Audi Burlington
Burlington, MA
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Purchasing new Q5 Brendan Leary made the buying experience effortless and enjoyable. He was professional and thorough in his knowledge of the Q5 and I was able to make Brendan Leary made the buying experience effortless and enjoyable. He was professional and thorough in his knowledge of the Q5 and I was able to make my decision immediately. I would highly recommend seeking his assistance for future purchases with Audi Burlington! More
Service and Sales exemplary! Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organizatio Outstanding customer service from the purchase last year through servicing of my Q5. Peter in Sales and Derek in service are assets to the organization. Total follow through! More
Very professional sales representative and sales manager. My purchase of a 2016 Audi A6 TDI from Audi of Burlington was a very positive experience. The salesman was very knowledgeable and knew his product we My purchase of a 2016 Audi A6 TDI from Audi of Burlington was a very positive experience. The salesman was very knowledgeable and knew his product well. The test drive was a fair representation of how the vehicle performed in various driving conditions. Hew was friendly and helpful during the entire buying experience. The salesman even drove to our home to have some paperwork signed which saved me a long trip from Cape Cod. I would be happy to recommend Jay Levy to anyone looking for an Audi vehicle. The sales manager again was very helpful in my decision making process. He also knew the particular car and its features well. I was offered a fair deal and the process was a very pleasant one. I found the dealership to be very honest and straightforward in my dealings with them. More
Will absolutely be coming back Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed thanks to Adam Williams. Was a pleasure to talk with, extremely professional and made the whole process a breeze. Will absolutely be returning here any time I'm in need of service! More
Excellent Service Experience Because of Jim Parolisi I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very kn I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very knowledgeable of the mechanical issues, showed care explaining the issues to me thoroughly and followed up as appropriate as to when my car would be ready. The dealership provided a loaner car to help ease the disruption of my daily routine. When comparing Jim's service with other local European car dealerships (competitors) I've visited in the past, the positive experience Jim provided was the best a customer can ask for during a time of need with a car problem. Because of Jim's service, I've also recommended Audi Burlington to other Audi owners. MANY THANKS, Jim -- you're the best! Another very satisfied customer for Audi Burlington service department. More
Review I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. T I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. The process was quick, easy and painless. More
Avoid at all costs Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were lo Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were looking for. The associate called his sales manager (Nick Dota) who came over and became quite aggressive after a misunderstanding re:timing of availability of one of the cars we wanted (never offering a dealer swap, short term use of courtesy car, etc and instead trying to upsell navigation on a car on the lot). My husband tried to clarify his message, after which the sales manager shouted, "you must not be listening." My husband said, "excuse me?" The sales manager proceeded to throw our keys at my husband and told us to take our business elsewhere. He followed us out of the dealership shouting threats multiple times in front of at least five other customers (maybe more?) in the show room on the holiday weekend. He continued to scream as we drove away. Unfortunately, I think this had a lot to do with what we were wearing and not being taken seriously as a customer. Horrified, we thought this must be representative of a Herb Chambers dealership and not the Audi brand. Luckily, we were able to purchase the two cars we were looking for at another Audi location later the same day (which was able to easily accommodate our requests). More
Brendan was exceptional I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and tr I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and truely listened. The GM Nick gave us the best offer to start. I recommend them highly. Maria More
Exceptional Service I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I settled on Audi Burlington and after my experience with Derek Brodeur I understand why people are so happy with their service. I was treated like a I had been a customer for years! I highly recommend them to anyone looking for an Audi dealership to service their car. More
Awful Customer Service from Adnan Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general manager. Adnan didn't return my email and when I called he was rude. A follow up to my email or a phone call would have gone a long way. FYI if you're thinking of buying/leasing an Audi, bank on any repairs taking months because the parts are slow to arrive. I wasn't the only person waiting over a month to get my Audi back. More