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Audi Burlington

Burlington, MA

4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,115 reviews

May 29, 2015

Great car, great sales experience! Kathleen Hutchinson was our Salesperson at the Burlington, MA Audi dealership. Boy am I glad she was!! Kathleen epitomizes professionalism and her c More

by MAauctioneer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Dota, Jonathan Kent, Kathleen Hutchinson
May 29, 2015 -

Audi Burlington responded

I’m thrilled to hear we were able to provide you with a great experience while purchasing your new Audi. I certainly hope you’re enjoying your new car and sincerely appreciate you taking time to share your encouraging words. I’ll be certain to share them with Kathleen, Nick and Jonathan. Thank you for choosing Herb Chambers Audi Burlington and we look forward to serving your automotive needs for many more years to come! Best, Adnan Sehovic, General Manager

May 29, 2015

Great experience working with Jonathan Kent in Finance Jon was very helpful when we were purchasing a new vehicle from Audi Burlington. He thoroughly explained different packages that we could purchase wit More

by Alexey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Kent
May 29, 2015

Jim Parolisi - An excellent service advisor I have had a great experience with Jim Parolisi as a service adviser. From scheduling an appointment to picking up the car, everything is taken care o More

by Alexey
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jun 01, 2015 -

Audi Burlington responded

Thank you for taking the time to leave this positive feedback for us. I'm thrilled to know that your experience with our team went so well. We strive to provide this level of service to each and every customer, whether for sales or for service. I've shared your kind words with my entire team here. Thank you for your business, and we look forward to being able to assist you again in the future! Adnan Sehovic, General Manager

May 28, 2015

Just go somewhere else if You have less than perfect credit but still enough to finance an Audi. I had a great experience with the salesman Brendan, he is kind and knows the br More

by JGHM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Jonathan Kent
May 20, 2015

Amazing experience The minute I stepped into audi Burlington I felt at ease. Every aspect of my experience of leasing a new car was great. Everyone was willing to help a More

by Briana16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Tom Viner
May 20, 2015 -

Audi Burlington responded

I'm honored that you've chosen Herb Chambers Audi Burlington as your Audi dealership. We strive to provide all of our guests with a superior customer experience and I'm so happy to know we were able to provide you with exactly that. I will be sure to share your encouraging words with Tom as I know that will make his day! Thank you for your business and we look forward to serving all of your automotive needs again in the future. Sincerely, Adnan Sehovic, General Manager

May 20, 2015

Worst Experience I Have Ever Had. Do Not Ever Serivce You Ca I paid for services but problem was not fixed in the first place so despite my dislike of Jeffery Bucholtz, I was forced to go back. When I called More

by adamwaters1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Gomez
May 27, 2015 -

Audi Burlington responded

It’s disappointing to read this feedback. As you stated in your personal email to me, “I was fully aware of the charge before they serviced my car but only paid it because of my breakdown on the highway.” I can understand your frustration with regard to miscommunication, but to publicly review us with half-truths certainly isn’t fair. After reading your feedback I was eager to find out exactly what happened and to turn this situation around, as our customers satisfaction is one of our top priorities. I immediately reached out to you and told you I would look into the situation. I offered to credit the money paid towards the repairs and you hung up and declined my follow up call. You declined our efforts to help. To turn down our offers to help and question our integrity, which we work so hard to uphold, is certainly disappointing. Best of luck to you. Adnan Sehovic, General Manager

May 04, 2015

Audi A6 Purchase at Audi Burlington Burlington Audi and Herb Chambers dealerships are on different level from the rest of the competition. I find the sales staff to be better trained tha More

by msy100
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
May 04, 2015 -

Audi Burlington responded

Thank you so much for taking the time to give us positive feedback. We make every effort to provide the very best customer service. Hearing from our guests that we have succeeded in this endeavor is always gratifying. We value your business and look forward to serving your automotive needs for many more years to come! Best, Adnan Sehovic, General Manager

April 23, 2015

Great Service My salesperson Jay Levy was very attentive to what I was looking for in a vehicle and within no time matched me up with my perfect fit. He was very k More

by kstruppa
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Other Employees : Mikail Moiseyev
Apr 23, 2015 -

Audi Burlington responded

Thank you for taking time out of your day to write this review. We appreciate the kind words and we are excited to have you as part of the Audi Burlington family! Jay and Mikhail are wonderful members of the team and we are happy to know they took such good care of you. Please let us know if there is anything else we can help with. Best, Adnan Sehovic, General Manager

April 07, 2015

DO NOT BUY A CAR HERE I should have read the reviews before purchasing what they call a "certified pre-owned" Q5 from this dealership. Within two months the hinge on the tr More

by meaganlannigan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Caitlin Meuse, Mikail Moiseyev
March 21, 2015

Great Sales Person! Jay was enthusiastic and on top off every aspect of the sale! His knowledge of each car and all aspects of the car was amazing. Ask for him when you More

by Ahincks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mar 23, 2015 -

Audi Burlington responded

Thank you for taking the time to share your experience with Jay. On behalf of our entire team here in Burlington, we thank you for your business and look forward to serving your automotive needs for many more years to come! Sincerely, Adnan Sehovic, General Manager

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