Audi Burlington

Great service and very helpful! Would give 10 stars if I could! Will definitely keep going back Would give 10 stars if I could! Will definitely keep going back More

The actual mechanical service was good. I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was con I was informed at 2pm that the car was ready and was just going in for a wash, complete with a video. I asked if 5pm was OK for pick and that was confirmed. At 5pm I show up and there was no paperwork on the car. I was told that the car was not ready due to some discovered computer code and would have to be kept overnight. The original service person was contacted (he had left) and confirmed this, but only after much repeated prodding it was finally determined that the car was ready and they were confused. Main complaint is that I was barely given the time of day by the service person that was there, who was presumably busier closing off other paperwork. In total it took 30 to resolved this, and I was late for an appointment. Worse, if I did not push I would not have received my car. Very poor customer service in all. More

Very helpful, not pushy at all. Taylor's to my needs, felt very comfortable in my decision Taylor's to my needs, felt very comfortable in my decision More

Smooth scheduled visit, no delay, smiles, accuracy in diagnostic, and issue quickly fixed. Thank you. diagnostic, and issue quickly fixed. Thank you. More

They were able to service my car despite my reservation online not processing correctly. Video provided explaining service required and question's were answered professionally. I was guided to purchase a s online not processing correctly. Video provided explaining service required and question's were answered professionally. I was guided to purchase a service contract which will save me money in the long run overall happy with the experience. One star off for cost. More

I went in for my 20,000 mile service plus a state inspection sticker. Anthony was my Service Advisor today. As usual, everything went smoothly. The service department is always prompt, courteous, and inspection sticker. Anthony was my Service Advisor today. As usual, everything went smoothly. The service department is always prompt, courteous, and professional. More

They got me in right away. Had a loaner waiting for me. I had another problem that they fixed on the spot . Had a loaner waiting for me. I had another problem that they fixed on the spot . More

Jim understands how to provide outstanding customer support. He represents the Audi brand with excellent and genuinely cares for the customer. support. He represents the Audi brand with excellent and genuinely cares for the customer. More

My experience leasing a car with Nathan Partridge at Herb Chambers Audi was exceptional. Their expertise, transparency, and personalized approach made the process effortless. I highly recommend them for a se Chambers Audi was exceptional. Their expertise, transparency, and personalized approach made the process effortless. I highly recommend them for a seamless and satisfying experience. Five stars all the way! More

Good Service Anthony good guy I would come back for service again. They get their job done They want to figure out the problem with your vehicle , so you can be satisfied with the services service again. They get their job done They want to figure out the problem with your vehicle , so you can be satisfied with the services More