four years is one of the main reasons for wanting to continue the relationship for years to come. I just wanted to shoot you a note a say thanks again for making my shopping experience a pleasant one. I hope all is well otherwise. Happy holidays, Joe More

EXCEPTIONAL SERVICE!!!! First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have nev First I want to say, this is the first auto dealer review I have ever done. Secondly, I have owned cars from many different manufacturers and have never purchased from the same dealer twice, all because of the service experiences. Herb Chambers Audi and Jim Parolisi have changed this. Not only am I now loyal to Audi but I will definitely buy my next car from Herb Chambers Audi of Burlington! I am all about the experience and service, whether it’s a restaurant or a car dealership, I expect good service. At a restaurant, I'll choose great service over exceptional food every time, as poor service will ruin my meal. I would also rather pay more for a car and drive further, in order to receive great service form the dealer. Not only was my purchase experience easy and painless, the service I have received after the sale has been EXCEPTIONAL! Anyone who knows me would be VERY impressed by me saying that, as it is very infrequent you will hear those words come from my mouth. Jim Parolisi has been nothing less than outstanding as my service consultant over the past year. We all have enough stress in our lives, my experience with care dealers is they generally add to it. Jim and his team do not, just the opposite by doing what he says, when he says, communicating very effectively and his high level of professionalism. Jim truly looks out for the customer, always wants to do what’s best for the customer and goes over and above to make sure I am happy… I will tell anyone who will listen, if you’re interested in experiencing what a buying experience and service experience SHOULD be, visit Herb Chambers Audi of Burlington. Speak with the sales team, then talk with Jim Parolisi and the team in service, you will not be disappointed! The way the customer is treated should be modeled by all sales and service businesses, the world would be a better place :-). Signed: VERY HAPPY customer! More

Best car buying experience ever. My wife and I walked into this dealership expecting to fight for a deal. Every other place we tried to do business with, did not deal in good fait My wife and I walked into this dealership expecting to fight for a deal. Every other place we tried to do business with, did not deal in good faith.We had signed and then canceled a deal on a new mercedes because the finance manager never sent the paper work to my bank or insurance co. .we walked into Audi of Burlington with low expectations due to our previous situation. With-in a hour all concerns were put to rest,most notably by our sales person Jay Levy and his manager Nick Dota. We made a deal that was extremely comfortable for us. Jay Levy got my wife the exact vehicle she wanted and spent as much time as needed to explain every feature of this vehicle.Thanks, Audi of Burlington for a comfortable and stress free buying experience. I would highly recommend Jay Levy and Audi of Burlington if you are considering an Audi. John and Susan Flanagan. More

Spoiled! If you want to get spoiled, then go to Burlington Audi and see Bruno, mikail and tom! We had an Audi A4 in our possession within 24 hours with all our If you want to get spoiled, then go to Burlington Audi and see Bruno, mikail and tom! We had an Audi A4 in our possession within 24 hours with all our t's crossed and i's dotted! They took care of everything, we didn't have to lift a finger! They were all so informative, honest and helpful. They made sure we understood everything and explained all of our opinions thoroughly! The Greatest customer service I have received from any car dealer! They were very knowledgable about the cars, and I cannot wait to go back and get another car from them! More

Such a great experience Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing Spectacular customer service!! They were very attentive and quick. I didn't feel pressured into buying a vehicle. But I'm glad I did, my Q5 is amazing and I would absolutely recommend this dealership to anyone looking for a vehicle!! More

GREAT SERVICE EXPERIENCE! I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased th I have a 2013 Audi Allroad (prestige), purchased at a different dealership in the Boston Area. The Allroad was at the dealership where I purchased the car several times for the same electrical issue. They could never determine the cause, never mind fix issue. I called Audi of Burlington and got an appointment with Cindy B in service. Cindy assured me that they could find and fix the electrical issue. The problem was fixed with the replacement of the tailgate switch. "FUNNY" that the new replacement switch looks nothing like the defective one. THANKS to Cindy for going beyond my expectations. Herb Chambers Audi of Burlington is highly recommended. - David (North Shore) More

Impressive Experience I want to let you know how pleased I am with Steve Campbell's help in my recent purchase of an Audi A4. This is the third Audi I've purchased from you I want to let you know how pleased I am with Steve Campbell's help in my recent purchase of an Audi A4. This is the third Audi I've purchased from your dealership but the first time I received such comprehensive service. Steve took the time and the interest to explain where the controls were located, what they represented and how each works at the same time maintaining a laid back sales approach. He handled all the details associated with the purchase from insurance, registration, inspection and license plate transfer. All I had to do was insert the key and drive off. If you were using a point system rating, I would give him a 10 plus and will recommend him and your dealership to friends and family. ablock More