Audi Burlington

Best Audi service department in the Boston Area We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their We have three Audi's in the family, and between the regular scheduled maintenance, and the occasional issues with our cars, we frequently visit their service department. I cannot say enough good things about the service department, which I strongly believe it is the best in the area. Their service advisor are top notch, always courteous and professional, the appointments are timely, and they always have a loaner car available. Last, but not least, I cannot say enough about Jim Parolisi who goes above and beyond to ensure customer satisfaction. On the sales side, we are on our second lease though this dealership, and the second car was custom ordered from Germany because the color/trim/options package we wanted was not available in the US. They made the process a breeze and my only regret was not going the "extra mile" to chose European delivery. More

Fantastic experience After years of frustration with countless other local dealers, my last two cars have been Audis from Audi Burlington. For service, Jeff Buchholz has b After years of frustration with countless other local dealers, my last two cars have been Audis from Audi Burlington. For service, Jeff Buchholz has been a pleasure to work with every time. He is friendly and courteous, but also expedient. Jeff understands that my time is valuable to me, and that combination of traits makes the service process as painless as it can ever be. Highly recommend! More

Best Service I have dealt with service on new vehicles for 17 years - first Saabs, then Audis. Jeff Buchholz is by far the most professional, knowledgeable and pl I have dealt with service on new vehicles for 17 years - first Saabs, then Audis. Jeff Buchholz is by far the most professional, knowledgeable and pleasant person I have ever dealt with. I have followed him from another service center to Burlington and found the new spot to be wonderful - easy to get to, spacious and with a high quality service staff. Couldn't be happier! More

Truly a cut above the rest After owning German cars for the last 14 years I've come to appreciate many parts of ownership. Trips to the service department haven't always been on After owning German cars for the last 14 years I've come to appreciate many parts of ownership. Trips to the service department haven't always been one of those parts. Jeff and the service department at Audi Burlington are so exceptional that now when my S4 requires service that I don't mind as much. The work is always finished promptly and to my satisfaction. Throughout the process and without prompt, Jeff always keeps me informed of the diagnosis and the progress. I have no hesitation to call them up and schedule my vehicle for service and have recommended friends and family to do the same. Their level of attention to detail and professionalism, as well as capability in servicing my vehicle is well beyond anything I've experienced at other service departments. More

Audi Burlington far better then Ira Audi Danvers I had an ongoing oil consumption issue with my 2009 Audi A4 which I brought to the attention of Ira Audi in Danvers almost from the time of purchasing I had an ongoing oil consumption issue with my 2009 Audi A4 which I brought to the attention of Ira Audi in Danvers almost from the time of purchasing the certified vehicle. They were not helpful to say the least. Jim Parolisi at Audi Burlington explained the history of the problem and helped present the case to Audi America. The result was very positive; Audi America stood behind the vehicle even though it was out of warranty and I feel that Jim played a role in the decision. The repairs we done quickly and now my car runs better then ever. For now on when I need major service I will look to Audi Burlington and Jim Parolisi. Drive right by Ira Audi in Danvers and head to Herb Chambers Audi in Burlington if you want people who really know how to treat customers and the best Service techs you will find for your Audi. More

Great Service Department The Burlington Audi service department has knowledgeable and courteous service reps and mechanics. I have been working with Jim for almost 5 years an The Burlington Audi service department has knowledgeable and courteous service reps and mechanics. I have been working with Jim for almost 5 years and he always keeps me updated with the status and any decisions that need to be made. He treats me like a friend rather than just a customer which provides a more personalized experience. More

Happy Customer Bought my A6 in 2013 at Audi Burlington and been using the service department ever since. Always treated with respect and given the time required to Bought my A6 in 2013 at Audi Burlington and been using the service department ever since. Always treated with respect and given the time required to understand what is recommended and why. Love the loaner option which makes it very easy to schedule my maintenance. Can drop off on my way into work and always able to pick up at the end of the day. Jeff B. is by far one of the best service consultants I've known. He welcomes me by name every time I walk into the service department. More

Personal service Service simply as good as it gets. The flexibility to schedule and obtain loaner cars is simply unparalleled. Jeff, as a service advisor, is knowled Service simply as good as it gets. The flexibility to schedule and obtain loaner cars is simply unparalleled. Jeff, as a service advisor, is knowledgeable both about my individual preferences and, more importantly, the way the car should be serviced and his mechanics. We did not buy our Audi here but this service department would make me buy an Audi from no other dealer. More

Over delivery each time I visit or call The service is impeccable. If I call with a question, i get an answer quickly. The work is on time and budget. Easy to schedule an appointment, ser The service is impeccable. If I call with a question, i get an answer quickly. The work is on time and budget. Easy to schedule an appointment, service loaners are clean and new, waiting area is clean, easy to work in and there are snacks. I appreciate the professional service provided by Audi of Burlington. On related topics, Lauren Savage and Adnan Sehovic have gone above and beyond my expectations to make sure that each time I come in for service, I am completely satisfied. More

Best Service Department Every time I bring in one of our Audis they take care of us and make sure everything is done right the first time. Truly the best service department i Every time I bring in one of our Audis they take care of us and make sure everything is done right the first time. Truly the best service department in the area!! More