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Audi Burlington
Burlington, MA
3,062 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,062 reviews
June 17, 2016
Will absolutely be coming back Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed Needed help getting a couple parts for my 2010 A4, a good friend had reccomeneded the Burlington location to me. Had no problem getting what I needed thanks to Adam Williams. Was a pleasure to talk with, extremely professional and made the whole process a breeze. Will absolutely be returning here any time I'm in need of service! More
by Tko4111994
Employees Worked With
Adam Williams
June 15, 2016
Excellent Service Experience Because of Jim Parolisi I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very kn I recently brought my S4 to be serviced by Audi Burlington, Ma. My service advisor, Jim Parolisi, provided me with excellent service. He was very knowledgeable of the mechanical issues, showed care explaining the issues to me thoroughly and followed up as appropriate as to when my car would be ready. The dealership provided a loaner car to help ease the disruption of my daily routine. When comparing Jim's service with other local European car dealerships (competitors) I've visited in the past, the positive experience Jim provided was the best a customer can ask for during a time of need with a car problem. Because of Jim's service, I've also recommended Audi Burlington to other Audi owners. MANY THANKS, Jim -- you're the best! Another very satisfied customer for Audi Burlington service department. More
by JasonTru
Employees Worked With
June 13, 2016
Review I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. T I recently leased an Audi Q5 from Brendan Leary. He was very personable and knowledgable about the Audi line and extremely responsive to my needs. The process was quick, easy and painless. More
by MichiD26
Employees Worked With
June 12, 2016
Avoid at all costs Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were lo Absolutely horrendous experience here on Memorial Day. My husband and I were working with a sales associate who seemed to understand what we were looking for. The associate called his sales manager (Nick Dota) who came over and became quite aggressive after a misunderstanding re:timing of availability of one of the cars we wanted (never offering a dealer swap, short term use of courtesy car, etc and instead trying to upsell navigation on a car on the lot). My husband tried to clarify his message, after which the sales manager shouted, "you must not be listening." My husband said, "excuse me?" The sales manager proceeded to throw our keys at my husband and told us to take our business elsewhere. He followed us out of the dealership shouting threats multiple times in front of at least five other customers (maybe more?) in the show room on the holiday weekend. He continued to scream as we drove away. Unfortunately, I think this had a lot to do with what we were wearing and not being taken seriously as a customer. Horrified, we thought this must be representative of a Herb Chambers dealership and not the Audi brand. Luckily, we were able to purchase the two cars we were looking for at another Audi location later the same day (which was able to easily accommodate our requests). More
by Cheryl
Employees Worked With
Nick Dota
June 04, 2016
Brendan was exceptional I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and tr I recently bought a Q5 from Audi Burlington from Brendan. The entire process was painless and fun for my family. Brendan was patient and honest and truely listened. The GM Nick gave us the best offer to start. I recommend them highly. Maria More
by Mariab
May 27, 2016
Exceptional Service I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I had purchased my Audi in NYC, so needed a dealership in the Boston area to get it serviced. After reading reviews of Audi Dealerships in the area, I settled on Audi Burlington and after my experience with Derek Brodeur I understand why people are so happy with their service. I was treated like a I had been a customer for years! I highly recommend them to anyone looking for an Audi dealership to service their car. More
by Jroe1021
Employees Worked With
Derek Brodeur
May 24, 2016
Awful Customer Service from Adnan Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general Terrible experience when I had an issue with the car. Leasing experience was good but I received awful customer service from Adnan Sheovic the general manager. Adnan didn't return my email and when I called he was rude. A follow up to my email or a phone call would have gone a long way. FYI if you're thinking of buying/leasing an Audi, bank on any repairs taking months because the parts are slow to arrive. I wasn't the only person waiting over a month to get my Audi back. More
by NicoleD
Employees Worked With
May 23, 2016
Great Experience Peter sold me an A3 recently. It was a great experience. Peter made the buying experience extremely easy. I highly recommend anyone looking to buy a n Peter sold me an A3 recently. It was a great experience. Peter made the buying experience extremely easy. I highly recommend anyone looking to buy a new or used car to use peter and the staff at Audi Burlington. More
by cgquinn23
Employees Worked With
May 19, 2016
Brendan did a great job explaining the purchase of a CPO Brendan Leary made the experience of dealing with a big dealership feel very personal. He has a strong understanding of the Audi products. I expect we Brendan Leary made the experience of dealing with a big dealership feel very personal. He has a strong understanding of the Audi products. I expect we have established a good business relationship. More
by S4CPO
Employees Worked With
May 13, 2016
Brendan was amazing! Brendan sold me an A6 recently. He was such a wnderful salesperson to work with. He made the entire experience a breeze. I highly recommend him when c Brendan sold me an A6 recently. He was such a wnderful salesperson to work with. He made the entire experience a breeze. I highly recommend him when considering your next car purchase. More
by Audi A6
Employees Worked With
