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Audi Burlington
Burlington, MA
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,115 reviews
September 21, 2015
Fantastic car buying experience! Recently I had the pleasure of working with Brendan Leary to lease a new Q7. Brendan worked quickly to locate and deliver the car. He was thorough wit Recently I had the pleasure of working with Brendan Leary to lease a new Q7. Brendan worked quickly to locate and deliver the car. He was thorough with his work and follow up as no detail was left out! I had some follow up questions and a request that he addressed and resolved right away. He made the whole car buying experience enjoyable and comfortable! Thank you! More
by chrish
Employees Worked With
September 03, 2015
Absolutely nothing but good things to say about Audi Burlington, especially Brendan Leary. He is the culmination of a honest, hard working professional. I recently purchased a Q5 from Brendan about Audi Burlington, especially Brendan Leary. He is the culmination of a honest, hard working professional. I recently purchased a Q5 from Brendan and he ensured that I was completely satisfied and educated on the vehicle. I would highly recommend working with Brendan to anyone looking to purchase a vehicle at Audi Burlington. More
by Jspang
Employees Worked With
July 30, 2015
The Black Hole of Service I bought my new 2014 A4 here and the sales experience was good with Jay Levy. At my first service (straight forward 5K service) everything seemed to I bought my new 2014 A4 here and the sales experience was good with Jay Levy. At my first service (straight forward 5K service) everything seemed to go well, working with Jeff Buchholz, with only a small negative at the time. As it was a couple of hours past the expected ready time, nearing the end of the day and I hadn't received any update I called the service department myself to find out my car was indeed ready. Then my car went in for its second service at 15,000 miles with my only reported problem being a couple of the dash warning lights coming on for a day or two and then going off again. The issue is that I dropped my car off as scheduled at noon on 7/28 and picked up the loan vehicle, but then struggled to get any information or even speak to someone in service for the next couple of days. Despite being told at drop off I would receive a call that afternoon with the status or to let me know it was ready. I received no call. I did try to call in but was told by reception everyone in service was dealing with a customer so I left my details and assumed I would not get the car that day. On 7/29 at 10am still not having heard anything I called again and could not get through to the service desk so left my name and number with reception, expecting a call back. Not getting through to the service desk now becomes a theme. I did not receive a call back. At 1pm I called again and ended up with the receptionist who again took my name and number and promised a call back. I did not receive a call back. At 3:20pm I called again and spoke to the receptionist. All Service Agents were dealing with customers so I elected to wait, and wait. This strategy worked however as after 16 minutes I was put through to Cindy Budzinowski, who I had originally booked my car in with. She explained that some additional work was needed due to the diagnostics but she would get a full update from the mechanic (who happened to be out test driving another car) so would call back in 20 minutes with an update. I did not receive a call back. At 5:20pm I called again only to be able to get as far as the receptionist. After waiting for 10 minutes I gave my name and number again. 5:45pm and I finally received a call back to say the car is getting washed and is nearly ready for pickup. Cindy was very apologetic about the wait saying they are overwhelmed right now, which I can believe as I could see the large pile of service notes on their desks when I checked the car in. My feeling is that they are way overworked and just not able to deliver the level of service I would expect from a luxury car dealer. There should be regular call backs if work is taking longer than expected and certainly a call back at the end of each day with a status. Also, when I did go in to collect the car on 7/30 I had to wait 20 minutes for the valet to retrieve it as it had apparently been blocked in. Due to the hassle of trying to get hold of someone and the lack of information I'm not sure I'll be back. More
by ken2702
Employees Worked With
Cindy Budzianowski
July 21, 2015
Always a great experience My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The My wife and I recently brought our Audi Q5 in for scheduled maintenance. We have to say that the staff at the dealership has always been amazing. The service department staff is always friendly and attentive. On this particular day we dealt with Jeff when we dropped off our vehicle. Jeff was friendly, helpful and informative. I found myself standing at the counter chatting with him like I'd known him for years. Jeff made what is typically a stressful and unpleasant adventure very relaxed and actually enjoyable. Aside from the car being amazing, everything about our experience with Herb Chambers, from dealing with Caitlin in sales to the sales manager as well as Jeff and the entire service staff has my wife and I talking about how we would never go anywhere else to purchase a vehicle. We highly recommend Herb Chambers, especially the Audi dealership in Burlington. More
by Tony&Lindsey
Employees Worked With
Caitlin Meuse, Jeff Buchholz
July 10, 2015
Outstanding Experience Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outs Audit of Burlington team does a fantastic job in making the experience of buying a car simple and superb! Justin Jordan and Josh Morrison did an outstanding job in finding me a car that met all my needs. They were extremely attentive and went above and beyond my expectations. This dealership knows how to make a customer feel special. It's well run and the sales and support team provided an outstanding experience. More
by PatriceD
Employees Worked With
Josh Morrison, Justin Jordan
July 06, 2015
True Professional Brendan showed that he cared about my needs and interests. He was very conscientious. Offered great service and and follow up. I would highly recommen Brendan showed that he cared about my needs and interests. He was very conscientious. Offered great service and and follow up. I would highly recommend him to anyone. More
by agabesnw
Employees Worked With
July 06, 2015
What an experience! I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, tal I purchased a 2009 A6 16 months ago from Audi Burlington, had great service and then decided it was time to step up to an A7. Read reviews, talked with friends that had the A7 and they raved about the vehicle. After going to other Audi dealerships in the area and getting the run around it was time to come home to Audi Burlington. Everyone from Lauren Savage to Zak Nolen to Mikail Moiseyev to Adnan Sehovic made the experience enjoyable and flawless. They all made me feel like I was the only person in the dealership, they offered an exceptional trade for the A6 and gave me an amazing deal for the 2013 Audi A7 Prestige! I do not work for the dealership, but can understand why anyone would like to. Thank you all and will tell my friends and clients about Audi Burlington. Steve Satin info@satinwellness.com More
by satinwellness
Employees Worked With
Other Employees :
Zak Nolen, Mikail Moiseyev, Zak Nolen
June 14, 2015
Fantastic service I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from t I have been a long time customer at Herb Chambers, in truth, for no particular reason at first, but I must say that the service I have received from the Audi Burlington location has always been stellar and just what you would dream to receive anywhere: very courteous services, reps that will do anything they can to get your on back your way, whether with a loaner, or shuffling their schedule to accommodate exceptional circumstances (as once when I had a pretty bad engine issue and needed to take a ferry abroad the same afternoon). I have traveled across the country with my car and always found Audi dealership to be quite courteous in general, but some certainly more than others, and the team in Burlington is definitely on top of their game. Jim himself is simply outstanding and it is always a pleasure working with him. More
by SC
June 08, 2015
Great end to end experience -- Easy, Helpful, and Fast Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted prom Tom and the team at Burlington Audi were incredibly attentive and helpful from the beginning to end of our car buying experience. We were greeted promptly upon entering the dealership and treated very well by every member of the staff we interacted with -- this is a very professional and courteous team. Tom was knowledgable and incredibly helpful throughout. We felt very comfortable with Tom who was able to make the car buying experience quick and easy. He was able to guide us through the ins and outs of the Q5 we purchased, but his commitment to us didn't stop when we signed papers -- Tom took the time to help us scrape away old city parking stickers and unscrew stripped license plate screws from our old car. The end to end helpfulness of Tom and the team was truly appreciated - thank you. More
by ChrisR
Employees Worked With
Tom Viner
June 03, 2015
Great Experience I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take I just bought a new Audi A3 from Burlington Audi. They gave me a great price on the car and worked with me. No high pressure sales. They let me take my time and answered all my questions. More
by Karen
