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Audi Burlington
Burlington, MA
3,115 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 6:00 PM
Saturday 8:30 AM - 6:00 PM
Sunday 11:00 AM - 5:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:30 AM - 4:00 PM
Sunday Closed
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Showing 3,115 reviews
September 25, 2016
Exceptional service Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. Listened to my description of engine failure, told me what he surmised may have happened (he turned out to be correct), got me a loaner so I could get to my appointment, and had the car repaired and ready for me by Tuesday, even though I added on a full car detail! More
by Maxwell
Employees Worked With
Tim Sousa
September 25, 2016
Wonderful Experience The moment we stepped inside; Sven Curkic greeted us; he was very patient, answering to all our questions. Great customer service and a very pleasant The moment we stepped inside; Sven Curkic greeted us; he was very patient, answering to all our questions. Great customer service and a very pleasant experience. Very happy with our new car. Definitely will contact Sven Curkic again for our next car. Thank you More
by Neem1971
Employees Worked With
Sven Curkic
September 21, 2016
Excellent initial sales experience MY wife and I are in a preliminary stage of investigating new cars, and I had read some great reviews of the A4 and A6. We entered the Burlington deal MY wife and I are in a preliminary stage of investigating new cars, and I had read some great reviews of the A4 and A6. We entered the Burlington dealership and were assisted by Brian Okova, who was very knowledgeable about the features of each car. After sitting in a few cars, we decided to test drive the A6. During our test drive, Brian walked us through all the features of the car and explained everything very clearly. As a result we are now seriously considering a purchase. More
by radams
Employees Worked With
Brian Okova
September 21, 2016
Brought the car in for a recall I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both More
by Robert Spears
Employees Worked With
Derek Brodeur
September 20, 2016
Smooth, Easy Experience This was my first car purchase, and I was feeling kind of anxious about the process. Audi of Burlington was our first stop and I left with great feeli This was my first car purchase, and I was feeling kind of anxious about the process. Audi of Burlington was our first stop and I left with great feelings not only about the car we drove, but also about the dealership as a whole. I especially appreciated Zak giving us an abbreviated car tour while we waited for a sales rep to be available on a busy Saturday afternoon, and Brian was not overly pushy and was great about answering questions throughout the process in person, via phone, and via email. Finally, Josh got us through the final purchase steps quickly on a busy Monday night when we were eager to wrap things up and get home. Great experience all around! More
by Nick
Employees Worked With
Josh Morrison, Zak Nolen, Brian Okova
September 20, 2016
Lied About Repairs on CPO A4 Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the en Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the entire bottom of the front passenger side door was repainted. Drip marks, orange peel, and even missing clear in one spot. I pointed this out to the "Audi Brand Specialist" who denied everything and said it went through the Audi "HOWEVER MANY POINT" inspection. Shame on Herb Chambers for trying to pass this off and cheat the system, but I'm not surprised from visits to other Herb Chambers dealerships. They wouldn't budge on the price and told me they couldn't do anything for me. Moral of the story, they are another dirty car stealership up to no good. They called me and begged me to come back for 2 weeks while I happily purchased a car at Prime Audi in Westwood, MA with no shenanigans or hidden surprises. Peter I don't appreciate the run around, and same goes for Herb Chambers. More
by Wilmington Guy
Employees Worked With
September 18, 2016
Recall All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, whic All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, which is standard for any luxury model dealer. More
by Winnie
Employees Worked With
Derek Brodeur
September 18, 2016
Leased a Q3...couldn't expect a better service I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end finalizing the deal. I came out smiling and fully satisfied. More
by Hks223
Employees Worked With
Brian Okova
September 16, 2016
Shopping For an A4 Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he went all out trying to find one for me. Very knowledgable and friendly--not pushy at all. Good guy. Would go back again. More
by rgranahan
Employees Worked With
Brian Okova
September 16, 2016
edficient service Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice that I had forgotten . Professional service e. Thanks Tom More
by Tom1959
Employees Worked With
Derek Brodeur
