Audi Burlington
Burlington, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Great car, great sales experience! Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her c Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her customer-focused salesmanship offered unparalleled service. This statement is based upon my almost 40 years of business experience. I am a CEO in the financial services industry so I feel qualified to assess this service question. Audi is fortunate to have someone of Kathleen's caliber, especially in today's world where etiquette and follow-up (both during the sales process and after the deal is closed) is becoming a rare commodity. Kathleen made sure that she found me the exact vehicle to meet our needs, and then worked with her manager to further ensure that our concerns (whether they be regarding our trade-in vehicle or additional features we desired) were promptly and adequately addressed. When I picked up my new vehicle she spent an hour going over all the fabulous features and also demonstrated and set-up things like blue tooth connections and favorite radio station pre-sets! I will come back to Audi Burlington again, and when I do I will ask for Kathleen! Equally impressive is Nick Dota, Audi Burlington's General Sales Manager and great leader of the store's team! Nick was instrumental in working with Kathleen Hutchinson to see that we were satisfied, both with the vehicle and with Kathleen as our Sales Representative. Both Nick and Kathleen acted more like car purchasing consultants or advisors versus the proverbial 'car salesperson', and as a result my car purchasing experience was very memorable and one that I will gladly tell others about. More
Great experience working with Jonathan Kent in Finance Jon was very helpful when we were purchasing a new vehicle from Audi Burlington. He thoroughly explained different packages that we could purchase wit Jon was very helpful when we were purchasing a new vehicle from Audi Burlington. He thoroughly explained different packages that we could purchase with a new vehicle, their value short and long term, terms and condition of available offers. Patiently answered many questions and gave us sufficient time to evaluate the options. He was very courteous in person and on the phone. More
Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care of in a professional, polite manner. More
Just go somewhere else if You have less than perfect credit but still enough to finance an Audi. I had a great experience with the salesman Brendan, he is kind and knows the br You have less than perfect credit but still enough to finance an Audi. I had a great experience with the salesman Brendan, he is kind and knows the brand well and was more than happy to sale the Q3 Premium Plus I went to see. However, when I was passed on to deal with John who is the Manager involved with getting a bank to lease or finance your loan...what a disaster. It was a Saturday and Jon couldn't find a bank to lease or finance the car so he said he would call me back on Monday. Needless to say, I never heard back from him and although I reached out to Brendan...it was futile. I ended up going to another Audi dealer and purchased a Q3 Prestige at a much better price than that of the Premium Plus at Audi Burlington. I would never step foot in that dealer again. I felt discriminated and as if my money wasn't good enough for them. I gave them 3 stars because Brendan was great and because if it hadn't been for this awful experience I wouldn't now have such an awesome car with such an awesome deal. If I could rate the work Jon performed separately I'd give the dealership one star. Does he even care about the customer? Never called, never emailed. Just awful. More
Amazing experience The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help a The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help and very informative. I love my new car and I'm excited to continue my car journey with this company. I have absolutely no complaints and will be sure to send friends and family to tom and adnan. They were the best! More
Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called, I asked to work with a different representative and I was told I could not switch. When I made the appointment with Jeffery, I was as clear as possible that I needed to just get the problem they did not fix resolved. I also told him my check engine light was on but that I was going to have my mechanic try and fix that. I was not told of the $140 charge I would receive automatically just for having the car looked at over the phone. If Jeffery had told me, I would have gone to my own mechanic and not back there. My car stalled on the highway on my way there and I was so shaken by the time I walked in the door, I just agreed to pay the money that I did not have and would have to scrounge up and rush to the bank directly after my appointment. When Jeffery called me over to speak about the work (I assume) I had to run back for something I left in the waiting room. When I turned back around to rush back, he was gone and simply left the paper work by the secretary’s desk. I had to wait to ask a technician all the questions I had. He was very kind. I went to pay the bill. They secretary was very approachable and we struck up a conversation. I just said in passing: Me: “I wish Jeffery told me about this charge before I came in.” Secretary: “He should have. You should call David Gomez. Here I will write his number on your receipt.” Me: “Okay, maybe I will call.” Secretary: “He’s actually right here. Do you want to talk to him?” Me: “Okay, sure.” In hopes that maybe I would get at least partial refund. He came out of his office looking extremely defensive from the start. I was able to get one sentence out explaining my case before he interrupted me loud enough for the entire place to hear, including customers in the waiting area, “Did you expect it to be free?” After some awful exchange, I said that I did not want to argue with him but before I could explain that I hadn’t even asked to speak to him, he blatantly walked away. I was left looking like a fool and feeling extremely embarrassed. I have never been treated so disrespectfully in my entire personal or professional life. Surely, if you ask the secretary she will tell you I was professional and reasonable throughout the disheartening exchange. I came home, called my mechanic and he said I needed to go back to Audi for the work. Since I had already paid the $140 I was promised would be credited toward my repairs, I felt I had no choice but to go back. I called and asked for Jim instead. I insisted I switch service advisors. He seemed nice enough and promised to call me back soon once he got the notes. Four hours later, I did not get a call back so I called and left him a voicemail asking for a call back. Thirty-six hours later, still no call. I will say, Jeffery did always call back in a timely manner so this was unexpected of Jim who has many great reviews online unlike Jeffery. I have let the company know that I am demanding a refund of $284.93. I will update this review once I have heard back. More
Audi A6 Purchase at Audi Burlington Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained tha Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained than their peers in the industry, always professional and courteous. My purchase transaction was efficient and professionally managed, from negotiation to signing the paperwork My sales consultant Brendan Leary is very personable and cares about each of his clients as individuals. His understanding and support during my purchase of a new A6 was a difference maker. I enjoy the process of learning about car can take a while to make a final decision - there was no pressure or phone calls with "deals" from Brandon. Having bought 5 new cars in the past 7 years, my experience with Burlington Audi was by far the best. The runner up was Herb Chambers Honda in Burlington - the other non Herb Chamber dealerships which I did reach the same standards and were not consistent during my visits. More
Great Service My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very k My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very knowledgeable & thorough about explaining all of the features of the vehicle. When it came to negotiations Mikhail Moiseyev went above & beyond my expectations. The whole process was far less time spent than I could've ever imagined. More
DO NOT BUY A CAR HERE I should have read the reviews before purchasing what they call a "certified pre-owned" Q5 from this dealership. Within two months the hinge on the tr I should have read the reviews before purchasing what they call a "certified pre-owned" Q5 from this dealership. Within two months the hinge on the trunk sunk in which caused the trunk to dent the roof when it opened. When I started to investigate it, I noticed painters tape and other damage on that side of the car. They told me the car had never been in an accident nor repaired. It took many phone calls and emails to get and appointment to take the car in. Once I got there, the manager, Mikale, saw the damage, said to bring it back the following week and he would help me fix it. When I brought it in the second time to get fixed, he had his service guy call me back and tell me to take it to a body shop. I asked to speak to Mikale and he changed his story and said he would not be helping me. He tried to tell me over in over that people look at the cars before they get delivered. Really? Then why was the car dirty and why did it still have painters tape on it? If you try to reach them once the sale is done, they don't call you back or respond to emails. I highly regret purchasing a car from these people. They are hiding the truth and provide HORRIBLE customer service. More
Great Sales Person! Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you go to Audi Burlington. More