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Audi Burlington

Burlington, MA

4.9
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,115 reviews

March 24, 2016

Great Experience Purchasing a new Audi Q7 Kevin Freeman did a great job taking us through the purchase of a new Q7. While a vehicle with the particular options we wanted was not available on More

by Mkuroen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin Freeman
Mar 25, 2016 -

Audi Burlington responded

Wow, thank you for the wonderful review! I'm so glad to know Kevin was able to provide you with such a positive buying experience. We always strive to make our customers feel as comfortable as possible, and it's great to hear we are succeeding! Please come back to see us again and enjoy your new Q7! Best, Adnan Sehovic, General Manager

March 24, 2016

Service for a slow leak in tire I brought my Audi all road car in for service to check a tire for a slow leak they did not notify me but put a plug in my tire for $43 When I got More

by Erik
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
March 18, 2016

My opinion Had the the occasion to visit the Audi store in Burlington & was interviewed by Sales consultant on what I was looking for in a SUV. Individual was p More

by RO
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Names withheld
Mar 18, 2016 -

Audi Burlington responded

Thank you! I'm so glad that we were able to assist you with your Audi. Caitlin and Jamie are such assets to our team. If any questions arise, feel free to reach out to us. We value your business and hope you enjoy your Audi for many years to come! Best, Adnan Sehovic, General Manager

Apr 01, 2016 -

Audi Burlington responded

Hi Randall, Our goal is to provide the highest level of service for you, as well as, all of our guests. When I saw that this review had changed from a great 5-star experience, down to a less than positive one, I was disappointed. Disappointed that we fell short of your expectations, and ours. Whether it’s your first car with us or one of many, our guests' satisfaction is one of our top priorities. I wish we were given the opportunity to discuss this prior to this review being changed. I am hopeful, in the future, we will have the chance to earn your business and regain your confidence with us. Given the chance I am positive myself, along with my team, can provide a high-caliber level of service that won’t leave you disappointed. Best Regards, Adnan Sehovic, General Manager

March 07, 2016

Great professional and personalized customer service We were very satisfied and impressed with Brendan Leary's expertise, professional knowledge and personal, polite and respectful behavior in selling us More

by Anja Langbein
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 07, 2016 -

Audi Burlington responded

Thank you, Anja, for taking the time to tell us about your experience. Hearing that Brendan took such great care of you from start to finish is the kind of feedback we like to hear! I'm so glad you are happy with your new Audi Q7 and your experience here at Herb Chambers. Thank you again and we look forward to serving your automotive needs for many more years to come. Best, Adnan Sehovic, General Manager

February 26, 2016

Keeping it REAL! I drove a bit to see a mini the dealership had and they don't even sell them! When I arrived I met a wonderful sales lady Kathleen Hutchinson! She was More

by Hglennon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikail Moiseyev, Stephanie Collins, Kathleen Hutchinson, Zak Nolen
Feb 26, 2016 -

Audi Burlington responded

On behalf of all the team here at Audi Burlington, I would like to thank you for choosing us for your automotive needs. Your honest opinion can be an invaluable reference for other customers who are in the market, for this reason we really appreciate the time that you have taken for sharing your experience on DealerRater. It is truly a pleasure for us to learn that you enjoyed your visit here. We value your business and we hope to see you again. Kind Regards, Adnan Sehovic, General Manager

February 20, 2016

Outstanding Experience Peter Matton provided me with a pleasurable and easy experience during my purchase of a new Audi Q3. Peter is professional, genuine, and has extensive More

by Julie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn , Zak Nolen
Feb 22, 2016 -

Audi Burlington responded

Thank you, Julie, for taking time to write this review. I'm so happy to read that your buying experience with Peter, Shawn and Zak was such a positive one! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours. Thank you for the recommendations and we look forward to serving your automotive needs again! Best, Adnan Sehovic, General Manager

February 18, 2016

Very Professional. Tremendous sales experience!! Brendan, again thank you for your hard work, attention to detail, and tremendous professionalism delivering my A7 today. I will touch base in a week o More

by Eric@gandk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison
Feb 18, 2016 -

Audi Burlington responded

Thank you, Eric. I sincerely appreciate the time it took for you write this great review about our team! Our number one goal is providing an exceptional customer experience. I'm so happy to know that this was achieved with you during your visit. We thank you for your business and look forward to the opportunity to serve your automotive needs again in the future. Best, Adnan Sehovic, General Manager

February 12, 2016

The Best Car Buying Experience - Ever I was one of the folks living with the TDI uncertainties (2014 Audi A8L TDI) and had chanced upon discussiing my issues with the Audi Burlington Team More

by Svinaik
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Peter Matton
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Josh Morrison, Nick Dota, Cindy Budzianowski
Feb 15, 2016 -

Audi Burlington responded

Thank you, Sanjay, for taking the time to share this 5-Star recommendation! Our number one goal is providing an exceptional customer experience and Nick, Peter, Josh and Cindy are truly a testament to that. Thank you for your business and we look forward to the opportunity to serve your automotive needs for many more years to come! Best, Adnan Sehovic, General Manager

February 10, 2016

A++++ What can I say other than the fact that Adnan, Jonathan, Brendan, and Nitra are one amazing team. How else could I explain buying a new car on Novembe More

by lhuynhR8C
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adnan Sehovic
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Anitra Pierson, Josh Morrison, Jonathan Kent
Feb 10, 2016 -

Audi Burlington responded

Thank you so much for the wonderful review. Brendan, Lauren, Nitra, Jonathan and Josh are valued team members and your feedback is a testament to their commitment to providing exceptional customer service. Thank you again for your continued business and we hope to serve your automotive needs for many more years to come. Best, Adnan Sehovic, General Manager

February 03, 2016

Professional and Courteous Brendan Leary helped me to buy a new Audi Q3 with courtesy, professionalism, and care. He answered my many many questions patiently and with an exten More

by prArt
Friendliness
Recommend Dealer
Yes
Employees Worked With
Brendan Leary
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 03, 2016 -

Audi Burlington responded

Thank you! I'm so glad that you had the opportunity to work with Brendan. He is a valued member of our team. We truly appreciate you sharing your 5-star review and we look forward to the opportunity to serve your automotive needs again in the future. Best, Adnan Sehovic, General Manager

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