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Audi Burlington

Burlington, MA

4.9
3,004 Reviews
Our core philosophy to give drivers the best car buying experience possible is what separates us from our competitors. By providing incentives like our Smart Pricing Guarantee which enables you to get your money back or exchange your choice of model within certain parameters, we ensure that the car you keep is one that satisfies you. You can trust our team to uphold the "one car at a time" approach, giving you the value you deserve.
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62 Cambridge St

Burlington, MA

01803

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Showing 3,004 reviews

September 24, 2016

Exceptional service Really exceptional service under challenging circumstances! Tim took care of me from the moment my car arrived on the flatbed at 7am Saturday morning. More

by Maxwell
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tim Sousa
Sep 26, 2016 -

Audi Burlington responded

Thank you for sharing your experience with us, Maxwell! I'm so pleased to hear that Tim was able to assist you with your service needs and get you back on the road for your appointment. Tim truly is a valuable member of our crew and I am glad to hear he impressed you. Thank you again and please let us know if there is anything we can assist you with in the future. Best, Adnan Sehovic, General Manager

September 21, 2016

Excellent initial sales experience MY wife and I are in a preliminary stage of investigating new cars, and I had read some great reviews of the A4 and A6. We entered the Burlington deal More

by radams
Recommend Dealer
Yes
Employees Worked With
Brian Okova
Sep 21, 2016 -

Audi Burlington responded

Thank you for taking the time to post such great comments about you and your wife's experience with Brian. We work very hard to provide our guests with exceptional customer service, and it is always a delight to read that our team members are exceeding our guests' expectations. Thank you for your feedback and please let us know if you have any other questions about the Audi A6! Sincerely, Adnan Sehovic, General Manager

September 21, 2016

Brought the car in for a recall I brought the car in for a recall while I was there dropping it off they noticed I was there near scheduled maintenance so they did both More

by Robert Spears
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
Sep 21, 2016 -

Audi Burlington responded

Thank you, Robert, for taking the time to share your service experience with Derek. We appreciate your business and look forward to the opportunity to serve your automotive needs for many more years to come. Best, Adnan Sehovic, General Manager

September 20, 2016

Lied About Repairs on CPO A4 Went in looking at various CPO vehicles. Black on black CPO A4 caught my eye on the showroom floor. After a brief negotiation, I had realized the en More

by Wilmington Guy
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Peter Matton
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 20, 2016

Smooth, Easy Experience This was my first car purchase, and I was feeling kind of anxious about the process. Audi of Burlington was our first stop and I left with great feeli More

by Nick
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Josh Morrison, Zak Nolen, Brian Okova
Sep 20, 2016 -

Audi Burlington responded

Thank you, Nick, for taking the time to recognize Brian, Josh and Zak. I'm so happy to know that they were able to provide you with a pleasant time purchasing your new car. Thank you for your business and we look forward to assisting you with your future sales and service needs. Best, Adnan Sehovic, General Manager

September 18, 2016

Recall All work was done in a timely manner. This was just a recall for a software update, so not much to say about it. They washed the car afterwards, whic More

by Winnie
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
September 18, 2016

Leased a Q3...couldn't expect a better service I leased a Audi Q3 from Burlington Audi...couldn't be happier with the service I received. Excellent personal service the time I walked in to the end More

by Hks223
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Okova
Sep 19, 2016 -

Audi Burlington responded

Thank you so much for the great feedback! We really appreciate your business and I'll be certain to share your compliments to Brian and to the rest of the team. We pride ourselves on offering high quality customer service, and I'm glad we were able to assist you. Until we have the opportunity to work with you again, take care! Best, Adnan Sehovic, General Manager

September 16, 2016

Shopping For an A4 Brian Okova at Herb Chambers Audi in Burlington did a great job helping me last week. Although I didn't wind up findong one that would work for me, he More

by rgranahan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brian Okova
Sep 16, 2016 -

Audi Burlington responded

Thank you for taking time out of your day to write this feedback regarding Brian. We appreciate the kind words and I know Brian will appreciate it as well. Thank you again and please let us know if there is ever anything we can assist you with. Best, Adnan Sehovic, General Manager

September 16, 2016

edficient service Derek was very efficient and friendly. Service was quick and the car wash was great. He recommended the heater software update from the recall notice More

by Tom1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
Sep 16, 2016 -

Audi Burlington responded

I’m so happy to read that your service visit with Derek went so smoothly. Thank you for your recommendation and we look forward to serving your automotive needs for many more years to come! Sincerely, Adnan Sehovic, General Manager

September 15, 2016

Derek Brodeur was great 15K service was performed and the car was ready sooner than expected. A couple of additional minor issues were resolved. Derek explained everything More

by steve99
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Derek Brodeur
Sep 15, 2016 -

Audi Burlington responded

Thank you, Steve! We realize that customer service is of the utmost importance in our business, so it's rewarding to hear comments like yours about Derek. Thank you for the recommendation and we look forward to serving your automotive needs again. Best, Adnan Sehovic, General Manager

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